My husband spoke with Tim at length this morning. Tim has committed to taking the car back and do whatever necessary to diagnose the problem including driving the car for extended periods of time. He is also working on getting us a loaner so we are not further inconvenienced.
Updating to 5 stars because of Tim’s commitment to getting this fixed ASAP. Will update again once work is completed.
Car not fixed - its a death trap!!
We brought our Sonata in for service on June 26th - the car was "hiccuping" on the highway - as if no gas was going to engine for a few seconds - and then it would work fine - until it happened again. Most recently the car hiccups and loses ALL power - shuts down - while driving 65MPH+ on the highway. Thankfully, we've been able to get to a shoulder without causing an accident or getting killed in the process. We let the car sit for a few mins, it starts back up and drives fine until the next time it happens. Told all of this to the service technician, said it happens just about every day / every other day - but there's no apparent trigger. I got a call from service stating they couldn't replicate the problem so come get the car. WHAAT?? I left a message for the service manager to call me. In the meantime I went online and found myriads of people with the same problem - with varying resolutions. Things like "break stopper pad" "wastegate actuator", "failing crank sensor" all showed up as possibilities. Service manager returned my call and said they would do additional diagnostics, and if need be have a serviceperson take the car out for an extended drive to correctly diagnose the problem. 2 hrs later I get a call that they updated some software and the car was fine. We picked the car up on Monday June 28th, drove it for 10 mins and it shut down again. CLEARLY the car isn't fixed! Called back 6/29 for another appointment and a loaner car - was told the service manager would call me back. CRICKETS! I've heard nothing. I usually love this dealership and haven't had many problems at all - but any dealership that says "the car is fine" knowing they did nothing to fix it, or even go to lengths to replicate the problem and tells a customer to come get the car - (aka deathtrap) shouldn't be in business. Damn Shame!