Reviews
Verified Customer
Saint Clair, MO
2017 Hyundai Santa Fe S
Verified Customer
Great service reps
The gentleman who worked with me getting my car checked in & services was very nice & personable. Enjoyed chatting with him.
Recommended
THOMAS D G. from Dean Team Hyundai responded on 11/13/2018
Thank you for the review.
JK
Jack K.
St. Louis, MO
2009 Hyundai Santa Fe
Verified Customer
From check in to check out....they communicate with you
Good communication and service!
Recommended
THOMAS D G. from Dean Team Hyundai responded on 11/13/2018
Thank you for the review.
MM
Mark M.
Byrnes Mill, MO
2009 Hyundai Tucson
Verified Customer
Dean Team Service Manager
I just wanted to thank Tom Gould at Dean Team for going above and beyond to help me with my vehicle. Tom followed up and was able to talk to Hyundai Corporate about my transmission repair. It's people like Tom who makes it a pleasure to do business with you. Please compliment Tom Gould
on the EXCELLENT customer service he provides.
Thanks again
on the EXCELLENT customer service he provides.
Thanks again
Recommended
THOMAS D G. from Dean Team Hyundai responded on 11/12/2018
Thank you for the review.
BN
Barbara N.
St. Louis, MO
2015 Hyundai Azera
Verified Customer
Took care of my concerns with our Azera
Analyzed a bad battery —I suspected loose hose, leaking something. Your service department was able to fit me in in an hour.
Grateful for their diligence to solve a weak battery!
Grateful for their diligence to solve a weak battery!
Recommended
THOMAS D G. from Dean Team Hyundai responded on 11/12/2018
Thank you for the review.
CR
Charles R.
Lake Saint Louis, MO
2017 Hyundai Sonata
Verified Customer
Third Sonata Owner
None at this time
Recommended
THOMAS D G. from Dean Team Hyundai responded on 11/12/2018
Thank you for the review.
MG
Margaret G.
Ellisville, MO
2017 Hyundai Tucson
Verified Customer
Prompt work
Never have any problems with work done
Recommended
THOMAS D G. from Dean Team Hyundai responded on 11/12/2018
Thank you for the review.
RP
Ron P.
Manchester, MO
2015 Hyundai Genesis
Verified Customer
Wiring Repair
This was a difficult problem to diagnose. It was extremely frustrating for me as I thought the brake lamp light in the rear had gone bad and therefore bought a new one (real expensive). I was able to return it, but it still cost about $100. for a re-stocking fee. Once I figured out it was one bad wire, I expected it to be covered under my warranty. I am very grateful to the Dean Team that they repaired it under my warranty. They did an excellent job in verifying the problem and fixing it the same day. The entire team at the dealership were very courteous and helpful.
Recommended
THOMAS D G. from Dean Team Hyundai responded on 11/08/2018
Thank you for the review.
Verified Customer
Fenton, MO
2017 Hyundai Tucson
Verified Customer
Fast Service
Quick turnaround when I informed them I had a meeting I needed to make.
Recommended
THOMAS D G. from Dean Team Hyundai responded on 11/08/2018
Thank you for the review.
TL
Tim L.
Ballwin, MO
2017 Hyundai Santa Fe
Verified Customer
Fast and friendly
The Service Dept at Dean Team Hyundai is great! Super friendly and crazy fast!
Recommended
THOMAS D G. from Dean Team Hyundai responded on 11/07/2018
Thank you for the review.
Verified Customer
Hillsboro, MO
2013 Hyundai Veloster
Verified Customer
oil change
good
Recommended
THOMAS D G. from Dean Team Hyundai responded on 11/05/2018
Thank you for the review.
RS
Robert S.
Saint Louis, MO
2018 Hyundai Sonata
Verified Customer
car in for oil change and tire rotation
service was excellent
Recommended
THOMAS D G. from Dean Team Hyundai responded on 11/05/2018
Thank you for the review.
TP
Thomas P.
Wildwood, MO
2015 Hyundai Genesis
Verified Customer
Oil Change
Everything was perfect.
Recommended
THOMAS D G. from Dean Team Hyundai responded on 11/05/2018
Thank you for the review.
MS
Michael S.
Chesterfield, MO
2011 Hyundai Sonata
Verified Customer
Took care of the customer
Thanks for diagnosing and fixing the problem in a timely manner.
Recommended
THOMAS D G. from Dean Team Hyundai responded on 11/05/2018
Thank you for the review.
KK
Kathleen K.
St. Louis, MO
2017 Hyundai Tucson
Verified Customer
Great service
Great service for the car but even better care for the customer
Recommended
THOMAS D G. from Dean Team Hyundai responded on 11/05/2018
Thank you for the review.
JB
James B.
Bloomsdale, MO
2012 Hyundai Elantra
Verified Customer
Service dept
Didn't try to hit and miss in their diagnosing of my vehicle's problems.
Recommended
THOMAS D G. from Dean Team Hyundai responded on 11/05/2018
Thank you for the review.
WD
William D.
Freeburg, MO
2018 Hyundai Santa Fe
Verified Customer
Friendly
Very helpful
Recommended
THOMAS D G. from Dean Team Hyundai responded on 11/05/2018
Thank you for the review.
MK
Marshall K.
MO
2017 Hyundai Santa Fe
Verified Customer
Great job!
I was previously going to the dealer where I purchased my Hyundai but they changed ownership from Dave Mungenast Hyundai to Napleton Hyundai. The worst service possible at Napleton which seriously had me reconsider the product I was driving. Dean Team did an awesome job and they know what providing exceptional customer service is.
Recommended
THOMAS D G. from Dean Team Hyundai responded on 11/01/2018
Thank you for the review.
TB
Thomas B.
Manchester, MO
2015 Hyundai Sonata
Verified Customer
ReScore Review™
Problem Solved
Part of our problem was that the the starter failure was intermittent, and hard to recreate. This time, it was able to be recreated and hopefully, this will correct it.
Recommended
Original Review
3rd time for the same repair
Everyone is courteous, but it’s a hassle when the problem isn’t fixed.
THOMAS D G. from Dean Team Hyundai responded on 11/01/2018
Thanks for the review. We try to fix every problem on the first try but unfortunately when it is an intermittent problem and when we cannot duplicate it there is no way for us to fix it. We try very hard to make the problems happen but sometimes they do not and at that point there is nothing we can do. I promise we will continue to try to fix the issue but we need to have it happen while it is here and I know it is a hassle to have to keep bringing the vehicle in but until we can make it happen there is nothing that we can do.
RS
Roland S.
Manchester, MO
2017 Hyundai Santa Fe
Verified Customer
Friendly and informative staff
A little confusion on the maintenance.
Recommended
THOMAS D G. from Dean Team Hyundai responded on 11/01/2018
Thank you for the review.
JL
Joe L.
Ellisville, MO
2013 Hyundai Santa Fe S
Verified Customer
Most recent service visit
Simply needed a brake light replaced - completed quickly and effectively - Thank You!
Recommended
THOMAS D G. from Dean Team Hyundai responded on 10/31/2018
Thank you for the review.