Crest Cadillac Collision Center

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

1916 Reviews

ReScore Reviews™ (1)

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
93% Would Recommend
Latest Review 5 months ago

Review for Crest Cadillac Collision Center
Rusty G. on 09/30/2011
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Rusty wasn't satisfied with the quality of the repair because the business ordered a wrong part and the hood was damaged during the repair. He mentioned the vehicle was delayed 4 weeks but he wasn't given a reason for the delay. The business failed to communicate with him during the repair process. In addition, the personnel seemed stressed and at times was very rude. Also, there wasn't any communication with the business. Due to this experience Rusty wouldn't recommend the business to others.
Category: Collision
Service Date: 09/23/2011
Review Created: 09/30/2011
This review was collected via phone interview by Customer Research Inc.
Carl T. at Crest Cadillac Collision Center responded on 10/05/2011
Rusty as you know we ordered the parts from your VIN and should have received the correct part. I am also sure that you know that the part was on back order from the manufacture. We do appologize for the added stress that you endured as well as our staff. Parts can cause major issues for any repair process!