DiBacco's Service Center

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

247 Reviews

99% Would Recommend
Latest Review 6 days ago
Review for DiBacco's Service Center
Kwame T. on 02/25/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Kwame said his vehicle performance is still bad. It is still doing the same thing and he was told that he will need new tires.
Vehicle: Infiniti I30
Category: Service
Service Date: 02/24/2014
Review Created: 02/25/2014
This review was collected via phone interview by Customer Research Inc.
Mauro D., Owner at DiBacco's Service Center responded on 03/03/2014

Hi Kwame,

Thank you for taking the time to give us a review.  It's unfortunate the car is still pulling to the left while driving,  we went to perform the alignment as asked for, but noticed one of the tires had belts shifted internally, this will create the wobbling and pulling you brought the car in for.  After calling you and discussing the options, ie tire replacement along with four wheel alignment, you opted for alignment only.  Your car was aligned and you were notified that it would still wobble and pull until at least two tires were replaced.  If after replacing tires you are still having a problem please bring your car back in and we will gladly recheck the alignment 'free of charge'.  

Thank you for your Patronage,
Mauro DiBacco