Crossroads Auto Repair & Service

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904-726-5446
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Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

327 Reviews

5 star
92%
4 star
7%
3 star
<1%
2 star
<1%
1 star
<1%
100% Would Recommend
92% Business Response
Latest Review 16 days ago

Reviews

WH
WILL H.
Jacksonville, FL
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2017
Complete professional service
Highly respect their workmanship on my repaired truck.. Truly a most friendly auto repair with a high honest requirement to their customers..Great place for auto repair...
Recommended
John K. from Crossroads Auto Repair & Service responded on 07/05/2017

Will,
Thank you for the response. I appreciate the kind review as well as the opportunity to repair the Chevy. I hope all is well.
Have a great week,
John

MC
Marlene C.
Middleburg, FL
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2017 Category: Service
Marlene said this business provided good service, and she has no complaints.
Recommended
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 07/05/2017

Marlene,
Thank you for the review. I hope all is well with the Nissan. If you have any further needs please dont hesitate to call.
Thank you,
John

KH
Kerri H.
Jacksonville, FL
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2017 Category: Service
Kerri said she really appreciated their service and the service was great.
Recommended
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 05/30/2017

Kerri,
Thank you for the review. I hope all is going well with the Jeep. If you need anything in the future, please call.
Thanks,
John

NM
Nancy M.
Jacksonville, FL
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2017 Category: Service
Nancy said she was very pleased with the service this business provided. They were thorough and the staff were very nice.
Recommended
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 05/30/2017

Nancy,
Thank you for the review. I hope all is well. Glad to be of service.
John

SK
Sherwali K.
Jacksonville, FL
Nissan Quest
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2017 Category: Service
Sherwali said his experience was awesome and the service was excellent. John did a really good job on his vehicle and he's an awesome mechanic. He is friendly, and good. He is the best mechanic and he tells all his friends about them.
Recommended
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 05/30/2017

Sherwali,
Thank you for the review. I am glad the Van is doing well.
Have a great week,
John

PR
PATRICIA R.
Jacksonville, FL
Saturn Aura
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2017
Kind and competent
Great
Recommended
John K. from Crossroads Auto Repair & Service responded on 05/18/2017

Pat,
Thank you for the review. It was great seeing you again, and of course working on the Saturn. I am glad all is well.
Have a blessed weekend,
John

ST
Sam T.
Jacksonville, FL
Mazda 3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2017 Category: Service
Sam said he was very satisfied with the service. He has visited this facility before. They not only take in his vehicle but they explain what is being done from the very beginning.
Recommended
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 05/18/2017

Sam.
Thanks for the review. It was alittle of a challange this time with the Mazda, but it worked out. I hope all is well.
Enjoy the weekend,
John

TG
TONY G.
Jacksonville, FL
Cadillac DeVille
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2017
excellent service
A+
Recommended
John K. from Crossroads Auto Repair & Service responded on 05/18/2017

Tony,
Thank you for the review. It was great seeing you again and working on the Caddy is always a treat!
Have a great week,
John

TD
TOM D.
Jacksonville, FL
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2017
Good place to go
Quality work with quality pricing.
John and staff can diagnose and repair the simplest to the most complex issues.
Recommended
John K. from Crossroads Auto Repair & Service responded on 05/18/2017

Tom,
Thanks for the review. I appreciate the opportunity to service the Chevy. It is always great to see you as well.
Have a good day,
John

RP
RICHARD P.
Jacksonville, FL
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2017
The wonderful smile of the proprietor
Great service great price great location
Recommended
John K. from Crossroads Auto Repair & Service responded on 05/09/2017

Richard,
Thank you for the review. I like the new car. Glad all is well.
Have a great day,
John

GH
GRETCHEN H.
Jacksonville, FL
Mazda 3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2017
Best car service!
Great customer service including helping get car to shop and me to work. No unexpected surprises in cost of repairs.
Recommended
John K. from Crossroads Auto Repair & Service responded on 05/08/2017

Gretchen,
Thank you for the review. It is always great seeing you and being able to work on the Mazda.
Have a great week,
John

LS
LYLE S.
Jacksonville, FL
Volvo XC70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2017
Your work
You are an amazing repair man thanks tons
Recommended
John K. from Crossroads Auto Repair & Service responded on 05/08/2017

Lyle,
Thanks! I am glad to be of service.
Have a great week,
John

LE
Lucie E.
Jacksonville, FL
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2017 Category: Service
Lucie said the business was very helpful and he understood her situation.
Recommended
This review was collected via phone interview by Customer Research Inc.
JD
Joe D.
Jacksonville, FL
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2017 Category: Service
Joe said he appreciated the good service provided by this business.
Recommended
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 05/18/2017

Joe,
Sorry for the late response. Thank you for the review.
It was great seeing you and catching up. I am glad the Honda is doing well.
Enjoy the weekend,
John

BA
Bill A.
Jacksonville, FL
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2017 Category: Service
Bill said this business gives him good service, the prices are good and the work is excellent.
Recommended
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 03/22/2017

Bill,
Thanks for the review, I was out of the country last week. Sorry for the late response.
I am glad all is well with the Jeep.
Thanks,
John

SC
Santiago C.
Jacksonville, FL
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2017 Category: Service
Santiago said this business provided good quality service. They were very fast and efficient and he had no complaints. He would like to thank the mechanic.
Recommended
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 03/22/2017

Santiago,
Thank you for the opportunity to repair the Honda. This review helps us track our service and customer satisifaction. I will pass the gratitude along to our mechanic, Santiago.
Have a great week,
John

JC
John C.
Jacksonville, FL
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2017 Category: Service
John said they did a good job on everything.
Recommended
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 03/22/2017

John,
Thank you for the review. We strive to provide great service. Thanks again, if we can help in the future. please call.
John

JG
JOHN / FRANCIS G.
Jacksonville, FL
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2017
First Class Service
This is a place you can trust to do the job right the first time at a fair price.
Recommended
John K. from Crossroads Auto Repair & Service responded on 03/22/2017

Jack,
Thanks for the review, I was out of town last week, sorry for the late response. I hope all is well.
John

CS
CLEBURN S.
Jacksonville, FL
Dodge Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2017
Your honesty!!!!!!!
I would defenitely recommend this business to anyone!!!!!
Recommended
John K. from Crossroads Auto Repair & Service responded on 02/28/2017

Cleburn,
Thank you for the review. I am thankful for customers like you. It is always great talking to you, and working on the van.
Have a great week,
John

AH
ANGELIQUE H.
Jacksonville, FL
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2017
The best experience every having my car serviced.
Mr John is a wonderful person. He explained everything to me that was going on with my car. He did not pressure me into having everything done at once. The most important repair that was needed at the time was suggested. The prices are the best and the work was fast. Crossroads auto provide professional and personal care. I will take my car back in a couple of weeks to have my other services done. I highly recommend Crossroads auto.
Recommended
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