Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

414 Reviews

100% Would Recommend
Latest Review 11 days ago

Reviews


GC
Gil C.
Methuen, MA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Gil said the experience was fantastic.
This review was collected via phone interview by Customer Research Inc.

EG
Ed G.
Billerica, MA
Kia Spectra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Spoke with Ann. She said they did a wonderful job.
This review was collected via phone interview by Customer Research Inc.

KD
Kathy D.
Burlington, MA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Kathy said they did a good job.
This review was collected via phone interview by Customer Research Inc.

EG
Eric G.
Tewksbury, MA
Ford Econoline Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Eric said he's been using this facility for years and it's been great.
This review was collected via phone interview by Customer Research Inc.

MT
Marie T.
Billerica, MA
Ford C-Max Energi
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Marie said Doug is very honest, wonderful, and very nice. He listens to his customers, and she trusts him.
This review was collected via phone interview by Customer Research Inc.

CD
Cesidia D.
Burlington, MA
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Cesidia said everyone was nice and helpful and she appreciates how accommodating everyone was. She appreciates how flexible the scheduling was as well.
This review was collected via phone interview by Customer Research Inc.

GP
GIL P.
Billerica, MA
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018
great customer service, speedy repairs --very helpful and friendly
--very helpful and friendly -- always assessing all my needs with my car ,
and giving me future tips /informationas to what could fail next

CD
Chris D.
Wilmington, MA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Chris said he got good service, a good price, and the staff got the work done very fast.
This review was collected via phone interview by Customer Research Inc.

WS
WILL S.
Burlington, MA
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018
Great!
As always, very happy with the service and quality of work done. I highly recommend.

KD
KARYN D.
Billerica, MA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018
Amazing as Always!
I would not bring my car anywhere else. Doug will take care of what needs to be done and not look for things to be wrong to charge extra. His prices are excellent and everyone is super friendly.

UA
Ursula A.
Lowell, MA
Honda Civic Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Ursula said her experience was great. The service was prompt, she got what she asked for and the people were friendly.
This review was collected via phone interview by Customer Research Inc.

DM
Divino M.
Woburn, MA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Divino said they did a very good job and they are professional.
This review was collected via phone interview by Customer Research Inc.

SH
SCOTT H.
Billerica, MA
GMC Acadia Limited
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018
Great service
Always friendly & accomodating. Quick service & a great local business!

DA
Derek A.
Billerica, MA
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Derek said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

TT
Thomas T.
CLINTON, MA
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Thomas said it was a positive experience. The staff was informative, and quick.
This review was collected via phone interview by Customer Research Inc.

CN
Cindy N.
Billerica, MA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Cindy said the staff was fantastic, friendly and really honest. The work came out good.
This review was collected via phone interview by Customer Research Inc.

AG
Anthony G.
Tewksbury, MA
Cadillac Escalade
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Anthony said he has always gone there. He provides excellent service. The business services all of his vehicles.
This review was collected via phone interview by Customer Research Inc.

PC
PAT C.
Burlington, MA
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018
doug is so very knowledgeable that he quickly diagnosis and explains problem at my level. I have complete trust in his repairs and he gets my vehicles into service promptly. .
I have had my cars repaired by Doug for at least the last 30+ years when Doug worked for his father at the old gas station in Burlington. I was definitely pleased when Doug opened the Boston Ave shop in Billerica and have used him as my only place to have my cars serviced. Doug is honest, reliable and extremely knowledgeable in all aspects of automotive maintenance. If doug ever leaves the business it would be extremely hard to replace the needed car repairs my auto need

CM
CAROL M.
Burlington, MA
Hyundai Elantra Touring
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2018
YOU WERE RIGHT
I have not needed repair work since having a sensor replaced by Doug 2 or 3 years ago. It was a no brainer to have them fix another sensor this week. I plan to have them replace my brakes when I have time next week.

IT
Ian T.
Boston, MA
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Ian said this business was incredibly friendly. Their services were on time. They were done precisely when they said. Their facility lacked a waiting area so he had to go down the road to a rest stop and waited for about an hour.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 414 in total