Spoke with Logan. He said this business seemed a little bit disorganized because they had to look around for 5 minutes for the paperwork and they took 3 minutes to acknowledge him. He said he was not kept informed during the repair process because they called the insurance company and his father before they called him and he was the one who was dealing with the repair. This business could improve their customer service. He said the communication was not very good, but the repair was excellent.
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