Business Solutions
SureCritic / Auto Body / Crest Cadillac Collision Center
business image

Crest Cadillac Collision Center

Average Score
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
2.1
(13 Reviews)
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
23%
4 stars
<1%
3 stars
<1%
2 stars
15%
1 star
61%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

About

Full Service collision repair shop, Crest Cadillac services Nashville and the entire middle Tennessee area. We are a BMW, Mercedes Benz, Honda, Audi and GM certified repair shop. We repair all make and all models and we have a life time warranty for as long as you own your car! Full Service collision repair shop, Crest Cadillac services Nashville and the entire middle Tennessee area. We are a BMW, Mercedes Benz, Honda, Audi and GM certified repair shop. We repair all make and all models and we have a life time warranty for as long as you own your car!

Categories
Auto Body, Body Shop, Collision Repair
Contact
(615) 242-4242
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* No Time Zone provided
2121 Rosa L Parks Blvd. Nashville , TN 37228
Get Directions
Crest Cadillac Collision Center's Reviews
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
2.1
(13 Reviews)
Write a Review
Recent Reviews
JC
Joel C.
Tennessee
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/12/2016
verified customer Verified Customer
Category: Collision
Joel said this business was supposed to fix everything wrong with his vehicle, but they neglected to fix his windshield. When they called him to let him know his vehicle was ready, his windshield was not fixed. He had already dropped of the rental vehicle and taken time off work. The lack of coordination kind of messed him up. He is satisfied with the quality of the repair now that it is done. They had told him his vehicle was ready but it was not. The situation was kind of messy because they had to coordinate with another company to get his windshield fixed, taking an extra week and a half for service. He noted they did keep him adequately informed, they were just misinformed. They informed him all the time about his vehicle and the different processes it was in but they were misinformed. He was not satisfied with the estimator. The employee was supposed to send the information to his insurance and he waited for a long time. He came to find out that the employee must have quit abruptly because this business did not have any claim information. He noted the estimator was pretty awful at providing service. All of the employees were nice, they were just incompetent. He was not satisfied with their communication due to the estimate, which was awful. He would not recommend them for service. Multiple times through his experience, things were handled improperly. The estimate had not been sent to the insurance, which he stated he thinks would be pretty standard. The estimator quit, and though that was unforeseen, it certainly affected him. In addition, whomever oversaw the repair process and kept him informed had overlooked a pretty big part of the repair, the windshield. His invoice said his windshield was done but it was not.
Not Recommended
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.