Crossroads Auto Repair & Service

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904-726-5446
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Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9

(486 Reviews)
5 star
94%
4 star
5%
3 star
<1%
2 star
<1%
1 star
<1%
100% Would Recommend
91% Business Response
Latest Review 4 days ago

Reviews

Verified Customer
Jacksonville, FL
Buick Encore
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2020
Happy
John is great mechanic answers all your questions that is a doll witch whatever type of car you may have is phenomenal. It is a good experience when you need service.
Recommended
John K. from Crossroads Auto Repair & Service responded on 03/11/2020

Richard,
Thank you for the review. I appreciate your jokes and personality!
Have a good week,
John

MS
MICHELLE S.
Ponte Vedra Beach, FL
Nissan Altima
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2020
Honest and good work
John always does great work at a fair price.
Recommended
John K. from Crossroads Auto Repair & Service responded on 03/11/2020

Michelle,
Great to see you again! I appreciate the review and hope all is well.
Have a good day,
John

RM
RALPH M.
Jacksonville, FL
Buick Regal
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2020
Buick
Always a pleasure, very professional.
Recommended
John K. from Crossroads Auto Repair & Service responded on 03/11/2020

Ralph,
Thanks for the review and the donuts! I love it when my great customers take care of us while we take car of their vehicles. It is always a pleasure to see you and an honor to service your vehicle.
John

DS
DENNIS SR S.
Jacksonville, FL
Mercedes-Benz C300
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2020
Competence and honesty
Always a pleasure to have our car serviced at Crossroads Auto Repair. The staff is always considerate of your time and courteous to the customer. Getting an appointment is easy and they work around our schedule which makes it less stressful.
Never a surprise with billing or someone trying to sell you any additional services that are unnecessary.
We are pleased working with John and his staff.
Recommended
John K. from Crossroads Auto Repair & Service responded on 02/26/2020

Dennis,
Thank you for the review. It is always great to see you and to be able to provide service for the Mercades.
We strive to provide quality service to each and everyone, and we always appreciate your loyalty.
Have a great week,
John

LJ
LANE J.
Jacksonville, FL
Honda Odyssey
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2020
Trust and relationship.
John has always treated my wife and myself well.
Recommended
John K. from Crossroads Auto Repair & Service responded on 02/20/2020

Lane,
Thank you for the review. It is great to continue to service your cars, long time relationship.
Enjoy your week.
John

RF
RICARDO / LORAINE F.
Jacksonville, FL
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2020
Excellent service!!!
I take my car for oil change and mechanical repair. Mr Santuago and Mr John are excellent in their work. Highly recommends them.
Recommended
John K. from Crossroads Auto Repair & Service responded on 02/20/2020

Loraine,
Thank you for the review, I appreciate the opportunity to keep the Chevy on the road.
I hope you have a great day,
John

Verified Customer
Jacksonville, FL
Chevrolet Uplander
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020
Tranny repair
Been going to Crossroads for years, John and his employees have always fixed any and all issues we have had with our vehicles.i would recommend Crossroads the everyone
Recommended
John K. from Crossroads Auto Repair & Service responded on 03/11/2020

Thank you for the review. I appreciate our long time relationship. It has been great to be able to provide service and repairs when needed.
Have a great day,
John

RM
ROBERT M.
Jacksonville, FL
Honda Pilot
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2020
great service
Crossroads has been a great "find." Honest, fair, good service.
100% recommend this place.
Recommended
John K. from Crossroads Auto Repair & Service responded on 02/20/2020

Robert,
Thank you for the review. We appreciate the opportunity to service your cars. Have a great day.
John

KL
KELI L.
Jacksonville, FL
Nissan Rogue
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2020
Great!
Great service!
Recommended
John K. from Crossroads Auto Repair & Service responded on 02/11/2020

Kelli
Thank you for the response. Enjoy the New car!
John

Verified Customer
Jacksonville, FL
Cadillac XTS
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2020
Kind and professional staff
Excellent service!!!
Recommended
John K. from Crossroads Auto Repair & Service responded on 02/11/2020

Thank you for the review, The newer Cadillac is a great car.
Have a great week,
John

BH
BOBBY H.
Jacksonville, FL
Honda Pilot
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2020
Crossroads keeps my family safe on the road
Crossroads always strives to get the customer’s car issue taken care of quickly and efficiently. Over 15+ years they have kept my vehicles running safely on the road. I trust my vehicles to be safe and dependable, and Crossroads doing my maintenance gives me peace of mind. They care about my family and keeping us safe. I’ll hank you Crossroads.
Recommended
John K. from Crossroads Auto Repair & Service responded on 02/11/2020

Bobby,
Thank you for the review. I appreciate your loyalty and friendship.
Enjo this beautiful weather,
John

RP
RICHARD P.
Jacksonville, FL
Buick Encore
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2020
Happy
Everything as usual is always super great
Recommended
John K. from Crossroads Auto Repair & Service responded on 02/11/2020

Richard,
Thank you for the review, it is always great to see you.
Be well,
John

MR
MARIO R.
Jacksonville, FL
Subaru Baja (Natl)
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2020
The mechanic.
La atención y y el trato con John fue muy buena.La comunicación en todo momento ha sido excelente.Tambien aclara todas las dudas y da recomendaciones sobre el trabajo a realizar,priorizando lo más importante.
Recommended
John K. from Crossroads Auto Repair & Service responded on 02/04/2020

Mario,
Thank you for the review. My Spanish is not that good, but Santiago is a great interpreter. I appreciate the opportunity to service the Subaru and I appreciate your understanding and extra time needed for the repairs.
Have a great day,
John

RH
ROY H.
Jacksonville, FL
Honda Odyssey
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2020
Finally A Mechanic I Trust
John and the crew have been our mechanics for a few years now and they’re the only ones I trust. I know that they’re going to do a good job for a fair price and never try to take advantage of our automotive ignorance.

That’s why we keep going back.
Recommended
John K. from Crossroads Auto Repair & Service responded on 02/04/2020

Roy,
Thank you for the review and trust! I am gratful for your loyalty and friendship. It is a pleasure to service the vehicles in your family.
Enjoy this beautiful weather!
John

DM
DIANE M.
Jacksonville, FL
Honda CR-V
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2020
Excellent service.
Owner and staff are people of integrity. They treat customers with respect and provide good, honest service at a fair price. I trust this auto shop explicitly with my car.
Recommended
John K. from Crossroads Auto Repair & Service responded on 02/04/2020

Diane,
Thank you for the review. I appreciate the opportunity to service your Honda.
Enjoy your week,
John

Displaying Review 106 - 120 of 486 in total