Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

476 Reviews

100% Would Recommend
Latest Review 3 days ago

Reviews


CM
CAROL M.
Burlington, MA
Lexus ES 350
Verified Customer
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02/15/2019
YOU WERE RIGHT
Needed a fan belt after 10 years and 100000 miles. You were done in no time.

PR
PHIL R.
Billerica, MA
Honda Pilot
Verified Customer
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02/12/2019
Great outfit
Great outfit. Been dealing with him for years. Always tries to take care of your emergency

RP
ROBERT P.
Burlington, MA
Honda CR-V
Verified Customer
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02/07/2019
Reasonable price, helpful people and advice you can count on.
I feel very comfortable leaving my vehicles with you for servicing. I appreciate the time you take to explain what needs to be done in the near future and what and why repairs were needed the day of service.

JM
JOHN M.
Everett, MA
GMC Sierra 1500
Verified Customer
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02/06/2019
Great Service
Doug and his guys are awesome. A true honest mechanic with honest pricing.

JP
JOHN P.
Billerica, MA
Ford F-150
Verified Customer
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01/29/2019
Great service!
Service was great. They repaired my truck and had it back to me in as soon as possible.

PC
PAT C.
Burlington, MA
Subaru Forester
Verified Customer
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01/29/2019
my daughter's forester
My daughter's forester was brought to Doug for the 15,000 mile check up because of the convenience of having Doug perform the service plus Doug has been providing repairs and check up for all our vehicles for at least the past 25 years. The service he provides has always been of the highest quality and reasonable value.Plus he stands by all repairs .

CR
CHRIS R.
Billerica, MA
Ford Police Interceptor
Verified Customer
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01/29/2019
The service
Doug is always pleasant when ever you are there! The work gets done in a timely manner!

DD
DOUGLAS D.
Burlington, MA
Chevrolet Traverse
Verified Customer
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01/25/2019
They go above and beyond to help your situation!
I would recommend Doug Smith Auto to everyone! Great job done!

LM
LORRAINE M.
Burlington, MA
Toyota Highlander
Verified Customer
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01/25/2019
Nice people, good prices, great work.
I highly recommend Doug’s Auto Repair.

IT
IAN T.
Boston, MA
Mazda Mazda3
Verified Customer
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01/24/2019
Solid customer service and consistently stays true to the commitments they make
I was on a tight schedule when I had my rear and front breaks/rotors changed here. I asked for the work to be done earlier than they usually take to complete the service, and Doug was nice enough not to guarantee anything but promised they'd do their best. Sure enough, they completed the job ahead of schedule and even got my Check Engine light figured out and solved too.

Consistently great service.

JF
JAY F.
Billerica, MA
Toyota Tundra 4WD Truck
Verified Customer
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01/23/2019
Exceptional service
You get an honest, upfront review and repair of your vehicle.

PC
PAT C.
Burlington, MA
Subaru Forester
Verified Customer
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01/22/2019
Tune up and oil change
I made an appointment with Doug to do tune up , oil change and filter. As I was short of time I needed the car back by 11:00 AM.Once again Doug performed the repairs on time and the car is running super. Doug is the only place I will ever have my family's cars repaired

MM
MEREDITH M.
Billerica, MA
Dodge Avenger
Verified Customer
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01/19/2019
Great service
Dropped car off for ball joint replacement. Was done just a few hours later. Fast and friendly service. Definitely recommend

CT
CARY T.
Billerica, MA
Hyundai Elantra
Verified Customer
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01/19/2019
First visit.
Friendly professional and efficient. Just had normal maintenance done but everything thing done was explained and shown. Will be back for more extensive repairs in future and will follow up.

RP
Robert P.
Burlington, MA
Toyota Prius
Verified Customer
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01/18/2019 Category: Service
Robert said the business was recommended by his previous mechanic and he has yet to be disappointed.
This review was collected via phone interview by Customer Research Inc.

SO
SCOTT O.
Burlington, MA
Buick LeSabre
Verified Customer
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01/16/2019
Doug Smith Automotive Repair -- A+
I've trusted my vehicles with Doug Smith since the 1990s and has always performed top-notch work. He's also a nice guy.

JM
JAMES M.
Billerica, MA
Honda Pilot
Verified Customer
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01/16/2019
Great work
Great place to bring your car. There great, your car is in good hands.

EC
ELAINE C.
Billerica, MA
Honda CR-V
Verified Customer
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01/08/2019
Always quick with repairs, honest, and trustworthy!
Doug is honest and trustworthy! I would recommend his shop to everyone.

EG
Ed G.
Billerica, MA
Kia Spectra
Verified Customer
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01/05/2019 Category: Service
Ed said the business provides professional service. They do what they say they are going to do and charge what they say they are going to charge.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Billerica, MA
Hyundai Sonata
Verified Customer
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01/02/2019
Always tells you exactly needs to be done ASAP and when other stuff later.
Doug is always fairly priced and polite.

We like when he lets us know everything that needs to be done. He also lets you know what needs to be done ASAP and what can be done later. He was a great find.

Displaying Review 1 - 20 of 476 in total