Crossroads Auto Repair & Service

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904-726-5446
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Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9

(452 Reviews)
5 star
94%
4 star
5%
3 star
<1%
2 star
<1%
1 star
<1%
100% Would Recommend
92% Business Response
Latest Review 10 days ago

Reviews

JC
JAN C.
Jacksonville, FL
Honda Odyssey
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2019
Crossroads
John is very knowledgeable & personable
Recommended
John K. from Crossroads Auto Repair & Service responded on 12/11/2019

Jan,
Thank you for the review. I hope all goes well this holiday season. You are in my daily prayers.
Merry Christmas
John

RF
RAY F.
Jacksonville, FL
Chevrolet Suburban
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2019
First Class!
John always does a great job and finishes when promised.
Recommended
John K. from Crossroads Auto Repair & Service responded on 12/11/2019

Ray,
I appreciate your business and friendship. Thank you for the review and opportunity to keep your fleet on the roads.
Merry Christmas,
John

BH
BOBBY H.
Jacksonville, FL
Mazda B3000
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2019
Trusted and Dependable
I have been using Crossroads for years; they always meet my expectations. They always get the work done in the time they estimate, and they have kept me on the road in my old truck for more than a decade, with general maintenance through the years; it’s a 2002 model. I trust Crossroads.
Recommended
John K. from Crossroads Auto Repair & Service responded on 12/11/2019

Bobby,
I appreciate the opportunity to keep the "old truck" serviced and running safely. I personally drive an 2002 Pick up as well.
Thank you for the trust you place in us. We appreciate you and your loyalty.
Merry Christmas,
John

WH
WILL H.
Jacksonville, FL
Chevrolet Silverado SS
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2019
Great auto repair shop
This is a great & professional repair shop for your auto needs..John is the BEST in helping with your repair problems.. He went well
over his way to help with repair on my Chevy truck.. Couldn't have ask for more.. Highly recommend this repair shop for all
your auto needs.
Recommended
John K. from Crossroads Auto Repair & Service responded on 12/11/2019

Will,
Sorry for the late response. I appreciate the kind words and more so the trust you place in us. We are thankful for the opportunity to service the Chevy. Enjoy the Holidays!
Merry Christmas,
John

EM
ED M.
Jacksonville, FL
Honda Civic Coupe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2019
Excellent, Reliable, Professionalional Service
I have been using Crossroads for the past 2 years, since my mechanic retired. They have always provided excellent, reliable and professional service AND MOST OF ALL THEY ARE HONEST!
Recommended
John K. from Crossroads Auto Repair & Service responded on 12/17/2019

Ed,
Thank you for the response. I am sorry it has taken so long to respond.
I am thankful  for the opportunity to service your cars. We appreciate the business.
Merry Christmas!
John

JS
JOHN / ALLISON S.
Jacksonville, FL
Nissan Pathfinder
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2019
Honesty and integrity
We have been using John for about 4 years now. He and his team are the best there is...A diamond in the rough, truly. He’s very nice and genuinely cares. He uses top notch parts at very reasonable and fair prices. He’ll never try to sell you what you don’t need. If you’re looking for a trustworthy, honest, and competent professional mechanic, look no further. You need to check him out! You won’t be disappointed.
Recommended
WH
WILL H.
Jacksonville, FL
Chevrolet Silverado SS
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2019
auto coolant leak
If you need honest & reliable service for your cars or truck this is the best for repair needs..could not ask for a more reputable repair shop than Crossroads..highly recommended..
Recommended
John K. from Crossroads Auto Repair & Service responded on 10/02/2019

Will,
Thank you for the review. We strive to provide the proper repairs at affordable prices. I appreciate the opportunity to service the Chevy.
Have a great day,
John

IE
IVIAN E.
Jacksonville, FL
Saturn Ion
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
Fast reliable service
Crossroads Auto Repair provided excellent service. The staff is very courteous and friendly. They not only took care of the oil change but also gave recommendations to avoid future problems with my car.
Recommended
John K. from Crossroads Auto Repair & Service responded on 09/18/2019

Ivian,
Thank you for the review. It is our pleasure to provide service to your Saturn. At times service needs arise and we are thankful to be able to help plan for the needed service.
Have a great week,
John

SF
STEPHEN F.
Jacksonville, FL
Ford Edge
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
Fair and honest.
After my mechanic of 15 years passed away, I was afraid that I wouldn’t be able to find another one like him. I was glad to come across John who is honest and fair.
Recommended
John K. from Crossroads Auto Repair & Service responded on 09/18/2019

Stephan,
Thank you for the review. We appreciate the opportunity to service you vehicles. It is always great to have new customers and be able to offer proper service. I look forward to 15 years!
John

WC
WILLIAM C.
Jacksonville, FL
Cadillac DTS
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
Do good work
Did every thing I needed
Recommended
John K. from Crossroads Auto Repair & Service responded on 09/18/2019

Bill,
Thank you for the review. I hope you have a great week.
Be Happy!
John

SM
SUSAN M.
Jacksonville, FL
Scion xB
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
Knowledgeable and Friendly
I always appreciate how you take the time to explain what is going on with my car and what needs to be addressed. You're always so good at prioritizing the work (when possible) and letting me know when a big job is coming up so I can prepare financially. I'm so thankful to have people like you and Santiago looking our for my safety.
Recommended
John K. from Crossroads Auto Repair & Service responded on 09/18/2019

Susan,
Thank you for the review. It expalins exactly what we have always desired to be as a service facility. We have worked hard to make sure our "family" is always taken care of properly and with the professionalism that they deserve. Quality service and proper communication is a top priority. We are thankful for the opportunity to service your Scion.
Have a great week!
John

Verified Customer
Jacksonville, FL
Kia Sedona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2019
Unbelievable dedication and hard work
Santiago went above and beyond to find a part for my minivan, and despite the complications with my minivan’s bearings, he fixed it and had it running smoothly in no time and at a much lesser cost than I was expecting. I think he saw it as a challenge. A true master of his trade!
Recommended
John K. from Crossroads Auto Repair & Service responded on 09/16/2019

M,
Thank you for the review and appreciation of Santiago. He is truly a blessing! His dedication is unmatched.
We appreciate the opportunity to repair the Kia.
Have a great week!
John

BG
BRON G.
Jacksonville, FL
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2019
Highly recommend
John and Santiago are exceptional in service....
Recommended
John K. from Crossroads Auto Repair & Service responded on 09/16/2019

Bron,
Thank you for the review. I apologize for the issue with the Chevy, but at least it was under warranty. I hope all is well.
Have a great week,
John

SB
STEVE B.
Jacksonville, FL
Chevrolet Tahoe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2019
Great knowledge and great service!
John and his team are amazing. His knowledge is outstanding and his commitment to customer service and doing the job right is second to none.
Recommended
John K. from Crossroads Auto Repair & Service responded on 09/16/2019

Steve,
Thank you for the review. I appreciate the opportunity to service the Chevy. Drive safe and have a great week.
John

LW
LAURENCE W.
Jacksonville, FL
Jeep Wrangler
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2019
Great service
I love taking my vehicles to Crossroads Automotive because I always get great customer service. You always get personable service. Thank you
Recommended
John K. from Crossroads Auto Repair & Service responded on 09/09/2019

Sudean,
It is our pleasure to serve such great customers like you and Bull. we appreciate the opportunity to keep you on the road safe.
Hope t ball goes well with the little man!
Have a great week,
John

Displaying Review 91 - 105 of 452 in total