ReScore Reviews™ (1)
Dear Mr. G,
I looked over estimates personally. Headlight adjustment is the whole headlight assembly that needs replacing. The gears in your headlight assembly are broken and will not adjust. The gears are not sold separately. We cannot simply adjust them as we did with your right side headlight. The part alone is $470.52 and takes over an hour to replace.
Your window regulator Malisa priced because you mentioned it was making a noise. In this repair the whole door panel needs to be disassembled and windows aligned. We will only use BMW manufactured regultors, aftermarket regulators, in our experience, are not quality and will break again within a few months. This part is $290.00. If you would like a lessor quality part for $50 less we can do that but I cannot warranty the job. Our team has been told not to offer this less quality parts because George and I choose quality and value over thriftest price.
I do want to let you know a Valentine's special for loyal customers was sent to your inbox (check your spam folder) This is for 14% off recommended repairs. Check the promotion for details & restrictions. It is valid for a limited time only. If you would like to call and make the appointment mention FEB14 as promo code to schedule repairs in. Thank you for bring pricing to my attension. Our mission statement is as follows: Always do quality repairs at a fair and honest price with intergrity.
Sincerely, George, Jacki and Team Oasis
P.S. This question and response will be published on our surecritic review platform. This is why your response was a bit delayed.
Hi Mr. L.U.,
I welcome all viewpoints from my customers and yours is one of complete value to me and our team. I have reviewed your rating and your original complaint, invoice and estimate for your recommended repair. I have available to me, the time your car was clocked into our shop and clocked out. This time my technician put into it was one hour eighteen minute. My team explained the cost and time it will take to repair your vehicle, they trustingly made an appointment for you at no charge first visit. We use only OEM parts and our labor charge for specializing in the European automobiles is among the lowest in Las Vegas. I am not sure of charges on the island but this is what we built our value on here in Las Vegas. Thank you for your opinion.
Thank you for the feedback. Hope to see you soon but not to soon.
George, Jacki and Team Oasis
Thank you for your review. I am glad to here your experiences have remained consistantly positive. It is very important to George and I. Our staff is passionate about these German vehicle this is why we hand picked them to be part of our staff.
Drive safe, George, Jacki & Team Oasis
Ryan George and I both reviewed your check in statements, Technician notes and invoice. We talked with your vehicles technician. We found out the full synthetic oil change and seat renormalized with the Autologic issues were in fact completed and this is what the invoice charges were which came in $50 less than the original estimate. The wiper blade intermittent problem could not be duplicated and there was not a fault code stored in your vehicles computer systems. So we did not charge diagnostic or any fee associated with the wipers. The $109 was for the re-initializing of the seat. This takes one hour of diagnostic (with the computer hook-up to your vehicle and going through test plans) which I can see you may mistake it for doing both wipers and seat. This statement on the invoice is very unclear. It is difficult to address an issue we cannot reproduce and we have instructed our staff not to do guess work and replace parts and not to charge if nothing is fixed. This is our policies and is what happened with your car and the wiper blades. If your blades are inoperable at this time, please bring the car in and we will diagnose the problem at no diagnostic fee. You are a valued customer and we feel you are questioning our business integrity which after being here for 5 repairs you should not happen. But in reviewing the invoice we have had a revision of how the breakdown on the invoice to avoid this confuse ever again. Wiper and seat re-initiation should have shown as separate jobs to avoid this mistake in billing. Thank you for bring it to our attention. We have corrected this for the future.
As for Malisa not recognizing you, I am very confused by this statement. George and I both were in office when you picked up your vehicle. I feel Malisa was professional, courteous and friendly. She asked you about your honeymoon or trip you were taking and wished you a safe trip. (to Tahoe and Maui) We talked about where you were working and where you are currently working. In our eyes it was the perfect customer interaction. But I do see where the unclear invoice may cause some frustration. We always welcome customer’s viewpoints and would like to make this last visit up to you if you would allow that. George called the number on file first thing when we read the review, he left you two messages to resolve this discrepancy. I believe George spoke to you and we are waiting for your return visit.