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Crest Cadillac Collision Center

Average Score
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
2.1
(13 Reviews)
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Business Details

About

Full Service collision repair shop, Crest Cadillac services Nashville and the entire middle Tennessee area. We are a BMW, Mercedes Benz, Honda, Audi and GM certified repair shop. We repair all make and all models and we have a life time warranty for as long as you own your car! Full Service collision repair shop, Crest Cadillac services Nashville and the entire middle Tennessee area. We are a BMW, Mercedes Benz, Honda, Audi and GM certified repair shop. We repair all make and all models and we have a life time warranty for as long as you own your car!

Categories
Auto Body, Body Shop, Collision Repair
Contact
(615) 242-4242

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* No Time Zone provided
2121 Rosa L Parks Blvd. Nashville , TN 37228
Crest Cadillac Collision Center's Reviews
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
2.1
(13 Reviews)

BC
Barbara C.
Tennessee
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/31/2013
verified customer Verified Customer
Category: Collision
Barbara said the business screwed her vehicle up. She said she found that the wheel bearings were bad after the visit and the business could not find the issue. She had to take the vehicle to her Mercedes facility to have the wheel bearings replaced. The repairs took two weeks longer than she expected because the business had to order extra parts. She was not kept informed during the process and had to initiate contact with the business. She would not recommend this business based on the experience.
Not Recommended
Carl T. from Crest Cadillac Collision Center responded on 06/06/2013 06:20 AM
Barbara we do apologize that the wheel bearing wasn't adressed when we took your car to Mercedes facilty as they did all of the mechanical work on this repair. Sometimes things like wheel bearing don't identify as bad until miles have been put on the car. We did recommend to insurance company to replace the hub and bearing, but they denied that request uo front. The extra parts that were ordered weren't on the estimate provided to us by your insirance company. At any rate we do apologize and hope that you don't need any certified collsion repairs in the future.
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