Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9
4.9

(1,589 Reviews)

ReScore Reviews™ (2)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 3 days ago

Reviews


MF
Mike F.
Gurnee, IL
Volvo C70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2012
Great place to take your car.
Very friendly people, easy to talk with and understand your cars needs.

LB
Lionel B.
Chrysler 200
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2012 Category: Service
Lionel said they always do a good job. His coworker recommended them.
This review was collected via phone interview by Customer Research Inc.

SW
Steve W.
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/19/2012 Category: Service
Steve said this business is pretty good. He has dealt with them for years. However, they are a little bit on the expensive side. He uses them because they are close by and it is convenient. He would recommend this business to people that live close by.
This review was collected via phone interview by Customer Research Inc.

RD
Ralph D.
Volkswagen Passat
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/17/2012
Taking customer service to another level!!
Customer?? No, wait. I never feel like a customer at Wells. More like friend or family. They are so honest about what your car needs, and how long b4 it needs it. I get more out of my cars, and spend less. INCREDIBLE! Nicest, and most knowledgable people. I'll wouldn't go anywhere else.

SZ
Steve Z.
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2012 Category: Service
Steve said he has been bringing his vehicle to this business for service for a long time. This establishment provided outstanding service and he appreciated everything they did for him. He was very happy with the service they provided.
This review was collected via phone interview by Customer Research Inc.

BH
Betty H.
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2012 Category: Service
Betty said her family met Glen way back in 1976. Since the first time she used the business over 30 years ago, he always does well. The vehicle is fine now.
This review was collected via phone interview by Customer Research Inc.

JB
James B.
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2012
new car
Mite as well start out at the right place

JB
James B.
Lindenhurst, IL
Pontiac Grand Am
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2012
service
If you only go one time . You will go back for the rest of your car needs

JE
Jackie E.
Gurnee, IL
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2012
New Headlight
As always good service. Thought the price for a new/replacing a headlight a little steep ($46.00) but had to have it replaced.

SH
Steve H.
Chrysler Town
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2012 Category: Service
Steve said the business is good and he likes them.
This review was collected via phone interview by Customer Research Inc.

JR
Janet R.
Dodge Intrepid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2012
Quality of Service
quality of service, timeliness, dependability and reliability

JD
Jim D.
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2012 Category: Service
Jim said this business has great service and their customers can trust them.
This review was collected via phone interview by Customer Research Inc.

WM
William M.
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2012 Category: Service
William said this business provided good service and they should keep up the good work.
This review was collected via phone interview by Customer Research Inc.

MS
Mark S.
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2012 Category: Service
Mark said this business is timely, fair, and honest.
This review was collected via phone interview by Customer Research Inc.

JP
Jim P.
Chicago, IL
Acura TL
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/05/2012
Dishonest business practices
Bought tires about 6 months ago. Passenger front tire had slow leak from rim. I was told by my service station that the tire was installed incorrectly. I took it back to D. Wells. They "fixed" it. I continued to get a slow leak. Took it back again. I bubble was found on the tire side wall. D. Wells refused to replace tire. They accepted no responsibiity for the poor installation of the tire. I found D. Wells to be a very bad place to do business with.
David W. from D. Wells Automotive responded on 11/06/2012
The tire was not installed incorrectly, his wheels are all scratched from bumping curbs and he broke the bead on the tire. He came in recently for the other tire had slow leak, same problem, bead seal again, while the left front now has bubble on sidewall from hitting curb or pothole. We took care of both tires as far as resealing and did not charge him, even though it has been 8 months since tires were installed. Really wish he could see we do take care of our customers and unfortunate when you get customers like him that do not appreciate that.

FM
Frank M.
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2012 Category: Service
Frank said he is friends with Dave. He has already recommended this business to someone today.
This review was collected via phone interview by Customer Research Inc.

MP
Maxine P.
Lindenhurst, IL
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2012
Patient and kind
The employees are the best, they are patient, give complete explanations and care about the cost as well as the service.

MN
Margo N.
Winthrop Harbor, IL
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2012
Friendly staff that are always helpful
Thanks for such great service.

BB
Bill B.
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2012
They all nail it each and every time
Would not hesitate to recommend this team to anyone I know.

CW
Carol W.
Gurnee, IL
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2012
Friendly Service!
quick, reliable, friendly service!