Overview

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0

(786 Reviews)

100% Would Recommend
Latest Review 1 day ago

Reviews


FH
FRANK H.
Billerica, MA
Honda CR-V
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2020
Battery change
I was in and out within 10 minutes. It was very smooth and done very professionally. Thanks Doug.

TS
TERESA S.
Burlington, MA
Honda CR-V
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020
None
Friendly and knowledgeable service.

JT
JAN T.
Billerica, MA
Honda Accord Coupe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020
As usual, Doug took care of wht needed to be done in a professional, honest, reasonable and timely manner.
As usual, Doug took care of what needed to be done in a professional, reasonable, honest, and timely manner. He has been servicing my vehicles for probably 20 years. I wouldn't consider taking them to anyone else.

PQ
PETER Q.
Tewksbury, MA
Ford E-350 Super Duty
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2020
Great customer service fast and reliable
Great service every time. I would recommend them to everyone

AR
ARLENE R.
Billerica, MA
Chevrolet Impala
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2020
Gret work!
Always a pleasure coming here. Honest, knowledgeable and affordable.

EW
ELEANOR W.
Burlington, MA
Toyota Camry
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020
Great Customer Service!
Doug Smith’s Automotive is great. They are polite, honest, affordable and always reliable. Quick turn around time as well.

PB
PAT B.
Billerica, MA
Toyota Highlander
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020
Excellent work
Honest and knowledgeable about all car issues are the first things that come to mind. Doug stands behind his work. Always a pleasant experience.

BS
BARBARA S.
Billerica, MA
Lincoln MKX
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2020
The service and the people
I can trust them to deal with me in an honest way. If I drop in on them for a minor problem, they are always willing to help.

Verified Customer
Billerica, MA
Nissan Altima
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2020
excellent customer service
They don't over charge and don't sell you other things that "should be done "

LG
LAURA G.
North Billerica, MA
Honda CR-V
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2020
On the road again
Preventive maintenance is crucial and Doug is vigilant. Thank you.

BL
Bou L.
Billerica, MA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2020 Category: Service
Bou said he's the best, he educates her on their vehicle, and he really looks out for them.

MM
MELISSA M.
Billerica, MA
Chevrolet Suburban
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2020
Honest, friendly, takes care of the customer!
Doug Smith Automotive Repair - highly recommend.
You can leave your car the night before and they will call you and talk to you about your car before they do anything. They are always courteous, friendly, and helpful.

LM
LORRAINE M.
Burlington, MA
Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2020
Excellent service
Reliable, friendly, and always a fair price.

LG
LAURA G.
North Billerica, MA
Subaru Forester (Natl)
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2020
another great job
Had car problems away from home. Car towed to Doug's, one email to him and one phone call and job was done. No hazzles, simple and easy.

SG
STEVEN G.
Burlington, MA
Ford F-150
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2020
Professional
Very good experience. They fixed my problems without giving me more problems.

Displaying Review 1 - 15 of 786 in total