Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

249 Reviews

97% Would Recommend
Latest Review 3 days ago

Reviews


JH
Jason H.
Roanoke, TX
Mercedes-Benz S430
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2018 Category: Service
Spoke with Jessica. She said the service took longer than she expected.
This review was collected via phone interview by Customer Research Inc.

GB
Ghassan B.
Fort Worth, TX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Ghassan said they always help her out and fix her problem. She has talked with other mechanics and had problems, but has never had a problem with these guys.
This review was collected via phone interview by Customer Research Inc.

BS
Blake S.
Fort Worth, TX
HUMMER H1
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2018 Category: Service
Blake said the service was time consuming. It took longer than he had expected. The service the business provided was excellent.
This review was collected via phone interview by Customer Research Inc.

JR
Jarod R.
Fort Worth, TX
Ford Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2018 Category: Service
Jarod said the staff took a little longer than they should have with the diagnosis on the vehicle. Everything else was fine.
This review was collected via phone interview by Customer Research Inc.

JT
James T.
Dallas, TX
Ford Super Duty F-250 SRW
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
James said they do great work.
This review was collected via phone interview by Customer Research Inc.

JT
Joe T.
Texas
Ford Super Duty F-350 SRW
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service
Joe said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

TT
Troy T.
Fort Worth, TX
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/30/2018 Category: Service
Troy said the business was not able to correct his vehicle's issues. The business rarely has enough technicians to make sure the service gets done.
This review was collected via phone interview by Customer Research Inc.

BT
Brandon T.
Krum, TX
Ram 2500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Brandon said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

NL
Nyle L.
Haslet, TX
Ram 2500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Nyle said the customer service and work were good.
This review was collected via phone interview by Customer Research Inc.

JS
James S.
Fort Worth, TX
Ram Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
James said the staff members were accurate and thorough. They were nice to talk to.
This review was collected via phone interview by Customer Research Inc.

AC
Andrew C.
Fort Worth, TX
HUMMER H1
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2018 Category: Service
Andrew said that he recommends the business for service.
This review was collected via phone interview by Customer Research Inc.

MD
MATT D.
Fort Worth, TX
Ram 2500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018
Excellent, honest customer service
Personable staff and good, honest work. Definitely my go-to for diesel service from now on.

GG
Gustavo G.
Azle, TX
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Gomez said the staff at the business were friendly.
This review was collected via phone interview by Customer Research Inc.

JN
Jd N.
Addison, TX
Dodge Pickup
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/24/2018 Category: Service
JD said he's still having a problem with his transmission. He's not sure if it was the transmission or the person who installed it, but he now has to pay more money to get the vehicle working.
This review was collected via phone interview by Customer Research Inc.
Mark M. from Diesel Works responded on 04/26/2018

Thank you for taking time to put review. But the problems you are having has nothing to do with my tech work. you supplied your own transmission for a 4wd truck. when we opened box transmission was a 2wd tranny. we called you and ats. ATS told use to just swap tail shaft so you didn't have to ship it back. after installing ATS transmission and ATS copilot we could not get transmission to work correct. We had no over drive. We once again called ATSDiesel and asked them what is going on with this unit. They had us run a series of test to find out with copilot was bad. After removing copilot transmission would shift threw all gears and with it plugged in it would not. At this point it is out of our hands. We did what we were asked and much more buy doing all the diag with ATS over the phone.   We did try contacting you to see about problems you were having but voice mail is not set up. if you have any questions or need help solving problem with ATS transmission please give use a call.

Diesel Works Family

AM
Andy M.
Exton, PA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
On point shop
New into town fixed what I could , took 2 of my 4 trucks to them and they were on it with no delay no excuses , just that perfect "can do" attitude

PM
Perry M.
Arlington, TX
Chevrolet Silverado 2500HD
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Perry said they did a good job.
This review was collected via phone interview by Customer Research Inc.

BB
Bradley B.
Keller, TX
Ford Super Duty F-350 SRW
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
Bradley said the staff was professional and completed the vehicle in a timely manner.
This review was collected via phone interview by Customer Research Inc.

CP
Chris P.
Fort Worth, TX
Ram 2500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018 Category: Service
Chris said the staff is friendly and knowledgeable. The business is the only place he trusts to do work on his vehicle.
This review was collected via phone interview by Customer Research Inc.

YG
Yazmin G.
Fort Worth, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018
Awesome customer service
First time visiting the shop. The people at the workshop were very attentive and they explain everything that that was going to be done on my truck and made feel like they were know what they were doing . They actually had everything done in time . I would be definitely be coming here for future services .

MM
Mike M.
Fort Worth, TX
Ford Super Duty F-250 SRW
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018
Great staff!
Mark and his staff were very friendly and accommodating while I was there. They answered all questions I had.