ReScore Reviews™ (2)
Gurnee, IL 60031
Thak you Robert we appreciate your feedback and confidence in us.
Thank you Paul for your trust in us for so many years!
Thank you for making the trip all the way from Milwaukee to see us since you moved away. We appreicate your confidence and trust in us.
Thank you very much we appreciate your feedback.
Thank you so much! We truly appreciate your trust in us with all of your family vehicles for many years.
Thank you so much! I'm glad we were able to take care of you. We appreciate the feedback and look forward to seeing you again.
When I arrived to pick it up, the guy who was in charge of my "case" was very surprised when I told him I'd be driving it to a location to sell it. When I asked him where else he thought I should try and sell the car. Apparently none of the conversations I had with the other guys at the desk had been relayed to him. He told me that there were hoses looped all over and that it wasn't really safe to drive. I told him that I drove it in and I would just drive it down the road. I paid the diagnostic bill and went to the car. The car shuddered and shook and was definitely not safe to drive, but I drove it anyway.
Here's where my frustration began. When I called and complained about how badly my car was behaving I was told that I shouldn't be driving it at all. I agreed, but I had smoothly driven my car in and now it was huffing and puffing down the road. What the heck?! I asked that if my car should die on the side of the road on my way to sell it, I wanted a free tow by them. He said they didn't have a tow truck. Then, he told me that it was my choice to drive a badly messed up car. True, but I need to sell it, dude. The only helpful advice I got from him, and he didn't intentionally give it to me, was to put more transmission fluid in it, so I could get it to its final resting place. Which is what I did. Car is now sold for its working parts. Bottom Line :All you had to do, Dude, was to be supportive in a stressful situation and offer some temporary ideas!
Hello. Sorry you had trouble with the Escape. We found the transmission cooler failed and leaked a majority of transmisson fluid into cooling system causing the transmission to be very low on fluid. We did our best to bypass the cooler temporarily and refill the transmission so the vehicle was driveable. We appreicate your trust in us and will work to improve communication within our organization.
(38, 36, 31 and 26! Could be described as minor, BUT now I am hoping other inspections were actually performed, and not just checked off as such.
Not only was I approved for the card on the spot, the customer service I received was so professional. My car was seen the same day and within a few hours I had a full diagnostic report done and brand new brakes and rotors on my car. The entire process was so simple and I will definitely continue to come back for any work I need done. Thank you!