Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

301 Reviews

100% Would Recommend
92% Business Response
Latest Review 5 days ago

Reviews


KS
Kitti S.
Jacksonville, FL
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Spoke with Kitti. She said the staff did a great job and they're fantastic. She's been going to this business for a long time.
This review was collected via phone interview by Customer Research Inc.

GC
Gary C.
Florida
Chevrolet S-10
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Gary said the business has cheap pricing and the staff is honest.
This review was collected via phone interview by Customer Research Inc.

CY
CHRIS / DAWN Y.
Jacksonville, FL
Ford Ranger
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018
Quality, Dependable service!
My family and I have depended on Crossroads to keep our vehicles going for many years. They have never disappointed whether the job be large or small. They have always provided us with fast, friendly, affordable, and quality service. Thanks again!!

RM
Robert M.
Jacksonville, FL
Ford F-150
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Robert said the staff was fair and honest.
This review was collected via phone interview by Customer Research Inc.

DT
Daniele T.
Jacksonville, FL
Nissan Xterra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Daniele said the staff members at the facility treat her well and they take good care of her vehicle.
This review was collected via phone interview by Customer Research Inc.

MW
Marshall W.
Jacksonville, FL
Ford F-150
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Marshall said that the facility did everything that needed to be done quick and fast.
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service

Marshall,
Thank you for the review. We try to get work trucks back as soon as possible knowing it is a life source for your business. We appreciate the opportunity to repair your truck.
Have a great week,
John


YC
YOLANDA C.
Jacksonville, FL
Toyota Avalon
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018
Excellent and thorough diagnostic skills
Crossroads is an outstanding auto repair and service shop. Not only is the work done efficiently but the customer service is excellent. I would highly recommend Crossroads Automotive for work big or small.
John K. from Crossroads Auto Repair & Service

Yolanda,
Thank you for the review. I appreciate your loyalty and friendship.
Have a great week,
John


TD
TOM D.
Jacksonville, FL
Chevrolet Silverado 1500
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018
Good service as usual
John's service is complete and on time.
An added surprise is the tire quote I got,
for quality brands of tires for my truck, he beat the prices from anybody around!
Guess who is doing my tires from now on.
John K. from Crossroads Auto Repair & Service

Tom,
Thank you for the review. I appreciate the opportunity to service your vehicles. Tires are tricky, glad we were competitive on our price.
Have a great week,
John


DT
DON / ANN T.
Jacksonville, FL
Nissan Xterra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018
excellent, as usual
We trust John completely with our vehicles. Always excellent service and reasonable prices
John K. from Crossroads Auto Repair & Service

Ann

Thank you for the review. I appreciate your trust in us. Have a great weekend.
John,


MC
Michael C.
Jacksonville, FL
Hyundai Genesis Coupe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2018 Category: Service
Michael said the employees completed the service on time.
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service

Michael,
Thanks for the review. Glad to be able to help out with the Hyundai.
Have a great day.
John


SO
Sophie O.
Jacksonville, FL
MINI Cooper Hardtop
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018 Category: Service
Sophie said the business is awesome. The service is timely, the staff is honest, and the pricing is fair.
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service

Sophie,
Thank you for the review. I hope all is well with the Mini. When ready call me about the front end repairs.
Have a great day,
John


RY
ROBIN Y.
Jacksonville, FL
Toyota Camry Solara
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2018
Excellent job and great customer service.
Reconnected with you recently and the same level of service and results were provided on my brake job and tires as was given in the past. Thank You!
John K. from Crossroads Auto Repair & Service

Robin,
Great to see you again. Thank you for the review. Glad all is well with the Toyota.
Enjoy the weekend,
John


MS
Michael S.
Jacksonville, FL
Chevrolet Metro
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2018 Category: Service
Michael said the staff were all awesome, and they know how to treat customers well.
This review was collected via phone interview by Customer Research Inc.

BG
BRON G.
Jacksonville, FL
Chevrolet TrailBlazer
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2018
Highly recommend
Very knowledgeable and helpful

DC
Dean C.
Jacksonville, FL
Nissan Frontier 4WD
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2018 Category: Service
Spoke with Dean's wife, She said the staff always provides a wonderful experience when servicing her vehicle.
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service

Maryellen,
Thank you for the review. It is our pleasure to be able to service your cars. Enjoy the new Honda!
Have a great day,
John


JG
JOHN / FRANCIS G.
Jacksonville, FL
Toyota Sienna
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2018
GREAT GUY
I had a serious problem with my van recently and could not drive it safely to Crossroads. John drove to my house, made the vehicle derivable and took it back to the shop to finish the needed repairs. Thanks, John.
John K. from Crossroads Auto Repair & Service

Jack,
Always my pleasure. I enjoy hanging out with you, as well as being able to take of the needs of the Toyota.
Sorry for the recent needed repairs, but all worked out in the end. Hope you and Fran are feeling well.
Thanks,
John


GC
Gary C.
Florida
Chevrolet S-10
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Service
Gary said the staff did not overcharge him.
This review was collected via phone interview by Customer Research Inc.

AW
Amy W.
Jacksonville Beach, FL
Saturn L300
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2018 Category: Service
Amy said her vehicle was at John's Automotive on Arlington Road which is 6 or 7 blocks from her home. She has used them before and they are good guys. They explain everything to her and she trusts them. They are great.
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service

Amy,
Thanks for the review. I am glad to repair the Saturn. Hope all is well.
John


DS
DENNIS SR S.
Jacksonville, FL
Mercedes-Benz C300
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2018
Best kept secret in JAX.
Experienced service techs. Quality work performed right the first time. Priced better than servicing at the dealership. Can schedule appointment around my busy schedule. Friendly, personal service.
John K. from Crossroads Auto Repair & Service

Dennis,
Thank you for the review. It is always a pleasure to service your cars, and catch up. Have a great week,
John


MS
Mark S.
Jacksonville, FL
Jeep Compass
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2018 Category: Service
Mark said the business did a great job.
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service

Mark,
Thank you for the review. I hope all is well with the Jeep. If you need any other service, please just call.
Thank you,
John


Displaying Review 1 - 20 of 276 in total