Dahl Hyundai

Thank you for the review Mr. Pierce, we appreciate your feedback. Our service team will be reaching out to you in regards to your recent visit. At Dahl Hyundai we strive for an EXCEPTIONAL customer experience.

We have attempted to contact Mr. Peirce, we did verify in his records that the tires rotations were done as scheduled.  The additional front suspension issues he is having was not able to be seen visually when the tie rod end was replaced.  After further diagnosis we did discover additioanl repairs that were needed.  Not all parts wear the same or in the same amount of time. I would be happy to discuss what we can do to further help in this situation, even so far as helping with some of the cost of the parts or repairs.  Please contact Ryan Smith at your earliest convience and we can discuss further.   

Thank you for your survey response, we appreciate it!

Nathan thank you for the review, we also understand your frustration with having to replace a burned out bulb.  The bulb may have been inexpensive but the labor to actually get to that bulb is what increased your bill.  Some are very easy to access while others are much more difficult.  We always use published workshop manuals that provide us independent times to complete these repairs, and often our actual time spent was in excess of these times.  We do not transfer those costs to our guests.  These repair times are from independent sources and are the industry standard.  We try very hard to be cost competitive and shop our competition regularly to ensure we are priced competitive.  We also never do any work without a cost quote and authorization from our guests.  I want to make sure you were given both ot those opportunities prior to the work being completed.  My name is Ryan Smith and would like to hear from you directly if that was not the case.  I wish you well with your new purchase.  

Thank you for your survey response, we appreciate it!

Thank you for your survey response, we appreciate it!

Thank you for your survey response, we appreciate it!

Thank you for your survey response, we appreciate it!

Thank you for your survey response, we appreciate it!

Thank you for your feedback Amy! It is greatly appreciated! 

Thank you for your survey response, we appreciate it!

Thank you Dennis for your survey reply! We appreciate your feedback! 

Thank you for your survey response, we appreciate it!