I am writing this review because of how the story ends. The car I am referencing is our 5th Hyundai. We have been loyal customers, in fact my son's first car was a Hyundai Genesis. We have always had impeccable service before this particular isssue so I was quite taken aback when it happened and still am. We bought my son's second Genesis new. It was our fifth Hyundai from this dealership. So we obviously liked the cars and had been satisfied with the service. the car had 146 miles on it. Six months later my son brought it in with squeaky brakes. The brakes at that service were noted OK. The next service was six months later and the brakes showed a slight amount of wear. Four months later at 14,000 miles they advised ordering new brake pads and rotors ($1,700.00). I found this to be puzzling. Afterwards I placed many, many calls and many, many emails to the dealership and still could not receive a satisfactory explanation. I was told, however, that my son was driving the brakes "hard" and this was a "high performance" vehicle. My son does not drive the brakes hard and I would think if he did we would have had to replace the brakes on his first Genesis as it too would have fallen into the class of a high performance vehicle as well. This seemed wrong on so many levels but what stood out the most to me was the lack of long time customer appreciation. Ironically I was considering trading my Santa Fe in for Kona. Upon my second call to Hyundai North America, I filed a complaint only after failure to get an explanation except for customer blame. And the brakes were still also very noisy. Hyundai decided, after learning that the service manager offered me $100.00, to reimburse me half of the cost of the brake job. I found this to be fair but the brakes were still very noisy. When my son took his car in again, they told him that the car was safe but in order to stop the noise he would have to replace the rear brakes this time. I found this to be unbelievable and quite frankly absurd. Seeking a second opinion from a trusted source proved to be quite beneficial. This individual listened, thought about the problem and decided to put it up on his rack, He then found one of brake parts still had the rabbit ears and concluded that they were rubbing, hence causing the noise. Right he was because he removed them and the noise ceased. Problem solved, so simply. Very different from the Hyundai stance where faulty parts become the customer's fault. Of course nothing is perfect in this world, parts included, but the lack of customer consideration was appalling.