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D. Wells Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,641 Reviews)
-100
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Score Details

5 stars
92%
4 stars
5%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
2
Total ReScores™
2.0
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

D Wells Automotive Service located in Gurnee, IL is just the best. We are a certified dealer of Goodyear, Dunlop, and Kelly Tires, and we stock tires for cars, trucks, SUVs, vans, and more. Also, take a moment to check out all the auto repair services we can assist you with. If by now you aren't convinced that we are the best tire and D Wells Automotive Service located in Gurnee, IL is just the best. We are a certified dealer of Goodyear, Dunlop, and Kelly Tires, and we stock tires for cars, trucks, SUVs, vans, and more. Also, take a moment to check out all the auto repair services we can assist you with. If by now you aren't convinced that we are the best tire and auto repair company, then call, click, or stop by, and see how our friendly staff will go above and beyond to help you with your auto repair needs. We look forward to building a long term relationship with you. If there is anything we can do for you, don't hesitate to contact us. ...more

Categories
Car Maintenance, Tire Sales and Repair, Auto Repair
Contact
(847) 856-1420
Closed
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Central Time (US & Canada)
7365 Grand Ave Gurnee, IL 60031-1617
Get Directions
D. Wells Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,641 Reviews)
Write a Review
Recent Reviews
JP
gravatar
Jim P.
Chicago, IL
Acura TL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/05/2012
verified customer Verified Customer
Dishonest business practices
Bought tires about 6 months ago. Passenger front tire had slow leak from rim. I was told by my service station that the tire was installed incorrectly. I took it back to D. Wells. They "fixed" it. I continued to get a slow leak. Took it back again. I bubble was found on the tire side wall. D. Wells refused to replace tire. They accepted no responsibiity for the poor installation of the tire. I found D. Wells to be a very bad place to do business with.
Not Recommended
David W. from D. Wells Automotive responded on 11/06/2012 08:48 AM
The tire was not installed incorrectly, his wheels are all scratched from bumping curbs and he broke the bead on the tire. He came in recently for the other tire had slow leak, same problem, bead seal again, while the left front now has bubble on sidewall from hitting curb or pothole. We took care of both tires as far as resealing and did not charge him, even though it has been 8 months since tires were installed. Really wish he could see we do take care of our customers and unfortunate when you get customers like him that do not appreciate that.
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