Don Franklin Lexington Hyundai

Thank you for your feedback. I apologizes no one has gotten back to you yet about the part that was ordered for your Veloster. I will look into this and contact you with an update.
Have a good day!

Thank you for taking the time to complete your survey. We do appreciate your feedback. We are working on making your arrival to our service department a quick and easy process, and I'm sorry there was a lack of communication when you arrived. We are taking steps to insure this doesn't happen again. Thank you and have a great weekend!

Thank you for your feedback. It's unfortunate there were issues during your service visit with us. I will be looking into this issue and speaking to who was involved that day. Thank you for bringing this to our attention.
Take care!

Thank you so much for your great feedback on your service experience with us! We do appreciate your business, and we hope to see you again!
Have a great day!

Thank you for your feedback! I have spoken to the Tech that worked on your vehicle and I will be contacting you shortly to get this issue resolved for you.

Thank you for your great review! It's unfortunate you had to make a second trip back but we are glad we could get your Elantra taken care of. We would love your next visit with us to be a 5 star one. Please contact me directly with any suggestions to achieve this for you.
Have a wonderful weekend!

Thank you for your feedback! I apologize that your loaner vehicle that we provided for you wasn't cleaned properly before it was given to you. This is not how we do business and we dropped the ball on this. Thank you for bringing this to my attention so we can make sure this doesn't happen again. I will be contacting you to make this right. We want your next visit with us to be 5 stars, and we do hope you give us the opportunity in the future to do that for you.
Take care!

I hate to hear about the issue with your vehicle. You may try and contact Hyundai consumer affairs, they may be able to get some assistance for your expense. Let me know if I can help or if they have any questions for me.
The number is 800-633-5151
Thank you

Thank you for your feedback! We would love to make your next service visit with us 5 stars. Please feel free to contact me with any suggestions on how we can achieve this for you in the future.
Take care!

Thank you for your rating! We do try to get your service done as quickly as possible. When our customers come in with a flat tire, we always try to patch the tire first before having you pay for a new tire. This does take a little longer, but if the patch is successful, it saves you money in the long run. We thank you for your business.
Take care!

Thank you for your feedback! we strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Please let us know what we can do to make your next visit with us a 5 star visit. You can always contact me directly with any suggestions you may have.
Take care!

Thank you! We really appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Have a great day!

Thank you for your feedback. We are currently working on some processes to improve our communications. We hope to have it resolved soon, and your next visit, you will notice an improvement.
Thank you for your business, and have a great day!

Thank you for your feedback! We are glad we could get your service done quickly for you. We are currently working on improvements within our Auto Mall, and hopefully soon they will be completed to make your stay more enjoyable in our waiting area.
We appreciate your business!
Have a great weekend!

Thank you for your feedback. Unfortunately, we face the same problem as many other brick and mortar businesses. We do have many more expenses than online businesses do, which contributes to the pricing. The prices we use are those published by Hyundai corporation, for retail sales.
We also only sell genuine Hyundai parts, backed by us as well as Hyundai. Whereas many online sights sell "grey market" parts, that are packaged as Hyundai genuine parts, but are actually aftermarket, packaged and labeled as factory parts. Hyundai has been fighting this for quite sometime.
We value your business, and appreciate your feedback. We hope to continue to provide you with quality customer service at a fair price, in the future.
Thank you and have a great day!

Thank you for the feedback. We would love to hear what we can do better, to make your next visit a 5 star one. Please feel free to contact us with any comments or suggestions.
Thank you

Thank you for taking the time to leave us your feedback on your recent visit with us. I apologize we couldn't get you scheduled sooner than you were, we have had a large increase in appointments being scheduled these last few weeks. I have addressed the issue with how your call was handled with my staff so this will not be repeated in the future. We truly value your business, and look forward to making your next visit with us a 5 star one!
Have a great weekend!

Thank you for your feedback. We are still in the process on working on improving all aspects of our facilities through out the Auto Mall. We do hope you continue to be a part of the Don Franklin Family to experience those changes in the future.
Take care!

hank you for your great review of our service department! We are glad you are a part of our Don Franklin family, and we look forward to your next visit with us.
Have a great weekend!

Thank you for your feedback. I do apologize for the wait time. Last week was a bit overloaded. We experienced about a 25% increase in our work load, which did result in some longer than usual wait times. We have added some additional staff to our oil change team, and hope this will alleviate the issue.
We truly appreciate your business, and look forward to your next visit.