Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

588 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


CK
Connor K.
New York
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Connor said the business was really helpful when his vehicle broke down. They helped with a rental and were very considerate.
This review was collected via phone interview by Customer Research Inc.

MS
Mike S.
Ellicottville, NY
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Mike said the staff was very honest with what was going on. He needed to have some more work done and they didn't charge him for the extra time.
This review was collected via phone interview by Customer Research Inc.

JE
Jaimee E.
Salamanca, NY
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Jaimee said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

TB
TOM B.
Salamanca, NY
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019
the employees
they are fast and do a great job

TP
TOM P.
Salamanca, NY
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019
service was good, and did not have to wait long for my car to be done
was happy with the service and got out in a short time good job

AJ
Avery J.
Salamanca, NY
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019 Category: Service
Avery said the business did a good job on the service they provided.
This review was collected via phone interview by Customer Research Inc.

SM
Shawn M.
New York
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Shawn said he loves it there and he is happy with their service.
This review was collected via phone interview by Customer Research Inc.

DJ
Dan J.
Salamanca, NY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Dan said the business does good fast service and the prices are good. He appreciates that.
This review was collected via phone interview by Customer Research Inc.

VB
Vito B.
New York
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/03/2019 Category: Service
Vito said he never had any problems there.
This review was collected via phone interview by Customer Research Inc.

RL
Roger L.
Salamanca, NY
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Roger said the people are friendly, prompt and everything went well. He appreciates everything the business does.
This review was collected via phone interview by Customer Research Inc.

WL
William L.
New York
Ford Police Interceptor
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2018 Category: Service
William said he has gone for years and they do good work.
This review was collected via phone interview by Customer Research Inc.

SW
SUE W.
Salamanca, NY
Chevrolet Impala Limited
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2018
Unscheduled problem
Bill is always willing to help. Problem came up managed to squeeze my car in and fixed it quick ly.

LM
Laura M.
Salamanca, NY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Laura said the customer service was great.
This review was collected via phone interview by Customer Research Inc.

MB
MARY B.
Cattaraugus, NY
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
Bill, always friendly, accommodating.
Urban auto is always friendly, always there when I am in trouble, and will take care of my problems anytime, right away. Shop is always clean and neat. Lounge is warm and comfortable. GREAT place to do business.

TP
TOM P.
Salamanca, NY
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
service was good, and did not have to wait long for my car to be done
they do a good job and check car over for any other problem to be fixed and let you know about it.

GE
GERIANNE E.
Salamanca, NY
Ford Windstar Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
Professionalism
The ability of Urban Auto to text their customers is new and welcomed. Nice clean facility all around.

LR
Lumi R.
New York
GMC Sierra 2500HD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2018 Category: Service
Lumi said that the place has exceptional service and he has no qualms about doing any of the work they recommend.
This review was collected via phone interview by Customer Research Inc.

TR
Tony R.
Salamanca, NY
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Tony said the new employee was really good.
This review was collected via phone interview by Customer Research Inc.

SA
Sarah A.
New York
Pontiac Vibe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Sarah said that the place has done all of their work for years and they wouldn't dream of going elsewhere.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
Friendly service and attention to the needs of my automobile.
The fellows are always polite and courteous and pay attention when you are telling them about any problems concerning your car. They also try to find a reasonable price for parts that need replacing. I trust them to do a good job on my car.