business image

Discount Brake & Auto Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,195 Reviews)
91
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
2
Total ReScores
2.5
ReScore Average
91
Net Promoter Score ®

Business Details

About

We are family-owned and operated and have been serving the Conroe area since 1986. We specialize in Full Service Auto Repair including Diagnostics, Air Conditioning, Brakes, Suspension, and Wheel Alignment, Cooling systems, and Check Engine lights. We are family-owned and operated and have been serving the Conroe area since 1986. We specialize in Full Service Auto Repair including Diagnostics, Air Conditioning, Brakes, Suspension, and Wheel Alignment, Cooling systems, and Check Engine lights.

Categories
Auto Repair, Import Auto Repair, Car Maintenance
Contact
(936) 539-3040

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Central Time (US & Canada)
1808 N Frazier St Conroe, TX 77301-1368
Discount Brake & Auto Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,195 Reviews)

KC
Kevin C.
Texas
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/10/2015
verified customer Verified Customer
Category: Service
Kevin said that nothing has been done to resolve his initial dissatisfaction because he never took his vehicle back. They told him they could not fix it.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/23/2015
Category: Service
Kevin said he dropped his vehicle off at 9:00 am before he went to work and he had asked them to call him. He never got a call so he went there and the leak that he told them to look into was not fixed. They told him they did not want to mess with it. The leak is worse than when he brought it in so they did something to it. He paid for a front end alignment and his vehicle is still pulling to the side. He would not recommend them to others because of the reasons mentioned.
Not Recommended
Chris C. from Discount Brake & Auto Repair responded on 03/02/2015 09:00 AM

My name is Chris Cochran, I am the owner of Discount Brake & Auto Repair.  When I saw your review, I reached out to call you but the number we have listed was answered by someone else.  We must have written it down wrong.  That would explain why you never received a phone call.  If my  memory is correct your vehicle has been lowered both front and rear.  Your alignment has a 6 month warranty, if it is still pulling by all by all means please bring it back and let us re-check it.  We have never been given a chance to make this right.  As far as the exhaust leak, the tech who looked at your car said it was missing bolts.  We offered to fix it but you declined the repair.  We didn't touch your exhaust except for inspection.  When bolts are missing, exhaust leaks get worse the longer you drive it without being properly tight.  We would like an opportunity to re-check your alignment.  We stand by all of our work and would like an opportunity to verify that our work right.  Since I do not have your correct phone number, please give me a call at 936-539-3040 so we can reschedule a time to check the alignment.  If you decide that you want us to fix your exhaust leak, we can do that as well.  Thank you, Chris Cochran 

Service Coupons and Posts
👍👍👍Thanks @Conroe for the great service! Quick, friendly and helpful. #Conroe #CustomerService #HappyCustomer
Learn More
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.