Reviews
MF
Mike F.
Gurnee, IL
Volvo C70
Verified Customer
Great place to take your car.
Very friendly people, easy to talk with and understand your cars needs.
Recommended
LB
Lionel B.
Chrysler 200
Verified Customer
Lionel said they always do a good job. His coworker recommended them.
Recommended
This review was collected via phone interview by Customer Research Inc.
SW
Steve W.
Subaru Forester
Verified Customer
Steve said this business is pretty good. He has dealt with them for years. However, they are a little bit on the expensive side. He uses them because they are close by and it is convenient. He would recommend this business to people that live close by.
Recommended
This review was collected via phone interview by Customer Research Inc.
RD
Ralph D.
Volkswagen Passat
Verified Customer
Taking customer service to another level!!
Customer?? No, wait. I never feel like a customer at Wells. More like friend or family. They are so honest about what your car needs, and how long b4 it needs it. I get more out of my cars, and spend less. INCREDIBLE! Nicest, and most knowledgable people. I'll wouldn't go anywhere else.
Recommended
SZ
Steve Z.
Ford Mustang
Verified Customer
Steve said he has been bringing his vehicle to this business for service for a long time. This establishment provided outstanding service and he appreciated everything they did for him. He was very happy with the service they provided.
Recommended
This review was collected via phone interview by Customer Research Inc.
BH
Betty H.
Chevrolet Malibu
Verified Customer
Betty said her family met Glen way back in 1976. Since the first time she used the business over 30 years ago, he always does well. The vehicle is fine now.
Recommended
This review was collected via phone interview by Customer Research Inc.
JB
James B.
Ford Explorer
Verified Customer
new car
Mite as well start out at the right place
Recommended
JB
James B.
Lindenhurst, IL
Pontiac Grand Am
Verified Customer
service
If you only go one time . You will go back for the rest of your car needs
Recommended
JE
Jackie E.
Gurnee, IL
Kia Sorento
Verified Customer
New Headlight
As always good service. Thought the price for a new/replacing a headlight a little steep ($46.00) but had to have it replaced.
Recommended
SH
Steve H.
Chrysler Town
Verified Customer
Steve said the business is good and he likes them.
Recommended
This review was collected via phone interview by Customer Research Inc.
JR
Janet R.
Dodge Intrepid
Verified Customer
Quality of Service
quality of service, timeliness, dependability and reliability
Recommended
JD
Jim D.
Nissan Pathfinder
Verified Customer
Jim said this business has great service and their customers can trust them.
Recommended
This review was collected via phone interview by Customer Research Inc.
WM
William M.
Ford Expedition
Verified Customer
William said this business provided good service and they should keep up the good work.
Recommended
This review was collected via phone interview by Customer Research Inc.
MS
Mark S.
Honda Civic
Verified Customer
Mark said this business is timely, fair, and honest.
Recommended
This review was collected via phone interview by Customer Research Inc.
JP
Jim P.
Chicago, IL
Acura TL
Verified Customer
Dishonest business practices
Bought tires about 6 months ago. Passenger front tire had slow leak from rim. I was told by my service station that the tire was installed incorrectly. I took it back to D. Wells. They "fixed" it. I continued to get a slow leak. Took it back again. I bubble was found on the tire side wall. D. Wells refused to replace tire. They accepted no responsibiity for the poor installation of the tire. I found D. Wells to be a very bad place to do business with.
David W. from D. Wells Automotive responded on 11/06/2012
The tire was not installed incorrectly, his wheels are all scratched from bumping curbs and he broke the bead on the tire. He came in recently for the other tire had slow leak, same problem, bead seal again, while the left front now has bubble on sidewall from hitting curb or pothole. We took care of both tires as far as resealing and did not charge him, even though it has been 8 months since tires were installed. Really wish he could see we do take care of our customers and unfortunate when you get customers like him that do not appreciate that.
FM
Frank M.
Chevrolet Corvette
Verified Customer
Frank said he is friends with Dave. He has already recommended this business to someone today.
Recommended
This review was collected via phone interview by Customer Research Inc.
MP
Maxine P.
Lindenhurst, IL
Mercedes-Benz ML350
Verified Customer
Patient and kind
The employees are the best, they are patient, give complete explanations and care about the cost as well as the service.
Recommended
MN
Margo N.
Winthrop Harbor, IL
Chevrolet Equinox
Verified Customer
Friendly staff that are always helpful
Thanks for such great service.
Recommended
BB
Bill B.
Chevrolet TrailBlazer
Verified Customer
They all nail it each and every time
Would not hesitate to recommend this team to anyone I know.
Recommended
CW
Carol W.
Gurnee, IL
Honda Odyssey
Verified Customer
Friendly Service!
quick, reliable, friendly service!
Recommended