Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

632 Reviews

98% Would Recommend
Latest Review 1 day ago

Reviews


JD
JACOB D.
Indianapolis, IN
Mazda 3
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/09/2014
Worth the wait?
Both times I have shown up for my appointment, on time or early , I have waited 5 minutes to be attended too. It is not as if there are other customers waiting with me, it's just been me. The last time, the service manager was just inside the shop, with full view of the waiting room, chatting up a vendor, until a technician pointed out I was waiting on him. Then, it takes 45-50 minutes for an oil change. Really? I know places that will do it in 30 minutes or less. The oil change itself I have no problem with, but the customer relationship part of the business is severely lacking. So the question you have to ask yourself is this, is it worth the wait? For me, that answer is a resounding no.

AL
Angela L.
Indianapolis, IN
GMC Envoy XUV
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2014 Category: Service
Angela said Bob always takes care of her. Their pricing was good and they are good with their timing.
This review was collected via phone interview by Customer Research Inc.

JT
Jim T.
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2014 Category: Service
Jim said he has been with this business for several years, and he always likes their work.
This review was collected via phone interview by Customer Research Inc.

MB
Mike B.
Indiana
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2014 Category: Service
Mike said the service was great the work was done in a timely manner. Everyone was courteous.
This review was collected via phone interview by Customer Research Inc.

RM
Rachel M.
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/02/2014 Category: Service
Rachel said they did a good job and fixed the problem. This was the second visit.
This review was collected via phone interview by Customer Research Inc.

AC
Ashleih C.
Indianapolis, IN
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2014 Category: Service
Ashleih said she is satisfied with her experience at this business because of their honesty and professionalism.
This review was collected via phone interview by Customer Research Inc.

KR
Kyle R.
Indianapolis, IN
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2014 Category: Service
Kyle said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

DB
Doug B.
Greenfield, IN
Mercury Mariner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2014 Category: Service
Doug said the facility worked with his situation honestly. They did not try to sell him anything he did not need. He said he feels like they treated him fairly.
This review was collected via phone interview by Customer Research Inc.

AM
AMANDA M.
Indianapolis, IN
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2014
Great service!
Downtown car care did a great job and the staff is very friendly and knowledgeable. Will definitely go back.

AB
Alan B.
Indianapolis, IN
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2014 Category: Service
Spoke with Alan's wife. She said she is going to have to take her vehicle somewhere else to get the second half of the work done. She understands that they would be losing money if they had to go and get the part. She is fine with that.
This review was collected via phone interview by Customer Research Inc.

MC
Marisa C.
Aurora, IL
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2014 Category: Service
Marisa said the business provides good service.
This review was collected via phone interview by Customer Research Inc.

JW
Jason W.
Indianapolis, IN
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2014 Category: Service
Jason said this business has good service and they are quick.
This review was collected via phone interview by Customer Research Inc.

CW
Chuck W.
Indiana
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2014 Category: Service
Chuck said this business does good work and they are quick. They are honest, reasonably priced and get him in and out in a timely manner.
This review was collected via phone interview by Customer Research Inc.

LK
LISA K.
Indianapolis, IN
Chevrolet S10 Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2014
honesty
I love Downtown Car Care they do only what is good for my car and they know that I can't pay a lot at once so they ask before doing other work. They are so honest. I love Bob!!!!

TW
TOM W.
Indianapolis, IN
Audi A3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2014
quick service
I had a metal object causing a slow leak in a tire. I called to see if they could fit me in. They had me come right in and I was done about 20 minutes after I got there. Wonderful, quick service.

JC
Jennifer C.
Indianapolis, IN
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2014 Category: Service
Jennifer said they were pleasant and it was done in a quick manner.
This review was collected via phone interview by Customer Research Inc.

AA
AMAL A.
Indianapolis, IN
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2014
Great Service!
Bob and Dave are always kind, thorough, and helpful with my car repair needs.

LD
Lin D.
Indiana
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2014 Category: Service
Lin said the service was fine.
This review was collected via phone interview by Customer Research Inc.

ML
Matt L.
Indianapolis, IN
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2014 Category: Service
Matt said they were very professional and he appreciates how they called before they did the work. They also explained everything to him.
This review was collected via phone interview by Customer Research Inc.

RL
Russ L.
Indianapolis, IN
Toyota Prius
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2014 Category: Service
Russ said this business is great and he loves them. There was a miscommunication about when the vehicle would be ready, and the work being done. Other than that, he really likes this business. He has already recommended them to others.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 601 - 620 of 632 in total