After I brought my car in for a repair I expressed some frustration regarding a sensor that was broken during the job, and a few days later the owner called me to follow up. After speaking with the owner, I brought the car in, and the broken sensor was repaired. I was glad that they were able to make good on their promise to me, and would be willing to bring my car back in the future.
I brought my car in because a friend referred me, and I had a good experience with these guys in the past. My car was idling really rough and stalling out, and threw a check engine code the week before. I explained to a tech in great detail what was going on when I dropped my car off, and apparently they didn't listen. They changed the intake manifold when the car was throwing an internal air control code, and broke a knock sensor in the process. They did this job without calling me to discuss diagnostics, because I honestly would have told them that the intake manifold was NOT the problem. My car has $200,000 miles on it, so of course the intake manifold may be faulty, but that was not the cause of the problem. They then lied to me about breaking the knock sensor while doing the job, and said that it was "barely hanging on by a thread." I was told to come back in a week to have the knock sensor replaced, which I feel is way too long to be driving my car like this. So, I paid $400 to have a problem fixed, which still isn't fixed, and my car now has more problems than before, because my check engine light is on. If they fix the knock sensor as planned free of cost, this review will be better, but I am honestly so disappointed. I plan to bring it somewhere else to have the actual problem fixed, because my car is running so poorly. What a waste of my time and money. Not to mention that it is stressful driving around a car that runs like this. I think they figured I was a girl, so I have no clue what I am talking about, and they could pull one over on me. I feel like I am easy prey when bringing my car to a mechanic, especially because it is older and has a lot of miles on it. I talked to a friend who is a mechanic, and he is enraged for me. I wish I would have known. I'll give them a chance to do right by me and see what happens. If they can make good on their word, this review will be better. Sigh.