Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61
4.6

( 2495 Reviews )

ReScore Reviews™ (37)

ReScore
Overall Rating 3.9459459/5Overall Rating 3.9459459/5Overall Rating 3.9459459/5rating 3.9459459rating 3.9459459
Original
Overall Rating 2.27027/5Overall Rating 2.27027/5rating 2.27027rating 2.27027rating 2.27027
92% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


Verified Customer
Fenton, MO
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
New car
Very positive experience.
ERIC H. from Dean Team Hyundai responded on 11/14/2019

Thank you so much for taking the time to fill out the survey...we appreciate the positive review and look forward to seeing you in the future for any of your service needs.  Have a great week!!

Best regards, 

Eric Harrelson
Dean Team Hyundai 
Service Manager


PW
Patricia W.
Saint Louis, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Satisfied customer
Purchased 2 years ago and no complaints. I receive all my service from here as well. Never leave feeling taken advantage of. Always polite professional service.
ERIC H. from Dean Team Hyundai responded on 11/14/2019

Thank you so much for taking the time to fill out the survey...we appreciate the positive review and look forward to seeing you in the future for any of your service needs.  Have a great week!!

Best regards, 

Eric Harrelson
Dean Team Hyundai 
Service Manager


RR
Richard R.
St. Louis, MO
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Great service
Reliable, courteous service
ERIC H. from Dean Team Hyundai responded on 11/11/2019

Thank you so much for taking the time to fill out the survey...we appreciate the positive review and look forward to seeing you in the future for any of your service needs.  Have a great week!!

Best regards, 

Eric Harrelson
Dean Team Hyundai 
Service Manager


AJ
Artan J.
Fenton, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Always great service
Gave me a car till they fixed mine, it was fixed faster than I thought.
ERIC H. from Dean Team Hyundai responded on 11/05/2019

Thank you so much for taking the time to fill out the survey...we appreciate the positive review and look forward to seeing you in the future for any of your service needs.  Have a great day!!

Best regards, 

Eric Harrelson
Dean Team Hyundai 
Service Manager


KA
Kevin A.
Ballwin, MO
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
got in got out.
Did a great job, got me in and out fast.
ERIC H. from Dean Team Hyundai responded on 11/04/2019

Thank you so much for taking the time to fill out the survey...we appreciate the positive review and look forward to seeing you in the future for any of your service needs.  Have a great day!!

Best regards, 

Eric Harrelson
Dean Team Hyundai 
Service Manager


CC
Cynthia C.
Ballwin, MO
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
.
.
ERIC H. from Dean Team Hyundai responded on 10/30/2019

Thank you so much for taking the time to fill out the survey...we appreciate the positive review and look forward to seeing you in the future for any of your service needs. Have a great week!!

Best regards,

Eric Harrelson
Dean Team Hyundai
Service Manager


LP
Leonard P.
St. Louis, MO
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Dean Team
The Service representative we really friendly and very helpful. I felt he went out of his way to address my issues.
ERIC H. from Dean Team Hyundai responded on 10/30/2019

Thank you so much for taking the time to fill out the survey...we appreciate the positive review and look forward to seeing you in the future for any of your service needs. Have a great week!!

Best regards,

Eric Harrelson
Dean Team Hyundai
Service Manager


DB
Dan B.
Eureka, MO
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2019
Used Car Experience
Bought a $6,000 used car on Saturday and the experience was great and Tommy was very much the professional in helping us even though a small sale. Very happy and will go back when interested in a car for ourselves.
ERIC H. from Dean Team Hyundai responded on 10/27/2019

Thank you so much for taking the time to fill out the survey...we appreciate the positive review and look forward to seeing you in the future for any of your service needs. Have a great week!!

Best regards,

Eric Harrelson
Dean Team Hyundai
Service Manager


NT
Nancy T.
O Fallon, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Awesome service!
I have never had a single issue with the service department. they are always extremely friendly and quick to get the job done!
ERIC H. from Dean Team Hyundai responded on 10/22/2019

Thank you so much for taking the time to fill out the survey...we appreciate the positive review and look forward to seeing you in the future for any of your service needs. Have a great day!!

Best regards,

Eric Harrelson
Dean Team Hyundai
Service Manager


Verified Customer
Ballwin, MO
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/21/2019 Category: Service
Facility size
You need a larger dealership. Parking is terrible, service rep did not return my call when I left a message
ERIC H. from Dean Team Hyundai responded on 10/21/2019

Sir, 

   I am sorry to hear about your experience.  We ALL agree that we could use a bigger dealership and better parking, unfortunetely, some things are beyond our control and we have to try to overcome with better customer service.  I do apologize that we failed in that faction as well.  Thank you for your honest feedback...I will discuss it with the advisors.

All my best, 

Eric Harrelson
Dean Team Hyundai 
Service Manager


TC
Tom C.
Chesterfield, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Great service
Great service team
Prompt and courteous
Definitely going back
Would buy my next Hyundai from here
ERIC H. from Dean Team Hyundai responded on 10/21/2019

Thank you so much for taking the time to fill out the survey...we appreciate the positive review and look forward to seeing you in the future for any of your service needs. Have a great day!!

Best regards,

Eric Harrelson
Dean Team Hyundai
Service Manager


Verified Customer
Ellisville, MO
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Great staff
Staff was very helpful and accommodating
ERIC H. from Dean Team Hyundai responded on 10/21/2019

Thank you so much for taking the time to fill out the survey...we appreciate the positive review and look forward to seeing you in the future for any of your service needs. Have a great day!!

Best regards,

Eric Harrelson
Dean Team Hyundai
Service Manager


BP
Bradley P.
Ballwin, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2019 Category: Service
Great service!
Fast and friendly service.
ERIC H. from Dean Team Hyundai responded on 10/21/2019

Thank you so much for taking the time to fill out the survey...we appreciate the positive review and look forward to seeing you in the future for any of your service needs. Have a great day!!

Best regards,

Eric Harrelson
Dean Team Hyundai
Service Manager


DS
Daniel S.
Chesterfield, MO
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2019 Category: Service
Great
Just fine
ERIC H. from Dean Team Hyundai responded on 10/21/2019

Thank you so much for taking the time to fill out the survey...we appreciate the positive review and look forward to seeing you in the future for any of your service needs. Have a great day!!

Best regards,

Eric Harrelson
Dean Team Hyundai
Service Manager


JN
John N.
Saint Charles, MO
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2019 Category: Service
Service
Excellent service as always!
ERIC H. from Dean Team Hyundai responded on 10/16/2019

Thank you so much for taking the time to fill out the survey...we appreciate the positive review and look forward to seeing you in the future for any of your service needs. Have a great day!!

Best regards,

Eric Harrelson
Dean Team Hyundai
Service Manager


G&
Gr &.
Ballwin, MO
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2019 Category: Service
service
service
ERIC H. from Dean Team Hyundai responded on 10/16/2019

Thank you so much for taking the time to fill out the survey...we appreciate the positive review and look forward to seeing you in the future for any of your service needs. Have a great day!!

Best regards,

Eric Harrelson
Dean Team Hyundai
Service Manager


DL
Diane L.
Saint Louis, MO
2014 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/14/2019 Category: Service
Quality care
I had to wait quite a while, but I know they are being very thorough. I’m always confident is the great quality of service these guys give. Thank you Hyundai WC!
ERIC H. from Dean Team Hyundai responded on 10/14/2019

Thank you so much for taking the time to fill out the survey...we appreciate the positive review and look forward to seeing you in the future for any of your service needs. Have a great day!!

Best regards,

Eric Harrelson
Dean Team Hyundai
Service Manager


KA
Kevin A.
Ballwin, MO
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2019 Category: Service
Oil change express
Got in and out fast.
ERIC H. from Dean Team Hyundai responded on 10/14/2019

Thank you so much for taking the time to fill out the survey...we appreciate the positive review and look forward to seeing you in the future for any of your service needs. Have a great day!!

Best regards,

Eric Harrelson
Dean Team Hyundai
Service Manager


AN
Ansel N.
Bowling Green, MO
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019 Category: Service
Top notch
Personnel friendly, professional and treat me well. Thank you
ERIC H. from Dean Team Hyundai responded on 10/11/2019

Thank you so much for taking the time to fill out the survey...we appreciate the positive review and look forward to seeing you in the future for any of your service needs. Have a great day!!

Best regards,

Eric Harrelson
Dean Team Hyundai
Service Manager


MR
Marilyn R.
Ballwin, MO
2019 Hyundai Santa Fe Xl
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2019 Category: Service
good service
Friendly and good service
ERIC H. from Dean Team Hyundai responded on 10/11/2019

Thank you so much for taking the time to fill out the survey...we appreciate the positive review and look forward to seeing you in the future for any of your service needs. Have a great day!!

Best regards,

Eric Harrelson
Dean Team Hyundai
Service Manager