Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

143 Reviews

99% Would Recommend
Latest Review over 3 years ago

Reviews


NM
Nick M.
Buffalo, NY
Suzuki Reno
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2015 Category: Service
Nick said he had a good experience with the business. They are awesome. Chris was very friendly and knowledgeable. He said it took most of the day to complete, but it was okay because he was at work.
This review was collected via phone interview by Customer Research Inc.

PH
Pat H.
Lackawanna, NY
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2015 Category: Service
Pat said she has been going there for a while and they do fantastic work. It is completed as promised and is perfect.
This review was collected via phone interview by Customer Research Inc.

FM
Fred M.
Lackawanna, NY
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2015
very accommodating
very user friendly

JC
Joe C.
Eden, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2015
Total service
I went to Don's to purchase two new tires for my trip to Florida. As I was waiting for my new tires, Chris mentioned that my NYS inspection would be due as soon as I returned and suggested I have them complete it on the same day. They found a problem with my car's control arm which would have worn and destroyed my new tires, as well as my trip. Kudos to the guys at Don's Auto for making my trip an uneventful and very enjoyable experience!

EB
Eban B.
Buffalo, NY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2015 Category: Service
Eban said he and his whole family take their vehicles in because of their customer service. The quality of the work is always good as well.
This review was collected via phone interview by Customer Research Inc.

JS
Jean S.
Buffalo, NY
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2015
Tues Oil Change
I went for the Tues oil change special. Was in and out quickly.

RJ
Ron J.
Lackawanna, NY
Subaru Tribeca
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2015
dons auto
the work that is done and the service you get at dons auto is excellent. chris and his staff go out of there way to make sure that your vehicle is repaired properly. they are all friendly and treat every one with respect. i highly recommend dons auto for any problems that you may have with your vehicle.

BB
Bob B.
Lackawanna, NY
Saturn Ion 1
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2015 Category: Service
Spoke with Margaret. She said they are really terrific. They are always there for her and they go above and beyond the call of service.
This review was collected via phone interview by Customer Research Inc.

VM
Victor M.
Lackawanna, NY
Pontiac Grand Am
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2015 Category: Service
Victor said he had excellent service at the business, and they did a great job.
This review was collected via phone interview by Customer Research Inc.

ND
Nicole D.
Lackawanna, NY
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2015 Category: Service
Nicole said they were really helpful and gave her the information that she needed.
This review was collected via phone interview by Customer Research Inc.

KS
Kevin S.
Buffalo, NY
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2015 Category: Service
Kevin said he has been with this business for 15 years. This business provides honest, good and reliable service. He would not go anywhere else.
This review was collected via phone interview by Customer Research Inc.

MM
Mary M.
Lackawanna, NY
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2015 Category: Service
Mary said she's always pleased with what they do for her.
This review was collected via phone interview by Customer Research Inc.

AW
Angela W.
Lackawanna, NY
Dodge Neon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/18/2015 Category: Service
Angela said the business fixed her transmission, but they forgot to put transmission fluid in it and she had to return to get that rectified.
This review was collected via phone interview by Customer Research Inc.

CG
Caitlyn G.
Lackawanna, NY
Chevrolet Impala
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/15/2015
Great People, but a little too helpful
I brought the car in for an oil change, Just an oil change, and surprise of surprises they rotated my tires for an extra 30$ that I wasn't expecting and hadn't asked for.... wonderful.
Christopher G., Owner from Don's Auto responded on 02/16/2015

Caitlyn  Certainly did not mean to overstep our bounds, we should have called first. We are more than willing to either refund the $20.00 that was charged or credit, towards any other service needed in future. 



Christopher J Grzybowski
Owner
716-825-0676

SC
Sam C.
Orchard Park, NY
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2015
tires
mgr went out of his way to correct problem to customer's satisfaction.

JL
John L.
Lackawanna, NY
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2015
Friendly
Great service,they make you feel like old friends,you don't feel raped when it's over.Profesionals all around.

KK
Kate K.
Blasdell, NY
Saturn Ion 2
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2015
Great Service !
Great Service

DB
David B.
New York
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2015 Category: Service
David said they are honest, efficient and affordable. They are reliable and trustworthy.
This review was collected via phone interview by Customer Research Inc.

SC
Sam C.
Orchard Park, NY
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2015
forthrightness
Very nice problem solving!

RG
Ralph III G.
Lackawanna, NY
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2015
Great Service & Hours
Always great service with a smile! Estimates accurate and good hours to drop your car off & pick up.

Displaying Review 61 - 80 of 143 in total