Reviews
Verified Customer
Middleport, OH
2016 Hyundai Sonata
Verified Customer
Overall efficiency and friendliness of service department staff
The folks in the service department are very friendly and seem to be very efficient and professional in accomplishing the service of my Sonata. I appreciate your efforts.
Recommended
Gary G. from Don Wood Hyundai responded on 03/20/2019
Thank you
We appreciate your feedback and business.
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com
JC
Joyce C.
Albany, OH
2016 Hyundai Sonata
Verified Customer
Fast friendly service
I highly recommend Don Wood for all your vehicle needs. Local, friendly and knowledgeable employees make it win win!!
Recommended
Gary G. from Don Wood Hyundai responded on 03/19/2019
Thank you Joyce
We appreciate your feedback and business.
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com
JB
Julie B.
Albany, OH
2017 Hyundai Accent
Verified Customer
Great service
The staff is so friendly and very helpful. I always have my car serviced at don wood Hyundai in athens and they do a great job
Recommended
Gary G. from Don Wood Hyundai responded on 03/18/2019
Thank you Julie
We appreciate your feedback and business.
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com
Verified Customer
Stewart, OH
2018 Hyundai Elantra
Verified Customer
Staff was friendly and efficient
Staff was friendly and efficient
Recommended
Gary G. from Don Wood Hyundai responded on 03/15/2019
Thank you
We appreciate your business and feedback.
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com
AS
Amy S.
Athens, OH
2015 Hyundai Tucson
Verified Customer
The service dept took care of everything.
The best service and they check everything. A big thanks for the software upgrade, I got the notice in the mail the following day informing me that this needed done but It was already taken care of. Also a big thanks for the car wash to get rid of the winter's salt. The vehicle looked fantastic and was ready to go in an hour with the software upgrade included.
Recommended
Gary G. from Don Wood Hyundai responded on 03/15/2019
Thank you Amy
We appreciate your business and feedback. We are glad to keep your car up to date and running good.
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com
YK
Yvonne K.
Malta, OH
2018 Hyundai Kona
Verified Customer
Excellent car care
All staff makes the customer feel welcome upon entering the dealership. Very up beat place. Makes a person feel confident that the vehicle is being taken care of in the best possible way.
Recommended
Gary G. from Don Wood Hyundai responded on 03/13/2019
Thank you Yvonne
We appreciate your feedback and business.
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com
KM
Kim M.
Athens, OH
2017 Hyundai Ioniq Hybr
Verified Customer
ionqi
changed oil. One thing about the car that has been wrong since I bought it has been the passenger side seat belt. no matter what weight object has been on the seat it beeps for the seat belt to be locked. They could not fix this in the time allotted. Will have to go back
Recommended
Gary G. from Don Wood Hyundai responded on 03/12/2019
Thank you Kim
We appreciate your feedback and your business. We will be happy to get your seat checked out on your next visit.
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com
DH
Darlene H.
Athens, OH
2015 Hyundai Elantra
Verified Customer
Good service
In and out in reasonable amount of time. Friendly atmosphere.
Recommended
Gary G. from Don Wood Hyundai responded on 03/11/2019
Thank you Darlene
We appreciate your business and feedback.
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com
TW
Terry W.
Athens, OH
2018 Hyundai Santa Fe S
Verified Customer
atmosphere, friendly
Customer service was outstanding. They set up a text to inform me of the progress of when my appointment will be finalized. Friendly atmosphere . The service are was clean. Gary does a great job as well as his staff. The one problem that I can note is the lack of communication between the sales staff and the service department. I was told that first oil change was free so I get the ole I dont know who did you talk to routine. Its the hassle when the left hand promises you after you purchase a brand new Hyundai and the right hand delivers you an opposite result. The three stooge run around. So I paid for my oil change and choose not to indulge and waste my time with this nonsense.
Recommended
Gary G. from Don Wood Hyundai responded on 03/11/2019
Thank you Terry
We appreciate and value your feedback. Thank you for your business.
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com
GG
Grant G.
Beachwood, OH
2013 Hyundai Accent
Verified Customer
.
.
Recommended
Gary G. from Don Wood Hyundai responded on 03/07/2019
Thank you Grant
We appreciate your feedback and business.
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com
Verified Customer
Guysville, OH
2018 Hyundai Accent
Verified Customer
Great service
The service department was welcoming fast and professional at there jobs.
Recommended
Gary G. from Don Wood Hyundai responded on 03/07/2019
Thank you
We appreciate your business and feedback.
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com
DG
Dave G.
Nelsonville, OH
2017 Hyundai Tucson
Verified Customer
Vehicle service
They did a great job. In and out quickly and even did a couple recalls that I didnt even know about.
Recommended
Gary G. from Don Wood Hyundai responded on 02/28/2019
Thank you Dave
We appreciate your feedback and your business.
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com
Verified Customer
Fleming, OH
2016 Hyundai Tucson
Verified Customer
Service
Always friendly. Easy to get appointment. Did get grease on my seat but got it off.
Recommended
Gary G. from Don Wood Hyundai responded on 02/28/2019
Thank you
We appreciate and value your feedback. Thank you for your business.
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com
KW
Kyle W.
Athens, OH
2004 Hyundai Santa Fe
Verified Customer
Walker
Guys do a great job
Recommended
Gary G. from Don Wood Hyundai responded on 02/18/2019
Thank you Kyle
We appreciate and value your feedback. Thank you for the repeat business.
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com
RY
Robert Y.
Athens, OH
2015 Hyundai Genesis
Verified Customer
Oil change service was great
No problems, about an hour and everything worked great after service. Need better channels in lobby!!!
Recommended
Gary G. from Don Wood Hyundai responded on 02/15/2019
Thank you Robert
We appreciate and value your feedback.
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com
Verified Customer
Aliquippa, PA
2013 Hyundai Santa Fe S
Verified Customer
Engine Replacement
The staff was friendly and courteous.
Recommended
Gary G. from Don Wood Hyundai responded on 02/08/2019
Thank you
We appreciate your feedback and business.
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com
Verified Customer
The Plains, OH
2016 Hyundai Elantra
Verified Customer
Things have changed
I feel like I am just another customer and they don't really care about my car, me, or my business.
Gary G. from Don Wood Hyundai responded on 01/30/2019
Hi
Thank you for your feedback. I will be in touch with you shortly to go over your concerns.
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com
Verified Customer
Athens, OH
2016 Hyundai Sonata
Verified Customer
Great service
I always receive great friendly service
Recommended
Gary G. from Don Wood Hyundai responded on 01/26/2019
Thank you
We appreciate your feedback and business.
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com
Verified Customer
Albany, OH
2003 Hyundai Sonata
Verified Customer
Still Good
This was the second time I took my car in for service. Customer service is still good. Gary is quite pleasant to talk to, actually. I like how attentive the team was to my note. I was afraid I'd forget something, so I wrote everything down I was worried about. They used it as a check-list. Their explanations for what was wrong and what is still needed were logical. I couldn't sense anything deceptive about it. I think I've been taken advantage of by other places, so the integrity of this business is the most important thing to me. Anyway, I think they have been honest so far. My only complaint would be the wait-time for repairs and that is the main reason I didn't take it back to them immediately. I may just be spoiled by the fast-pace up in the capital, though.
Recommended
Gary G. from Don Wood Hyundai responded on 01/25/2019
Thank you
We appreicate your business and feedback
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com
AS
Alexander S.
Athens, OH
2016 Hyundai Sonata
Verified Customer
Service Appointment 12/21/18
Took my vehicle for a service appointment. Was happy with the customer service which was as promised. Will come back for the next service appointment.
Recommended
Gary G. from Don Wood Hyundai responded on 01/22/2019
Thank you Alexander
We appreciate your feedback and business.
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com