Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

352 Reviews

ReScore Reviews™ (15)

ReScore
Overall Rating 4.9333333/5Overall Rating 4.9333333/5Overall Rating 4.9333333/5Overall Rating 4.9333333/5rating 4.9333333
Original
Overall Rating 2.57143/5Overall Rating 2.57143/5rating 2.57143rating 2.57143rating 2.57143
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


RY
Robert Y.
Athens, OH
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Oil change service was great
No problems, about an hour and everything worked great after service. Need better channels in lobby!!!
Gary G. from Don Wood Hyundai responded on 02/15/2019

Thank you Robert

We appreciate and value your feedback. 

Gary Gould
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com

Verified Customer
Aliquippa, PA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/07/2019 Category: Service
Engine Replacement
The staff was friendly and courteous.
Gary G. from Don Wood Hyundai responded on 02/08/2019

Thank you

We appreciate your feedback and business. 

Gary Gould
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com

Verified Customer
The Plains, OH
2016 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/30/2019 Category: Service
Things have changed
I feel like I am just another customer and they don't really care about my car, me, or my business.
Gary G. from Don Wood Hyundai responded on 01/30/2019

Hi 

Thank you for your feedback. I will be in touch with you shortly to go over your concerns. 

Gary Gould
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com

Verified Customer
Athens, OH
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019 Category: Service
Great service
I always receive great friendly service
Gary G. from Don Wood Hyundai responded on 01/26/2019

Thank you 

We appreciate your feedback and business.

Gary Gould
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com

Verified Customer
Albany, OH
2003 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/25/2019 Category: Service
Still Good
This was the second time I took my car in for service. Customer service is still good. Gary is quite pleasant to talk to, actually. I like how attentive the team was to my note. I was afraid I'd forget something, so I wrote everything down I was worried about. They used it as a check-list. Their explanations for what was wrong and what is still needed were logical. I couldn't sense anything deceptive about it. I think I've been taken advantage of by other places, so the integrity of this business is the most important thing to me. Anyway, I think they have been honest so far. My only complaint would be the wait-time for repairs and that is the main reason I didn't take it back to them immediately. I may just be spoiled by the fast-pace up in the capital, though.
Gary G. from Don Wood Hyundai responded on 01/25/2019

Thank you 

We appreicate your business and feedback


Gary Gould
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com

AS
Alexander S.
Athens, OH
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019 Category: Service
Service Appointment 12/21/18
Took my vehicle for a service appointment. Was happy with the customer service which was as promised. Will come back for the next service appointment.
Gary G. from Don Wood Hyundai responded on 01/22/2019

Thank you Alexander 

We appreciate your feedback and business.

Gary Gould
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com

DP
Donald P.
Albany, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2019 Category: Service
Leaser
Check all tires and bring to proper lbs,
Gary G. from Don Wood Hyundai responded on 01/14/2019

Thank you Don

We appreciate and value your feedback and business. 

Gary Gould
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com

CT
Carlenne T.
Athens, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Treats Me Right
Professional, timely, and friendly courteous service!
Gary G. from Don Wood Hyundai responded on 01/11/2019

Thank you Carlenne 

We appreciate your business and feedback.

Gary Gould
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com

BF
Brian F.
New Plymouth, OH
2015 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
oil service and inspection
Great job as always. Service crew are fantastic. Feel like family there. Thank you.
Gary G. from Don Wood Hyundai responded on 01/07/2019

Thank you Brian

We appreciate your business and being apart of our family. Thanks for the continued service. 

Gary Gould
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com

RM
Robert M.
Shade, OH
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019 Category: Service
robert m
good job
Gary G. from Don Wood Hyundai responded on 01/02/2019

Thank you Robert

We appreciate your business and feedback.

Gary Gould
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com

SB
Steven B.
Glouster, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2018 Category: Service
Great place
We’re on our second Sonata. We got our first one in ‘06 and our second one in ‘17 and have had every service and repair done at Don Wood Hyundai. No problems, no complaints, no reason to change. They’ve been great to us.
Gary G. from Don Wood Hyundai responded on 12/19/2018

Thank you Steven

We appreciate the compliments and your business. Your loyalty means alot to us. 

Gary Gould
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com

JB
Jackie B.
The Plains, OH
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Great service
They have always worked me in quickly, and do quality work. I have never had a complaint.
Gary G. from Don Wood Hyundai responded on 12/13/2018

Thank you Jackie

We appreciate your compliments and business. We look forward to working with you again.

Gary Gould
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com

GG
Grant G.
Beachwood, OH
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
.
.
Gary G. from Don Wood Hyundai responded on 12/12/2018

Thank you Grant

We appreciate your business and feedback.

Gary Gould
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com

Verified Customer
Glouster, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Great service
Thank you for taking care of my family!
Gary G. from Don Wood Hyundai responded on 12/07/2018

Thank you

We appreciate your feedback and business.

Gary Gould
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com

RC
Ronald C.
Cleves, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2018 Category: Service
Great Service
They’re always friendly and convenient, real responsive to scheduling around my work and schooling
Gary G. from Don Wood Hyundai responded on 11/26/2018

Thank you Ron

We appreciate your business and feedback.

Gary Gould
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com

GG
Grant G.
Beachwood, OH
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2018 Category: Service
.
.
Gary G. from Don Wood Hyundai responded on 11/23/2018

Thank you Grant

We appreciate your business and feedback.

Gary Gould
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com

BF
Brian F.
New Plymouth, OH
2015 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
oil service. Great job
Fast friendly service. Great bunch of guys at service dept. Always feel like a member. Thanks
Gary G. from Don Wood Hyundai responded on 11/20/2018

Thank you Brian

We appreciate your feedback. We look forward to your return here at Don Wood Hyundai. Its great talking to you while your in. 

Gary Gould
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com

Verified Customer
Glouster, OH
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
timely service and record of maintainence
Thank you
Gary G. from Don Wood Hyundai responded on 11/19/2018

Thank you 

We appreciate your business & feedback

Gary Gould
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com

JP
James P.
Fleming, OH
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Oil change
Fast and friendly service
Gary G. from Don Wood Hyundai responded on 11/19/2018

Thank you James

We appreciate your feedback and business. 

Gary Gould
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com

Verified Customer
Athens, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Friendly and Professional
Easy to make an appointment and work was done well.
Gary G. from Don Wood Hyundai responded on 11/19/2018

Thank you

We appreciate your feedback and business

Gary Gould
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com