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Darrell's Firestone

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(627 Reviews)
89
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.2/5Overall Rating 1.2/5Overall Rating 1.2/5Overall Rating 1.2/5Overall Rating 1.2/5
4
Total ReScores
4.0
ReScore Average
89
Net Promoter Score ®

Business Details

About

We are a family owned and operated repair shop.We do all makes and models of vehicles.We repair anything from your brakes ,steering ,shocks and struts,check engine lights,tires,alignments,and much more. We are a family owned and operated repair shop.We do all makes and models of vehicles.We repair anything from your brakes ,steering ,shocks and struts,check engine lights,tires,alignments,and much more.

Categories
Auto Repair, Tire Sales and Repair, Towing Service
Contact
(248) 477-9090

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (US & Canada)
23534 Farmington Road Farmington, MI 48336-3106
Darrell's Firestone's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(627 Reviews)

MD
gravatar
MIKE D.
Farmington Hills, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/13/2016
verified customer Verified Customer
OIl change
I was in the other day because I could not get an appointment with my dealership. I have previously had oil changes with Darrell's Firestone had been pleased. This time they were totally unfriendly and not very receptive to me. I was a little startled and at this and almost turned around and left. The manager didn't even look up at me and he ordered this clerk to do this and that and was too involved with something on the computer to be even take a minute to be welcoming. I am afraid that was the last time I use Darrell's Firestone.
Not Recommended
Darrell a., Owner from Darrell's Firestone responded on 01/14/2016 06:48 AM

   I apologize that you didn't feel welcomed.I saw that our apprentice Paul took care of you .I was involved on some computer issues we were having that did have me quite annoyed. No excuse that I didn't give you some attention. We do pride ourselves on being very customer service oriented .
Thanks again for the business 
Darrell

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