Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

2447 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 4.5333333/5Overall Rating 4.5333333/5Overall Rating 4.5333333/5Overall Rating 4.5333333/5rating 4.5333333
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
95% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


Verified Customer
Lexington, KY
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Everyone very nice.
Everyone very helpful and aim to please.
KRISTINA L B., BDC Service Manager from Don Franklin Lexington Hyundai responded on 07/09/2019

Thank you so much! We are so glad that we were able to go above and beyond your expectations. We look forward to your next visit! Take care!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020 ext 1805
kristinabishop@donfranklinauto.com

AG
Art G.
Lexington, KY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2019 Category: Service
Dependability
Always a satisfying experience
KRISTINA L B., BDC Service Manager from Don Franklin Lexington Hyundai responded on 07/09/2019

Thank you! We are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020 ext 1805
kristinabishop@donfranklinauto.com

DG
Dawn G.
Winchester, KY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2019 Category: Service
GREAT
GREAT
KRISTINA L B., BDC Service Manager from Don Franklin Lexington Hyundai responded on 07/09/2019

Thank you for your 5 stars! We are so glad we could provide you with a great experience. We thank you for your feedback, and hope to see you again soon.
Take care!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020 ext 1805
kristinabishop@donfranklinauto.com

Verified Customer
Lancaster, KY
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
GREAT SERVICE AND GREAT TECH
SERVICE ADVISOR MATT GRAY AND TECH KENNY THOMAS ARE THE BEST IN TOWN ! WENT IN FOR AC NOT COOLING GOOD AND NOW I CAN MAKE IT SNOW INSIDE MY CAB ITS SO COLD ! YEA
KRISTINA L B., BDC Service Manager from Don Franklin Lexington Hyundai responded on 07/05/2019

Thank you so much! We are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know! Have a great weekend!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020 ext 1805
kristinabishop@donfranklinauto.com

Verified Customer
Lexington, KY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019 Category: Service
Fast, friendly service
Efficient service
KRISTINA L B., BDC Service Manager from Don Franklin Lexington Hyundai responded on 07/05/2019

Thank you for your great feedback! We truly appreciate your business, and we look forward to your next visit.
Have a great weekend!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020 ext 1805
kristinabishop@donfranklinauto.com

JT
John T.
Bronston, KY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019
A smooth and easy process
I am 100% satisfied with my vehicle and the Don Franklin dealership. I have recommended them to everyone that has asked me about my new car. Well worth the drive to get a great deal and great service
KRISTINA L B., BDC Service Manager from Don Franklin Lexington Hyundai responded on 07/05/2019

Thank you for your kind review; we are happy to pass along your comments to the team here! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Have a great weekend!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020 ext 1805
kristinabishop@donfranklinauto.com

ME
Margaretta E.
Lexington, KY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Great Service
The service representative was very friendly and helpful!
KRISTINA L B., BDC Service Manager from Don Franklin Lexington Hyundai responded on 07/05/2019

Thank you so much for your positive comments! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience.
Have a great weekend!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020 ext 1805
kristinabishop@donfranklinauto.com

CM
Coy M.
Salvisa, KY
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Service
Great Service
KRISTINA L B., BDC Service Manager from Don Franklin Lexington Hyundai responded on 07/05/2019

Thank you for your great feedback! We are so glad you enjoyed your visit. We hope to be of service to you again in the future.
We hope you have a great weekend!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020 ext 1805
kristinabishop@donfranklinauto.com

SR
Stephanie R.
Lexington, KY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Best service
Service is awesome! I came to the dealership for an oil change for my Elantra without an appointment. Left the dealership 2 hours earlier than promised with service complete. Happy customer=returning customer! ❤️
ANDY W., PARTS AND SERVICE DIRECTOR from Don Franklin Lexington Hyundai responded on 07/03/2019

Thank you very much. We appreciate your patience, and glad we got you out early. We look forward to seeing you in the future. 
Have a great day!

ANDY WORKMAN
HYUNDAI PARTS AND SERVICE DIRECTOR
DON FRANKLIN LEXINGTON HYUNDAI
859-263-5022

Verified Customer
Junction City, KY
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
The young lady that was our service writer was Absolutely amazing! Her name is Karlya Love
I have about five cars from this dealership and recommended them to several others who have also bought on days from them. My next car that I get is going to be a Santa Fe and it will be about there also!
ANDY W., PARTS AND SERVICE DIRECTOR from Don Franklin Lexington Hyundai responded on 07/02/2019

Thank you so much for your positive review, and kind words for Kayla. She is a very hard worker, and we are lucky to have her on our team. 
We appreciate your business, and hope you have a wonderful day.

ANDY WORKMAN
HYUNDAI PARTS AND SERVICE DIRECTOR
DON FRANKLIN LEXINGTON HYUNDAI
859-263-5022

Verified Customer
Lexington, KY
2012 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/01/2019 Category: Service
Long wait time for service
I’m happy with my repairs however I feel like the communication to the customer needs to be improved.. I had no idea they would have my car for a few weeks.
ANDY W., PARTS AND SERVICE DIRECTOR from Don Franklin Lexington Hyundai responded on 07/02/2019

Thank you for your response. We do apologize for the lengthy delay. The parts needed for your vehicle, were on backorder with Hyundai, however, we should have communicated that to you better. As well as keeping you updated along the way. We will do a better job in the future.

ANDY WORKMAN
HYUNDAI PARTS AND SERVICE DIRECTOR
DON FRANKLIN LEXINGTON HYUNDAI
859-263-5022

Verified Customer
Lexington, KY
2017 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/01/2019 Category: Service
ok
ok
ANDY W., PARTS AND SERVICE DIRECTOR from Don Franklin Lexington Hyundai responded on 07/02/2019

Thank you for your feedback. We would love to hear your suggestions on how we can improve, to make your next visit a 5 star experience. Thank you for your business and have a great day.

ANDY WORKMAN
HYUNDAI PARTS AND SERVICE DIRECTOR
DON FRANKLIN LEXINGTON HYUNDAI
859-263-5022

RC
Ronnie C.
Lexington, KY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2019 Category: Service
Ron C
Always top notch service with a very pleasant and helpful attitude. Great dealership.
ANDY W., PARTS AND SERVICE DIRECTOR from Don Franklin Lexington Hyundai responded on 07/01/2019

Thank you for your feedback. We appreciate your business and look forward to seeing you again.

ANDY WORKMAN
HYUNDAI PARTS AND SERVICE DIRECTOR
DON FRANKLIN LEXINGTON HYUNDAI
859-263-5022

Verified Customer
Lexington, KY
2018 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2019 Category: Service
Clean efficient service.
Clean, efficient service done with a smile.
KRISTINA L B., BDC Service Manager from Don Franklin Lexington Hyundai responded on 06/28/2019

Thank you so much! We are so glad you enjoyed your visit with us. Please let us know if you are in need of anything in the future, we are always happy to help.
Have a great weekend!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020 ext 1805
kristinabishop@donfranklinauto.com

SM
Savannah M.
Lexington, KY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019 Category: Service
Friendly staff and prompt service!
Overall great experience from car buying to routine maintenance, I have not experienced any problems with this dealership and have had great service every visit.
ANDY W., PARTS AND SERVICE DIRECTOR from Don Franklin Lexington Hyundai responded on 06/28/2019

Thank you very much for your praise and feedback. We truly appreciate your business, and look forward to seeing you again. 
Have a great day and a wonderful 4th of July.

ANDY WORKMAN
HYUNDAI PARTS AND SERVICE DIRECTOR
DON FRANKLIN LEXINGTON HYUNDAI
859-263-5022

MC
Myra C.
Mayslick, KY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019 Category: Service
Pleasant experience
Great staff, timely work, and even washed my car upon return! Many thanks!
ANDY W., PARTS AND SERVICE DIRECTOR from Don Franklin Lexington Hyundai responded on 06/28/2019

Thank you very much for your praise and feedback. We truly appreciate your business, and look forward to seeing you again. 
Have a great day and a wonderful 4th of July.

 

ANDY WORKMAN
HYUNDAI PARTS AND SERVICE DIRECTOR
DON FRANKLIN LEXINGTON HYUNDAI
859-263-5022

CM
Charles M.
Lexington, KY
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019 Category: Service
Delivery
They always deliver what is promised and often go beyond.
ANDY W., PARTS AND SERVICE DIRECTOR from Don Franklin Lexington Hyundai responded on 06/28/2019

Thank you very much for your praise and feedback. We truly appreciate your business, and look forward to seeing you again. 
Have a great day and a wonderful 4th of July.

 

ANDY WORKMAN
HYUNDAI PARTS AND SERVICE DIRECTOR
DON FRANKLIN LEXINGTON HYUNDAI
859-263-5022

Verified Customer
Frankfort, KY
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019 Category: Service
Thank you
Awesome
ANDY W., PARTS AND SERVICE DIRECTOR from Don Franklin Lexington Hyundai responded on 06/28/2019

Thank you very much for your praise and feedback. We truly appreciate your business, and look forward to seeing you again. 
Have a great day and a wonderful 4th of July.

 

ANDY WORKMAN
HYUNDAI PARTS AND SERVICE DIRECTOR
DON FRANKLIN LEXINGTON HYUNDAI
859-263-5022

RW
Robert W.
Carlisle, KY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019 Category: Service
Great Service.
Don Franklin's service department was very friendly and very fast service turn around. I will definitely will be back.
KRISTINA L B., BDC Service Manager from Don Franklin Lexington Hyundai responded on 06/24/2019

Thank you! We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any further questions, please give us a call. We are always happy to help!
Take care!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020 ext 1805
kristinabishop@donfranklinauto.com

KV
Katarena V.
Winchester, KY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
pretty fast!
Great, friendly and fast service!
KRISTINA L B., BDC Service Manager from Don Franklin Lexington Hyundai responded on 06/24/2019

We are happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up.
Take care!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020 ext 1805
kristinabishop@donfranklinauto.com