ReScore Reviews™ (30)
I HAVE MET WITH AISHA AND EXPLAINED THAT HER CURRENT CONCERN IS COMPLETELY SEPERATE FORM THE INITIAL PROLEM SHE WAS EXPERIENCING. WE ARE REPAIRING HER VEHICLE TODAY AND GIVING HER A RIDE TO WORK AT THIS TIME. CUSTOMER IS EXTREMELY PLEASANT AND I WILL REACH OUT TO HER AGAIN THIS AFTERNOON.
As to my last post where I gave them only three stars, management contacted me immediately and addressed all my issues and worked with their staff to make sure there are no repeats of my experience. Today was a great follow-up visit and all went smoothly.
I have spoken to Betty regarding her experience and agree that we were lacking in our attention to our guest. I have spoken with the Service Rep and have counseled him on proper handling of our guests. Betty was also having a concern with a rear bulb and I have ordered the part needed and set an appointment to repair it on 8-27-19.
Spoeke with Mr. Dorner on 3/27 in person. Explained to him the diagnostic process used on this visit to determine that the strut itself is faulty internally. We have ordered the new strut which is coming from either Dallas or Chicago. Provided Mr. Dorner with a loaner vehicle to use until his vehicle repair is completed and test driven by me.
Hello Mr. Carroll,
It was nice to speak to you today. Once again thank you for taking the time to complete our survey. We do appreciate your feedback and opinion.
As we discussed, please contact us after you get back from vacation and we can investigate your highway condition.
Enjoy your trip.
609.883.3500 ex 1040
Good afternoon Mr. Kraft,
It was nice to speak to you today.
Once again my apologies in the misunderstand with your filters. I pulled your file and I see the notes. The cabin filter was recamended due to time and mileage. The engine filter was recamended because it was dirty.
As we discussed, Hyundai will be sending out a second survey. Please keep an eye out for it.
We will see you next Tuesday to install the window motor for you.
Have a GREAT day.
Hello Mrs. Ortutay,
It was nice to speak to you today. Once again please accept my apoloigies for the events from monday.
We have reviewed all the details of your visit as a team. I am confident this issue will not surface again.
As we discussed your next oil service will be on us to give you a chance we are on point and this was a remote issue.
Please reach out to me directly if you ever need my assistance or attention.
Good morning Mr. Pomeranz,
It was nice to speak to you earlier and we will be ready for you tomorrow morning to have the tire installed.
Once again thank you for bring this delay to my attention. We can not fix or repairs our procedures if we don't know we have a problem.
I am now working with my parts manager to improve our "special order parts process" to be able to stay on top of arrival times and customer notifications.
As we discussed Hyundai will be sending you a second survey as a standard operation procedure. This is done on any survey rated with 3 stars or less.
If you ever need my attention or assistance, please reach out to me directly.
I hope to see you tomorrow.
Have a great day.
609-883-3500 ex 1040
Good morning Ms. Capstack,
Once again my apology for the inconvenience in the needed return visit. I understand your time is priceless.
We will be expecting you this afternoon and we will have a no charge service rental waiting for you. I wil be leaving the dealership by 5:00pm today so I may not see you this afternoon. My staff is aware of your situation and is up to speed on our plans. I will update you tomorrow afternoon after he diagnose it.
The special ordered fuel level sensor has arrived and we will install it on this visit. We will be investigating this poor running condition again and we will get this resolved.
As we discussed Hyundai will be sending you a second survey as a standard operating procedure. You can be assured we will resolve these issues.
609-883-3500 ex 1040
Thank you for taking the time to speak to us about your visit. That is not typical of our service department and we apologize. We appreciate your business and we hope to see you again.
We understand your frustration. We look forward to a speedy resolution.
Thank you for your patience and the opportunity to rectify the issue. We appreciate your business and we look forward to seeing you next time.
Thank you for taking the time to speak with us about your concern. We appreciate the opportunity to rectify the issue and use your feedback to improve the service experience for all of our customers. Thank you again.
Thank you for taking the time to speak(email) to me about your concern. We appreciate your feedback as it helps us improve the service experience for all of our customers. We look forward to resolving your issue. Thank you again.
Thank you again for your time and the opportunity to address your concern. We appreciate your business and are looking forward to your next visit.
Thank you for taking the time to speak with us about your concern. We appreciate your business and we look forward to seeing you next time.
We are happy to have you as a customer. Thank you for choosing Davis Hyundai.
I appologize for the less than excellent visit. We would like to address your concern further. Please contact the service department 609-699-4189
We apologize for the less than excellent service. Some major repairs like suspension and electrical repairs are not foreseeable and cannot be prevented. And while we do not enjoy giving someone a large estimate for a car the have maintained very well sometimes we cannot control that. We are here to inform you as to what the vehicle needs. If you would like to discuss this further please contact the service department.
We would still like to make the situation better for you. Please visit the service department at you next convenience.
I apologize again for the condition of the vehicle when you got it back. I appreciate you taking a few minutes on the phone with me so that we can resolve the issue. Thank you again for your feedback as it will help me improve our service process.
We are glad that you enjoyed your visit with us. We appreciate your business and look forward to seeing you for your next service visit.
customer upset with sales department and sales manager. upset about the miles on car when sold new (294). Spoke to sales and sales manager when in on this visit and continued to complain when returned to serve department about how he felt he was treated by sales.