Don Massey Collision Center

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

796 Reviews

95% Would Recommend
Latest Review over 2 years ago

Review for Don Massey Collision Center
Kimberly R. on 04/07/2011
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Kimberly said that she would rate her overall experience with the business a 2.5 because it took them 2 months to fix her vehicle. She is not satisfied with the quality of the repair because her vehicle is not fixed completely, it is still making a rattling sound and the driver's side door will not close all the way. She said the business did not give her a reason why the vehicle was late. For these reasons, she was not satisfied with the business's communication.
Category: Collision
Service Date: 03/29/2011
Review Created: 04/07/2011
This review was collected via phone interview by Customer Research Inc.
Todd M. at Don Massey Collision Center responded on 04/15/2011
Todd spoke to Kim. We will pick up vehical from our service dept on 4/14/2011 . We were unable to correct rattle in trunk due to personal itoms in trunk. Kim is moving. The jack is rattling in the rt quarter i was unable to find all the parts with the trunk full.When itoms are removed she will call me and i will install jack and then be able to road test for a rattle. . I also whent over delays in parts with her causing longer repair time and enterprise bill to shop of 400.00. Thanks Todd