ReScore Reviews™ (1)
I am sorry we didn't explain our charges to you. Yes you can purchase an 150.00 alternator at some part stores. if you do your research they have an average of 2 to 3 star rating with 1 year warranty on the part only. The one we installed in your vehicle can be purchase at a part store for 199.00. It has a average of 5 star rating and that comes with a lifetime warranty on the part only and you have to install it yourself. Your invoice included the following- labor to diagnose the problem, labor to install your alternator, top of the line parts with the best reputation and warranty, A NATION WIDE PARTS AND LABOR LIFETIME WARRANTY, free roadside assistance for the next 12 months that includes break downs, lock outs, out of gas, jump starts, and towing up to 25 miles.
Again I'm sorry we didn't explain that to you. I did call a couple of our local competitors and parts store to verify all of the prices. I challenge you to do the same, and you will find we were fair and less than our competitors.
Sam @ DALES AUTO CARE
I am sorry Mr. Gadzekpo That felt you were charged "double the price". I sold you a top quality starter with a parts and labor LIFETIME warranty, that is redeemable at any NAPA Auto Care Center in the United States. I charged you 275.93 for the starter and 71.56 in labor to install it. I did not charge you for testing the starting and charging system, witch has a labor charge of 38.00. you asked for a brake inspection on your rear drum brake, that we did do and we cleaned and adjusted the rear brakes while we had the drums off. We removed the charges for the brake inspection of 45.00, because you said you could not afford it and did not realize there would be a charge for that labor. The price we quoted you for the starter and labor before we did the work is what we charged you and is what you gave us the OK to do. If you felt that the price was too high, I would have been happy to explain to you our price and what you were getting. Just to double check your statement of "double the price" I called 3 other Auto Care Centers to get an estimate of what we did on your vehicle for comparison. I found all 3 were just slightly higher than what we charged you. I then checked the Internet for pricing on the starter, to find a wide range of starters pricing from the cheapest quality priced at 139.00 to the best quality at 297.00. I would have been happy to explain to you that almost all starter brands have three levels of quality, and that we use the best quality. If that did not fit your budget, then I would have offered you the middle grade quality. that starter would have cost you 212.00 and the labor would have been the same, but the warranty would have been 2years or 24k miles. The cheapest starters I will not install due to the high failure rate.
Mr Gadzekpo I apologize for not offering you the mid grade starter, but you have had 5 visits to our shop since 2010 and you have always agreed to the top quality parts. I did not expect that you would want the lesser quality. If it would make you feel that you have been treated fairly, I would be happy to install the mid grade starter and refund you the difference. The statement you made of "double the price" is unfair to us if you compare it with best quality and best warranty available.
Pleas call me if I can futher assist you.
Dales Auto Care
Hi Kurt. Give me a call and I will get your truck back in the shop A.S.A.P. The condedser we installed has a lifetime warranty. If the part fails or if our workmanship failed you. I guarantee we will make it right. I apologize for any inconvenience.
However, to be honest, and to explain why my normal 5-star rating for Dale's is only a 4-star for the purpose of this review ~
1. Never, ever, in all these years have I had the displeasure of reaching voice mail when calling Dale's. Now, that is not at all an unusual event when contacting the larger, impersonal, high-pressure repair shops, but Dales? No! No! Please, not my trustworthy Dales!
2. Never, ever, in all these years have I unexpectedly had to leave my vehicle at Dales for more than one day. Of course some tasks do require more than a single day. However, those times were always pre-arranged. This time I even took my vehicle in the day before the appointment and didn't find out until I called late afternoon the next day that it wouldn't be ready. That news required my to change other appointments that I had made and I was left with the choices of either pay for a ride to Dales to pick up my vehicle or walk. Fortunately it was good weather so my dog's and I made the two-hour walk. I was also a bit surprised Dales did not offer to assist with that.
In the end, I am still okay with Dales, but I do have the fear that they are getting a little too popular. I've seen it before. A good company gets better and better until they can no longer handle the business that they have earned and they then take on the attributes of the "big box" service shops, like the one in my own neighborhood. Hopefully that is not the case with Dales, but the symptoms of the disease are there.