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D. Wells Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,641 Reviews)
-100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
2
Total ReScores
2.0
ReScore Average
-100
Net Promoter Score ®

Business Details

About

D Wells Automotive Service located in Gurnee, IL is just the best. We are a certified dealer of Goodyear, Dunlop, and Kelly Tires, and we stock tires for cars, trucks, SUVs, vans, and more. Also, take a moment to check out all the auto repair services we can assist you with. If by now you aren't convinced that we are the best tire and D Wells Automotive Service located in Gurnee, IL is just the best. We are a certified dealer of Goodyear, Dunlop, and Kelly Tires, and we stock tires for cars, trucks, SUVs, vans, and more. Also, take a moment to check out all the auto repair services we can assist you with. If by now you aren't convinced that we are the best tire and auto repair company, then call, click, or stop by, and see how our friendly staff will go above and beyond to help you with your auto repair needs. We look forward to building a long term relationship with you. If there is anything we can do for you, don't hesitate to contact us. ...more

Categories
Car Maintenance, Tire Sales and Repair, Auto Repair
Contact
(847) 856-1420

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Central Time (US & Canada)
7365 Grand Ave Gurnee, IL 60031-1617
D. Wells Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,641 Reviews)

CW
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Carl W.
Round Lake, IL
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/11/2012
SLOPPY, EXPENSIVE AND DECEPTIVE.
It was not just a AC recharge, there was blower motor resistor installed. Please check your records unless that is also sloppy or you are just deflecting responsibility again.

The leak did develop immediately. It was a slow leak and it took time to notice. It was not leak associated with worn oil pan gasket. The Mobil full synthetic oil change can easily go past 7500 miles and its not your regular 3000 miles oil change.

I was pretty displeased after the sloppy A/C work and now this oil change screw-up plus poor customer service on 9/8/2012 during my recent visit deserves to be noted, on the record.
Not Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/10/2012
SLOPPY WORK AND EXPENSIVE
I went in to get my A/C fixed and I came out without my electronic dials/buttons not working and showing. D wells refused to fix it and blames it on the age of my car but he does not understand it was working before I went in. Another time, after few days after oil change, oil leaked. I found out they forgot to put the washer when putting the drain plug, possibly damaging the oil pan thread. Again, they will not take responsibility

Overall sloppy on work/repairs but diligent to charge customers as much as possible than other shops who have better quality of work.
Not Recommended
David W. from D. Wells Automotive responded on 09/11/2012 12:09 PM
First of all the service performed to your vehicle regarding air conditioning was a recharge. There is no way the dials/buttons would be affected by that service. Second, the last time changed your oil was changed here it was March and several thousand miles ago. If we performed "sloppy" work/repairs to your vehicle the leak would have developed immediately. Also Thank you for missing 2 appointments in the last few weeks where we offered to inspect and correct any "sloppy" service. I appreciate directing any concerns to me in the future instead of generating negative feedback about us without just cause.
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