Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9
4.9

( 1586 Reviews )

ReScore Reviews™ (2)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 1 day ago

Reviews


MH
Mark H.
Gurnee, IL
Volvo V70
Verified Customer
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04/22/2019
Great experience, every time!
Well, we had to pull the plug on our 21 year old car, but D. Wells sure kept it going for a long time! I love this place, especially the guys at the counter who are always friendly and helpful when explaining the options. Highly recommend.
DAVID W. from D. Wells Automotive responded on 04/23/2019

It's a sad day for the Volvo.  We appreciate your trust and look forward to helping for the next vehicle.


NB
NINA B.
Gurnee, IL
Honda Crosstour
Verified Customer
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04/20/2019
Best in Lake County
Honestly, you can't ask for better communication, and the full inspection report with photos really offers a level of transparency that makes you feel confident you aren't being taken advantage of. Unfortunately, all repair work is costly, but they really don't push you to spend more than you need to. They let you know what's critical, and what you can wait on, so you can budget for later. The Saturday hours are SUPER helpful after a busy work week, and a you couldn't work with a friendlier bunch. It's really great having a neighborhood mechanic you can trust.

JB
Jeff B.
Gurnee, IL
Ford Ranger
Verified Customer
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04/20/2019
truck repair
problem was found and fixed
DAVID W. from D. Wells Automotive responded on 04/23/2019

Thank you Jeff.  We were glad it was an easy repair and didn't have to pull the dash out of the truck.


BS
BRENDA S.
Lindenhurst, IL
Ram 2500
Verified Customer
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04/20/2019
Knowledgeable and nice
I was shopping for new wheels and tires as a birthday gift for my husband. Jamie at D Wells was extremely helpful and nice. My husband loves his birthday present!
DAVID W. from D. Wells Automotive responded on 04/23/2019

Thank you Brenda.  The truck looks great with the new wheels and tires!


DJ
Debra J.
Round Lake, IL
Nissan Murano
Verified Customer
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04/18/2019
Service
The service is great. Everyone is knowledgeable and friendly. Have been taking our cars here for 10 years.

CH
Craig H.
Antioch, IL
Chevrolet Impala
Verified Customer
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04/17/2019 Category: Service
Craig said they did great.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Gurnee, IL
Honda CR-V
Verified Customer
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04/13/2019
Place is great
Honest

AB
Andrew B.
Waukegan, IL
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Andrew said this business was helpful, knowledgeable and very good.
This review was collected via phone interview by Customer Research Inc.

ME
Malcolm E.
Gurnee, IL
Toyota Highlander
Verified Customer
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04/07/2019
Excellent service
Great price. Very friendly. Great location. Would not go anywhere else.

Verified Customer
Grayslake, IL
Nissan Rogue
Verified Customer
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04/06/2019
Awesome service!
I trust the service at D. Wells. They are always upfront and honest, and I never feel like I am trying to be sold something I don’t need. The people are also so friendly and accommodating.

LG
LINDA G.
Gurnee, IL
Volvo V70
Verified Customer
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04/06/2019
Linda Goldsberry
You and your staff were great! Jamie worked over and above for me in fixing my 2001 Volvo. Complicated to say the least. He kept me in the loop and gave me wonderful options that I am sure were correct. Kudos to him and the mechanics. I'm glad I found D Wells! I trust you 100 per cent! Thank you! Linda Goldsberry

DJ
Debra J.
Round Lake, IL
Jeep Compass
Verified Customer
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04/06/2019
Great service
We have been taking our family vehicles to D. Wells for 11 years and have never been disappointed with the work or the cost. They are wonderful as pleasant to work with.

DS
Doug S.
Gurnee, IL
Ford Focus
Verified Customer
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04/05/2019
Great place!
!!!!!

NG
Nancy G.
Lindenhurst, IL
Ford Taurus X
Verified Customer
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04/05/2019
Knowledgeable, nice & honest!
Been going here for 19 years & a few cars. They are the best. Nice, knowledgeable & honest!😊

TG
Thomas G.
Gurnee, IL
Ford Edge
Verified Customer
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04/05/2019 Category: Service
Thomas said the business was prompt, courteous and got the project done.
This review was collected via phone interview by Customer Research Inc.

BB
Brian B.
Gurnee, IL
Dodge Durango
Verified Customer
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04/03/2019
The service is TOP NOTCH .
Dave and his staff have always been very professional. Their work is superior and they have gone above and beyond for us on many occasions. They are the best ! Give them a try , you'll be happy you did.

Verified Customer
Grayslake, IL
Chevrolet Cobalt
Verified Customer
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04/03/2019
Truly a great team of mechanics and front office
Been a customer for many many years.
They have always done excellent work and always explained issues that have been found.
They rank the issues to address the severity (or not) of additional problems.

DS
Doug S.
Gurnee, IL
Ford Focus
Verified Customer
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04/02/2019
As always an amazing job!
My son's fuel pump needed uo be changed and they got it in right away! Thanks!!

Verified Customer
Gurnee, IL
Honda Civic Cpe
Verified Customer
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04/01/2019
Did promised work well
They did an oil change, tire rotation, and changed brake and transmission fluids. They performed the work well and in a timely manner.

MC
Mark C.
Lake Villa, IL
Buick Regal
Verified Customer
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03/31/2019
Wells Automotive - A Great Place to do business with
I have used D. Wells Automotive for all of my vehicle service work for many years now. David and his staff has always treated me very well. I have recommended D. Wells Automotive to clients and friends in the past and I plan to continue to do so in the future.