Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

2189 Reviews

ReScore Reviews™ (66)

ReScore
Overall Rating 4.7272714/5Overall Rating 4.7272714/5Overall Rating 4.7272714/5Overall Rating 4.7272714/5rating 4.7272714
Original
Overall Rating 2.12308/5Overall Rating 2.12308/5rating 2.12308rating 2.12308rating 2.12308
94% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


PR
Paul R.
Greenville, SC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Very friendly customer service
Might be a little pricey BUT the customer service is second to none.

Verified Customer
Laurens, SC
2013 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/19/2019 Category: Service
Overpriced
Tried charging twice for diagnostic. Wanted almost 700 dollars to put in a sensor that costs $19.91
JOSHUA C L. from Dick Smith Hyundai responded on 03/19/2019

thank you for taking the time to respond to our email survey. I would like the oppurtunity to speak with you about your concerns and the transmission repair that is needed on your vehicle. customer service is our top priority! Please feel free to call or email me anytime. 

Josh Looper 
Parts and Service Director 
864-284-7762
joshlooper@dicksmith.com


LS
Ludwig S.
Mauldin, SC
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
purchase 2 vehicle
Purchase 2 vehicle
BRITTNEY M V. from Dick Smith Hyundai responded on 03/19/2019

Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Brittney Valente
Customer Relations Manager
864-284-7778

MC
Mary C.
Easley, SC
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Prompt service!
Prompt service, easy to,get an appointment that suits my schedule. Politeness!
BRITTNEY M V. from Dick Smith Hyundai responded on 03/19/2019

Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Brittney Valente
Customer Relations Manager
864-284-7778

Verified Customer
Cross Hill, SC
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Polite employees on phone and in person
On time service at a clean and friendly service center
BRITTNEY M V. from Dick Smith Hyundai responded on 03/19/2019

Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Brittney Valente
Customer Relations Manager
864-284-7778

PC
Paul C.
Boiling Springs, SC
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Paul Convertino
Always courteous, helpful, and check the car through out and advise of any problems.
BRITTNEY M V. from Dick Smith Hyundai responded on 03/19/2019

Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Brittney Valente
Customer Relations Manager
864-284-7778

Verified Customer
Simpsonville, SC
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Simpsonville SC
Professional services
BRITTNEY M V. from Dick Smith Hyundai responded on 03/18/2019

Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Brittney Valente
Customer Relations Manager
864-284-7778

Verified Customer
Greenville, SC
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
Great Experience
They are very professional.
BRITTNEY M V. from Dick Smith Hyundai responded on 03/18/2019

Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Brittney Valente
Customer Relations Manager
864-284-7778

Verified Customer
Greenville, SC
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Great Service
Always treat me like a 5 star customer.
BRITTNEY M V. from Dick Smith Hyundai responded on 03/18/2019

Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Brittney Valente
Customer Relations Manager
864-284-7778

Verified Customer
Greer, SC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Saturday Service Is Great!
Our Service Representative was very friendly & knowledgeable! We were very happy with the service rep in the office as well as the service rep who worked on our car!
BRITTNEY M V. from Dick Smith Hyundai responded on 03/18/2019

Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Brittney Valente
Customer Relations Manager
864-284-7778

WF
William F.
Simpsonville, SC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
SERVICE
excellent service always
BRITTNEY M V. from Dick Smith Hyundai responded on 03/18/2019

Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Brittney Valente
Customer Relations Manager
864-284-7778

WH
William H.
Greenville, SC
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Service department is friendly and helpful.
The waiting room is comfortable, but a kcur coffee maker and some recent magazines would help...
BRITTNEY M V. from Dick Smith Hyundai responded on 03/18/2019

Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Brittney Valente
Customer Relations Manager
864-284-7778

AC
Auger C.
Greenville, SC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
On time and done right
I’ve been satisfied with the work, the timeliness and the friendly service advisers.
BRITTNEY M V. from Dick Smith Hyundai responded on 03/18/2019

Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Brittney Valente
Customer Relations Manager
864-284-7778

CW
Craig W.
Greenville, SC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Always prompt, professional and helpful.
repeat all above
BRITTNEY M V. from Dick Smith Hyundai responded on 03/15/2019

Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Brittney Valente
Customer Relations Manager
864-284-7778

TW
Trevor W.
Simpsonville, SC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Good service
Fast an on time
BRITTNEY M V. from Dick Smith Hyundai responded on 03/15/2019

Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Brittney Valente
Customer Relations Manager
864-284-7778

HT
Harvey T.
Easley, SC
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Good people
These people do a great job! Can't go wrong here.
BRITTNEY M V. from Dick Smith Hyundai responded on 03/15/2019

Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Brittney Valente
Customer Relations Manager
864-284-7778

BS
Blanca S.
Mauldin, SC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Excelente customer services
Always on time 👍🏼
BRITTNEY M V. from Dick Smith Hyundai responded on 03/14/2019

Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Brittney Valente
Customer Relations Manager
864-284-7778

ES
Edward S.
Greenville, SC
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Oil change
Very good
BRITTNEY M V. from Dick Smith Hyundai responded on 03/14/2019

Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Brittney Valente
Customer Relations Manager
864-284-7778

TB
Timothy B.
Seneca, SC
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Tim Bourret
good job in every area
BRITTNEY M V. from Dick Smith Hyundai responded on 03/14/2019

Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Brittney Valente
Customer Relations Manager
864-284-7778

DS
Debbie S.
Laurens, SC
2014 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/13/2019 Category: Service
Great service, customer service can be better
My car was fixed... but my cost from the intial quote was $120 more.
JOSHUA C L. from Dick Smith Hyundai responded on 03/14/2019

Thank you for taking the time to respond to our survey. I would like the opportunity to speak with you about the unsatisfactory service visit you recently had so that I may be able to resolve the issue and make future visits for you and other customers better. Please feel free to reach out to me by email or phone and again thank you for your business.

Josh Looper

Service and parts Director

(864) 284-7762

joshlooper@dicksmith.com