Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

712 Reviews

98% Would Recommend
Latest Review about 10 hours ago

Reviews


GY
Gary Y.
Alexandria, LA
Ford Mustang
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/03/2018 Category: Service
Gary said his vehicle still has a few problems.
This review was collected via phone interview by Customer Research Inc.

WF
Whitley F.
Pineville, LA
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2018 Category: Service
Whitley said the staff diagnosed the problem correctly and fixed the issue completely, as promised.
This review was collected via phone interview by Customer Research Inc.

JW
Jared W.
Pineville, LA
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2018 Category: Service
Jared said the business had the best service he's ever had, and they did a great job.
This review was collected via phone interview by Customer Research Inc.

DV
Daniel V.
Louisiana
Kia Sedona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018 Category: Service
Daniel said Ricky always takes care of him, and his family quite well.
This review was collected via phone interview by Customer Research Inc.

CL
Clifford L.
Woodworth, LA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/12/2018 Category: Service
Clifford said the number for the coolant doesn't seem low enough to him, but he trusts this business.
This review was collected via phone interview by Customer Research Inc.

GW
Gladys W.
Alexandria, LA
Mazda Protege
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018 Category: Service
Glady's said her overall experience was fine. They do good work.
This review was collected via phone interview by Customer Research Inc.

MF
Mike F.
Lecompte, LA
Nissan Pathfinder
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/09/2018 Category: Service
Mike said he told the business what was wrong with his vehicle and they charged him anyway for the diagnostic.
This review was collected via phone interview by Customer Research Inc.

AD
Alvin D.
Alexandria, LA
Chrysler Concorde
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/05/2018 Category: Service
Alvin said this business was slow but he knows they were busy. He stated they did a good job, so far.
This review was collected via phone interview by Customer Research Inc.

VA
Vernon A.
Louisiana
Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/03/2018 Category: Service
Vernon said that the staff didn't have his vehicle done on time.
This review was collected via phone interview by Customer Research Inc.

CP
Courtney P.
Louisiana
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2018 Category: Service
Courtney said the service was exceptional.
This review was collected via phone interview by Customer Research Inc.

TS
Tonia S.
Deville, LA
Cadillac CTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2018 Category: Service
Tonia said she has been doing business with them for 30 years. They have great service and good people. She will continue to recommend them.
This review was collected via phone interview by Customer Research Inc.

MN
MALCOLM N.
Woodworth, LA
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2018
Truck
Convience. They do a good job. Great service.

VP
VALENTINA P.
Pineville, LA
Mercury Villager
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/23/2018
Charge problem
Mercury villager....Darrels call by phone say repair price $450 , but when we come in for picked up....price jump up to $638 ??why ?
Victor ,Valentina Petcherkin
Darrell F. from Darrell's Auto Service responded on 02/26/2018

The vehicle was diagnosed as needing a wiring harness repair at two of the injectors and this was the price given.  While doing the repair two injectors were found to need replacing.  One of these was done under warranty and there was no charge for it.  The other was a new issue and had to be addressed for the vehicle to run.  The vechicle was already taken apart for the repair and the work was done without charging any additional labor.  Due to a miscommunication issue a phone call was not made to notify the customer.  The price of the injector is what made the price higher.  If the technician had put it all back together without putting the new injector the vehicle would not have run correctly.  We do apologize for the communicaiton error.


TT
Theo T.
Pitkin, LA
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2018 Category: Service
Theo said this business was slow to get his vehicle back.
This review was collected via phone interview by Customer Research Inc.

LC
Lou C.
Forest Hill, LA
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2018 Category: Service
Lou said she was satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

EC
Eugene C.
Lecompte, LA
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2018 Category: Service
Spoke with Ethel. She said since the service from the business, her radio and other things on her vehicle do not work.
This review was collected via phone interview by Customer Research Inc.

V
Valued Customer
Pineville, LA
Ford
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2018
Cintas
they are awesomme

TS
Troy S.
Forest Hill, LA
Cadillac DTS
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/06/2018 Category: Service
Troy said he took his vehicle in for an overheating problem. They gave it back with a gallon and a half low on fluid, and without the reservoir cap on. He will never go back.
This review was collected via phone interview by Customer Research Inc.

DA
Donovan A.
Louisiana
Cadillac Seville
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/06/2018 Category: Service
Donovan said the staff took a while to get his vehicle in for service. They were unsuccessful in fixing his vehicle's issues. However, he would still recommend them for service.
This review was collected via phone interview by Customer Research Inc.

EL
Edgar L.
Alexandria, LA
Chevrolet Forward Control
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2018 Category: Service
Edgar said the facility diagnosed his vehicle when other businesses couldn't. They have the right tools for his vehicle.
This review was collected via phone interview by Customer Research Inc.