Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

698 Reviews

98% Would Recommend
Latest Review 2 days ago

Reviews


MB
MARTHA B.
Jonesville, LA
Saturn Aura
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019
Professional and proficient!
Even the most tedious/elusive problems are solved when others have given up. This is our second job and it was turned out ASAP and the problems were solved and fixed as fast as was possible. The owners and employees are courteous and patient with their customers even when we become exasperated because we do not understand the complexity of the process and the technical aspects of the newer technologies in modern vehicles and the obstacles placed on non-corporation shops in order to force owners to return to the corporation-owned facilities in order to maximize their profits. This was our second experience with this family-owned business but will definitely NOT be our last!

JS
Judy S.
Louisiana
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019 Category: Service
Judy said the service was good and the staff was helpful.
This review was collected via phone interview by Customer Research Inc.

ST
SHERMAN T.
Pineville, LA
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
Gi
Good service. Nice folks

SA
Susan A.
Louisiana
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Susan said the business had excellent customer service, they were fast and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

JR
John R.
Ball, LA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
John said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

KB
Kenneth B.
Pineville, LA
FIAT 500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Kenneth said this facility is the only one he trusts to do his work.
This review was collected via phone interview by Customer Research Inc.

AR
ASHLEY R.
Pineville, LA
Ford Police Interceptor
Verified Customer
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12/30/2018
Great service
Diagnosed and repaired fast! Thank you!

WH
Wayne H.
Louisiana
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Wayne said he had no complaints. Darrell runs a good business. He did not have to wait two weeks to get in. He got a quote and two weeks later he got his vehicle back.
This review was collected via phone interview by Customer Research Inc.

SJ
SUSAN J.
Alexandria, LA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
Honest and experienced
Darrell's has been in business for many years because they do great work, and are honest and friendly. I highly recommend.

JB
Joann B.
Pineville, LA
Jeep Grand Cherokee
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/11/2018 Category: Service
Joann said she has used the business before and they have a good attitude.
This review was collected via phone interview by Customer Research Inc.

SM
Sarah M.
Louisiana
Subaru Loyale
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Sarah said the staff were so kind, and willing to let her vehicle stay at the business until she could afford to pay for the service.
This review was collected via phone interview by Customer Research Inc.

SY
Scott Y.
Louisiana
GMC Yukon XL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2018 Category: Service
Scott said the first come first serve policy this business has he doesn't care for. His vehicle was there for 5 days. They did not tell him what the problem was first.
This review was collected via phone interview by Customer Research Inc.

RL
RUSSELL L.
Alexandria, LA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018
All's Well
Vehicle repaired on time as discussed.

MM
MICHEAL M.
Woodworth, LA
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018
Excellent service and staff
The staff and service is excellent. I have had several vehicles brought to them for various reasons. They have been very prompt and dependable with their quality work.

DT
Deandra T.
Ashaway, RI
Jeep Liberty
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2018 Category: Service
Deandra said the cost for labor at this business was more than the cost of the parts.
This review was collected via phone interview by Customer Research Inc.

RS
RICH S.
Alexandria, LA
GMC Sierra 2500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
Honest and trustworthy service.
I cannot express how comforting it is to know that the work to my vehicles is done in a professional manner. No concerns. I know I can trust them to be honest and fair.

BT
BOB T.
Alexandria, LA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
Effiency, affordable, courteous
Have no hesitancy in trusting my car at Darrell’s. This is based on their service of my cars for more than four decades.

DF
David F.
Pineville, LA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
David said he got his vehicle in there. They got it done very quickly, with a minimal cost.
This review was collected via phone interview by Customer Research Inc.

JF
JIMMY F.
Pineville, LA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
Reliable, honest, knowledgeable,truy
I have been using Darrell’s since the early 90’s. It is not often you can find someone to work on your vehicle that is honest, trustworthy, knowledgeable and treats you like family. Their work is reasonably considering some of the shade tree mechanics

JH
JIMMY H.
Alexandria, LA
Lincoln Town Car
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
Great Service
I have been dealing with Darrell's for years . The staff is always kind and professional. No job is too small or too big; fair pricing a plus. If you need a reliable auto repair service try Darrell's. Jimmy H.