Crossroads Auto Repair & Service

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904-726-5446
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Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

332 Reviews

5 star
92%
4 star
7%
3 star
<1%
2 star
<1%
1 star
<1%
100% Would Recommend
92% Business Response
Latest Review 12 days ago

Reviews

PC
PATRICIA C.
Jacksonville, FL
Pontiac Grand Am
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2016
Brakes
Once again Crossroads Auto Repair has done a great job. Had some brake issues and they repaired the car the same day and always try to do their best to save us money. They are honest do a great job and have reasonable prices. I highly recommend using them.
Recommended
John K. from Crossroads Auto Repair & Service responded on 09/27/2016

Patricia,
Thank you for the review. We appreciate the opportunity to service the vehicles in your family. I hope all is well.
Thanks again, have a great week.
John

MK
Mike K.
Jacksonville, FL
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2016 Category: Service
Mike said he had no problems with the business.
Recommended
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 09/27/2016

Mike,
Thanks for the review. We too have no problems with you or the vehicles you trust us with!
Have a great day,
John

PC
PATRICIA C.
Jacksonville, FL
Mazda 6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2016
Mazda Repairs
Crossroads saved me Over $600. My car ran hot and I had took my car to another place they quoted me almost $1600, I called John, he quoted me a lower price and I had my car towed to him as I had done business with him before several times. John is honest and I trust him. I'm glad I had my car towed to him after it was all said and done he saved me a good chunk of change. Thanks John.
Recommended
John K. from Crossroads Auto Repair & Service responded on 09/12/2016

Patricia,
Glad to help, it is always a pleasure to see you and to be able to work on the Mazda.
Have a great week,
John

MJ
Maria J.
Jacksonville, FL
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2016 Category: Service
Maria said the service was fine. The employees were polite and explained everything to her.
Recommended
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 09/12/2016

Maria,
Thank you for the review. It was nice getting to meet you. I hope all is well with the Ford.
Have a great week,
John

LD
LINDA D.
Jacksonville, FL
Cadillac Seville
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2016
Honest
The caring, knowledge, and efficiency of staff makes everything work well.
Recommended
John K. from Crossroads Auto Repair & Service responded on 08/29/2016

Linda,
Thanks for the review. It is always great to see you and be able to catch up.
Hope all is well on the homefront.
Enjoy this wonderful break from the heat,
John

LW
LAURENCE W.
Jacksonville, FL
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/28/2016
Jeep
Sense of Family, someone actually cares how your car is running for you & your family's safety
Recommended
John K. from Crossroads Auto Repair & Service responded on 08/29/2016

Sudean,
Thank you for the review. We strive to be more of a family enviroment, friends not just business clients. I appreciate you and the trust you have placed in our repair facility.
Have a great week,
John

BD
Bill D.
Jacksonville, FL
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2016 Category: Service
Bill said the business provides great service.
Recommended
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 09/12/2016

Bill,
Thanks for the review. I will stay in touch.
Thanks again,
John

TD
TOM D.
Jacksonville, FL
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2016
Problem solved
Very strange electrical/transmission actions.
John & Heidi got things sorted out and the truck is running great!
Recommended
John K. from Crossroads Auto Repair & Service responded on 08/29/2016

Tom,
Thanks for the review. I am glad to know the Chevy is running good.
Have a great week,
John

DS
Daryl S.
Jacksonville, FL
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2016 Category: Service
Daryl said he has known this business for 15-20 years. They are great. They are good people and his vehicle gets fixed correctly.
Recommended
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 08/29/2016

Daryl,
Thanks for the review. I hope all is well with the Dodge.
Have  agreat day,
John

OM
Orestes M.
Jacksonville, FL
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2016 Category: Service
Orestes said the business provided good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 08/22/2016

Orestes,
Thank you for te review, I hope all is well.
Have a great week,
John

RM
RICHARD M.
Jacksonville, FL
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2016
No friendlier place to take your car in for service.
As usual I was greeted with a warm friendly smile by Heidi and John. Just had an oil change and tire rotation this time. The service wait time was relatively short. The price was very reasonable. This is the place to come for your next car service. Highly recommended.
Recommended
John K. from Crossroads Auto Repair & Service responded on 08/16/2016

Rich,
Thank you for the review. It was great seeing you. I am glad the service and experience was up to your standard.
Have a great week,
John

LN
LOUIS N.
Jacksonville, FL
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2016
so great
will come back
Recommended
John K. from Crossroads Auto Repair & Service responded on 08/12/2016

Louis,
Thank you for the review. I appreciate your loyalty and business.
have a great weekend,
John

JF
JULIE F.
Jacksonville, FL
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2016
COMPUTER GENERATED INVOICES
THE INVOICE SHOWED I NEEDED NEW TIRES AND THEY WERE JUST PUT ON, SOMEONE SHOULD HAVE CALLED ME TO ASK WHEN THEY WERE PUT ON AND THEN ROTATED AND CHECKED MY BRAKES. IT WAS ALL PART OF THE SERVICE I PAID FOR.
Recommended
John K. from Crossroads Auto Repair & Service responded on 08/11/2016

Julie,
Thank you for the review. I apologize for the mis communication. We should have removed the note reguarding the Honda needing tires. Upon inspecting the vehicle and noticing that you already purchased tires elsewhere, we should have been proactive with our record keeping. As per our phone conversation I stated that we would rotate the tires and re-inspect the Honda at no charge while you wait. I do apologize for having you come back in again for service that should have been performed during your last visit. Once again I am sorry for this mishap, I look forward to the opportunity to correct it. Have a wonderful weekend,
John

HC
HEIDI C.
Jacksonville, FL
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2016
As always great service for a reasonable price
friendly and professional people :)
Recommended
John K. from Crossroads Auto Repair & Service responded on 08/09/2016

Heidi,
Thanks for the review. We strive to provide professional service at an affordable price.
Have a great week,
John

CU
Cheri U.
Jacksonville, FL
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2016 Category: Service
Cheri said this business is awesome and she would recommend them for service. She stated she trusts Heidi to make sure things are going well.
Recommended
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 08/09/2016

Cheri,
Thanks for the review. It was great meeting you last week.
I hope all is well. Please remember that we provide all the service and repairs your Buick may ever need. So, you found a new home for quality repairs at an affordable price with great personal service.
Enjoy the week,
JohnCheri,

DC
Don C.
Jacksonville, FL
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2016 Category: Service
Don said the employees at this business did a really good job on his vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 07/28/2016

Don
Thank you for the review. I hope the Dakota is doing well.
Have a great weekend,
John

RT
ROBERT / SADIE T.
Jacksonville, FL
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2016
Great service and people
Very satisfied with their service. Everything was explained thoroughly and our truck was repaired. We will definitely come back when needed!
Recommended
John K. from Crossroads Auto Repair & Service responded on 07/26/2016

Robert,
Thank you for the review. I am glad the repair was on the lower end of the estimate. When you are ready, lets fix the front suspension.
have a great week,
John

VB
Venna B.
Jacksonville, FL
Toyota Matrix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2016 Category: Service
Spoke with Venna's mother. She said the service was done in a timely manner.
Recommended
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 07/26/2016

Venna,
Thank you for the review. I use these reviews to guage how we are doing in our service department.
I hope the Toyota is doing good.
have a safe week,
John

JB
Joseph G B.
Jacksonville, FL
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/21/2016
professional
MY PROBLEM WAS PROPERLY DIAGMOSED AND CORRECTED IN A TIMELY MANNER. Price is in line with or below near-by auto repair shops.
Recommended
John K. from Crossroads Auto Repair & Service responded on 07/26/2016

Joseph,
Thank you for th review. I hope the Ford is running good.
Call if there is a need for service in the future.
Thanks,
John

KH
KARISSA H.
Jacksonville, FL
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2016
Great customer service. Promt car service. Great price!
Crossroads provided the best experience that I have had at a car repair shop. I have four little ones, and the customer service was excellent. They were accommodating, and they worked very fast. I was satisfied with the price and will definitely return with any car servicing needs that I have in the future.
Recommended
John K. from Crossroads Auto Repair & Service responded on 07/14/2016

Karissa,
Thank you for the review. I am glad it was just the Battery that was needed on the Yukon.
Enjoy your week,
John

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