Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9

(3,123 Reviews)

ReScore Reviews™ (103)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
98% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


RR
Reginald R.
Naperville, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2020 Category: Service
Excellent customer service!
Mike B. and John or Joe in service department helped me out with a broken tail light, excellent service in maintaining my investment!
JOHN W W., service manager from D'Arcy Hyundai responded on 05/05/2020

Reginald,

We appreciate your feedback on your recent D'Arcy Hyundai service experience. Our goal is to exceed your expectations, we value your business and continued patronage

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

SS
Sandra S.
Plainfield, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2020 Category: Service
Great service
Always receive fast and great service!
JOHN W W., service manager from D'Arcy Hyundai responded on 05/05/2020

Sandra,

We appreciate your feedback on your recent D'Arcy Hyundai service experience. Our goal is to exceed your expectations, we value your business and continued patronage

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

RS
Raymond S.
Joliet, IL
2015 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2020 Category: Service
The people make the difference at Darcy Hyundai
In my experiences it is the service manager and the general manager at Darcy t that makes the customer feel they are being dealt with competently and fairly.
JOHN W W., service manager from D'Arcy Hyundai responded on 05/05/2020

Raymond,

We appreciate your feedback on your recent D'Arcy Hyundai service experience. Our goal is to exceed your expectations, we value your business and continued patronage. Mike and I appreciate the kind words.

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

MG
Michael G.
Tinley Park, IL
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2020 Category: Service
Great service and nice staff!
Great and fast service! Staff was nice and informative. Thank you!
JOHN W W., service manager from D'Arcy Hyundai responded on 05/04/2020

Michael,

We appreciate your feedback on your recent D'Arcy Hyundai service experience. Our goal is to exceed your expectations, we value your business and continued patronage

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

BB
Barbara B.
Plainfield, IL
2010 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2020 Category: Service
The people and courtesy you get.
I was very impressed with the customer service dept. And the free shuttle to and from the dealership, and a job well done in a timely manner.
JOHN W W., service manager from D'Arcy Hyundai responded on 05/04/2020

Barbara,

We appreciate your feedback on your recent D'Arcy Hyundai service experience. Our goal is to exceed your expectations, we value your business and continued patronage

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com
JOHN W W., service manager from D'Arcy Hyundai responded on 05/04/2020

Barbara,
Thank you so much for your kind comments and 5-Star review. We value your business and continued patronage.

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

Verified Customer
Manhattan, IL
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2020 Category: Service
great service
friendly employees great service
JOHN W W., service manager from D'Arcy Hyundai responded on 05/04/2020

William,

We appreciate your feedback on your recent D'Arcy Hyundai service experience. Our goal is to exceed your expectations, we value your business and continued patronage

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

SM
Shelby M.
Joliet, IL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2020 Category: Service
Excellent Service
The service department was quick and problem free! You are in and out within 30 minutes.
JOHN W W., service manager from D'Arcy Hyundai responded on 05/02/2020

Shelby,

We appreciate your feedback and comments, thank you for your business and continued patronage. 

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

PC
Pamela C.
Channahon, IL
2014 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2020 Category: Service
Good service
I always receive excellent service. I count on them to keep my car in good shape and they have.
JOHN W W., service manager from D'Arcy Hyundai responded on 05/02/2020

Pamela,
We appreciate your feedback on your recent D'Arcy Hyundai service experience. Glad to hear your service was quick and to your satisfactionw, we value your business and continued patronage. 

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

JT
Jasmine T.
Joliet, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2020 Category: Service
Staff
If you EVER go here ask for John in service he’s the best 100%. They need more people like him. He will not let you down I promise.
JOHN W W., service manager from D'Arcy Hyundai responded on 04/30/2020

Jasmine,
Thanks for your kind comments regarding a team member who helped with your service visit. We will continue to always provide the best customer service, we appreciate your continued patronage.

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

DC
Deborah C.
Gardner, IL
2019 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2020 Category: Service
Front counter guys are great
All intake guys are great very personable
JOHN W W., service manager from D'Arcy Hyundai responded on 04/30/2020

Deborah,
Glad to hear you found everyone to be so helpful and personable. Our goal is to exceed your expectations with every visit. We appreciate your business. 

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

MN
Marguerite N.
Joliet, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2020 Category: Service
Great service!
D'Arcy was able to get my car in when the battery died (during a pandemic, of course!) They were able to replace it and get me going in less than an hour. Thanks, guys!!
JOHN W W., service manager from D'Arcy Hyundai responded on 04/30/2020

Your very welcome, glad we could help. If anything comes up please don't hesitate to reach out!

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

Verified Customer
Joliet, IL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2020 Category: Service
Very happy with service
Alway good service when I gone there
JOHN W W., service manager from D'Arcy Hyundai responded on 04/30/2020

We very much appreciate your feedback and 5-Star review, thanks for your continued patronage!

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

Verified Customer
Morris, IL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2020 Category: Service
Employee's
Great people, very quick and always great to deal with.
JOHN W W., service manager from D'Arcy Hyundai responded on 04/30/2020

Todd,
We appreciate your feedback on your recent D'Arcy Hyundai service experience. Our goal is to exceed your expectations, we value your business and continued patronage. 

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

WS
William S.
Channahon, IL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2020 Category: Service
In and out quickly
Comfortable place to wait
JOHN W W., service manager from D'Arcy Hyundai responded on 04/29/2020

William,
Thank you for your feedback, we have a commitment to provide a comfortable safe environment for all our teams member and customers. Glad to hear your service was quick and to your satisfaction.

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

JR
Joann R.
Crest Hill, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/28/2020 Category: Service
Great service!
I enjoy coming to this location, they seem to care and they take there time to explain everything to you, everyone is pleasant including the cashier very friendly to the customer and that’s what I like to see.
JOHN W W., service manager from D'Arcy Hyundai responded on 04/28/2020

Joann,

We appreciate your feedback on your recent D'Arcy Hyundai service experience. Our goal is to exceed your expectations so if we can improve in anyway please don't hesitate to reach out to me or a team member. We value your business and continued patronage. 

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com