I could not get my car into the place I normally take it for repairs, so I searched online and found Delaware automotive service. I looked over some of the reviews and decided to give them a call. They were able to get me in pretty quickly to give me a quote. I did check a couple other places and DAC were the cheapest, so I set up an appointment for the repair. I took my car in and they told me it would be about an hour. About a half an hour later they called me up and told me that they had good news and bad news. The bad news was that they've been sent the wrong part. So they could not do the repair. The good news was the part they needed was a lot cheaper! They told me that if they got the part in that day we could still do it but I chose to wait a couple days because I didn't want them to have to stay over just to fix my car. I love that they were willing to do so and also that they were honest about the price of the car part. I already had my estimate so they could have still charged me that amount. I will definitely bring my car back for any future repairs!
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer