Danbury Hyundai

This is the second vehicle we purchased at your facility and most likely be a third.

I had a bad experience before but later the issue was identified and rectified by the management and now I am a happy customer.

Service was spot on and quickly done

I called a total of 5 times to make a service appt. I was told all 5 times to leave my name and number and that I would receive a call back. no one ever called back (absurd). A month into having my newly purchased pre-certified (used) car I had to travel all the way back to the dealership (from another state) because brakes were grinding (unacceptable) along with other smaller issues...either you certify that everything works properly or you don’t. I have a feeling Hyundai of Danbury tell people a car is “pre-certified” to charge more for the car (negotiating leverage) and essentially don’t do anything to actually certify (feels alittle bit like a scam). Just be straight with people and in the long run you’ll do more business. The only pleasant experience was when I got there and spoke with Brenda Horsberg (service advisor). OVERALL the sales people and customer service seems apathetic and fake at this dealership. Waiting area and free beverages is a nice touch tho and the dealership visually looks nice.

Service was done well. Options were clearly presented to me.

Al Rhode was great! He made sure everything went smoothly. He called me before they did anything extra to make sure I was fine with it. He made sure my car was still under warranty. He is the best of the best! Definitely will keep bringing my car to Danbury Hyundai for service.

Sam greeted me right away when I walked through the door. She asked questions about what the car needed and what would be done. She gave me a ballpark cost. Sam is wonderful and truly listened to my concerns. Sam deserves kudos as do the other service representatives. Being on the front lines certainly can't be easy or fun.

Sam (Service Center) was great. She is always accommodating and doesn't push services that aren't needed. I believe that the technicians know what they are doing and do it well. I did talk to the owner about how the service department was helpful and listened to my concerns but he seemed indifferent to what I was saying. Basically, I couldn't read him. Sad that the service people come and go so often...hum? The worst part is getting an actual appointment that is not a month out. I do love my 2013 Hyundai and it runs well, but don't think I would go back to Danbury if I was to purchase another based on how long it takes to get an appointment or needing a loaner (which when we purchased the car - we were told we would get a loaner anytime the car came in....not true). Why do I go there....because of the warranty and that's the only reason. I keep up with all maintenance and have had a few things that I noticed but the technicians didn't hear/see (blower working intermittently, engine revs on and off, leak in tire and light kept going on) and I know things can't be fixed unless they witness it. I get that but I drive the car everyday and know my car.

There aren’t many dealerships that could equal their service

Fast oil change and first service

As stated Anthony M. Service advisor and staff treat customers with care and professionalism.

I did all my service for my first vehicle I purchased from Danbury Hyundai at their location, I was greeted when I arrived and they took care of everything in good time.
I am in the process of buying another car from them and plan on servicing it there as well

Great service...Great People too.

Goes the extra mile to make it right.

Good service