Overview

Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5rating 4.97
5.0

( 599 Reviews )

100% Would Recommend
Latest Review 2 days ago

Reviews


LC
LINDA C.
Burlington, MA
Lincoln Navigator
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019
Friendly Professional Service
Great people and great service

BN
Bob N.
Burlington, MA
Ford Super Duty F-250 SRW
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Bob said he likes the business and that the staff always provide a great job.
This review was collected via phone interview by Customer Research Inc.

DC
DONNA C.
Burlington, MA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019
Honest and Timely
Doug consistently gives reliable and affordable service. No matter when I call him, he always makes time to service my vehicle. He is friendly and professional. He explains everything ahead of time and gives very accurate estimates. I would highly recommend Doug Smith Automotive Repair.

JW
JOYCE W.
Billerica, MA
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019
Best place to have any auto work done.
Honest, professional, thorough and knowledgeable. Would not go to anyone else.

BL
BETH L.
Billerica, MA
Mitsubishi Lancer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019
Quick
Quick to take the car in. Quick to finish.

PT
PAULA T.
Billerica, MA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019
5 stars
Best service; better work! I have never brought my car to anyone else. Now I'm sending the next generation there with my kids. Prompt, efficent, reliable and most of all honest and forthright. 100% recommend!!

MK
MAUREEN K.
Burlington, MA
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019
Staff is considerate knowledgeable and friendly
Yes they are friendly and do great work at reasonable prices

KJ
KERRY J.
Billerica, MA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019
Everyone is super nice.
Doug is a very honest guy!

RS
ROB S.
Malden, MA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019
Doug is the BEST!
Very friendly and honest. Doesn't do anything without discussing all the options and getting your ok first. Never surprised by the final bill.

DM
DORRY M.
Billerica, MA
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019
People and knowledge
When ever I have a problem with my car all I have to do is call and know that it will be fixed in a timely manner, everyone that works there are awesome.

JF
JAY F.
Billerica, MA
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019
Great service
Customer friendly, excellent service.

BN
BRITTNEY N.
Billerica, MA
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019
Absolutely amazing
Doug has been nothing but amazing to me and my family! Thank you for everything you have done!

BH
BILL H.
Burlington, MA
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019
Fan
Awesome job!!!

GD
GENO D.
Billerica, MA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019
Great service
Prompt efficient service with eager technicians as always.

GA
George A.
Billerica, MA
GMC Sierra 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
George said the business provided excellent service and they also had a good staff.
This review was collected via phone interview by Customer Research Inc.

WM
WAYNE M.
Billerica, MA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2019
Oil change
Quick and curtious service.

PR
PHIL R.
Billerica, MA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019
Great company
Doug is the most honest person I have ever dealt with,

WM
WAYNE M.
Billerica, MA
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019
Great reliable service
Great service, clean garage.

BH
BILL H.
Burlington, MA
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2019
Great work
Great, knowledgeable team of mechanics that deliver great work timely!

GC
Gil C.
Methuen, MA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2019 Category: Service
Gil said the employees are dependable and did a good job. The prices are reasonable.
This review was collected via phone interview by Customer Research Inc.

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