Dublin Hyundai

Write a review
925-241-7640
Directions
Appointment

Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(5,125 Reviews)
5 star
84%
4 star
9%
3 star
2%
2 star
1%
1 star
1%

ReScore Reviews™ (70)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
95% Would Recommend
100% Business Response
Latest Review about 23 hours ago

Reviews

PY
Peter Y.
Union City, CA
2016 Hyundai Sonata Plugin Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021 Category: Service
Visit
Enrique and Peter were great and true professionals.
Recommended
MARIKA Y. from Dublin Hyundai responded on 07/27/2021

Thank you very much Peter for your honest feedback, it truly means everything to our team! 

Have a great day,

Verified Customer
Dublin, CA
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2021 Category: Service
Don’t wish to leave a review
Don’t wish to leave a review
Recommended
MARIKA Y. from Dublin Hyundai responded on 07/26/2021

Thank you for taking the time & leaving us 5 stars.

If you ever want to discuss your experience here, I am always here to assist you. 

Have a great week,
Dublin Hyundai 

Verified Customer
San Ramon, CA
2019 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/22/2021 Category: Service
good place to service car
Standard delaership
Recommended
MARIKA Y. from Dublin Hyundai responded on 07/23/2021

Thank you very much for your honest feedback, we will look into how we may improve our radio speakers.

Have a great weekend,
Dublin Hyundai 

AP
Ariadne P.
Walnut Creek, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2021 Category: Service
Service visit
Great. Every thing was taken care of and was done early.
Recommended
MARIKA Y. from Dublin Hyundai responded on 07/22/2021

Thank you Ariadne. Your feedback is EVERYTHING to us!! 

Have a great day,
Dublin Hyundai 
Marika Young
Customer Relations Manager

RT
Randy T.
Walnut Creek, CA
2020 Hyundai Elantra Gt
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2021 Category: Service
great service
George the service manager was outstanding
Recommended
MARIKA Y. from Dublin Hyundai responded on 07/22/2021

Thank you so much Randy for your honest feedback, Your experience with us is very important.

Have a great day,
Dublin Hyundai 

Verified Customer
Alameda, CA
2019 Hyundai Sonata Hev
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2021 Category: Service
Good, friendly service
While I didn’t realize the 30,000 mile service would take over 3 hours the staff was very accommodating and clear on what and why it was required.
Recommended
MARIKA Y. from Dublin Hyundai responded on 07/21/2021

Good Morning! 
Your time is important to us all here at Dublin Hyundai. Thank you very much for remaining patient with us on your last visit.

Have a great day,
Dublin  Hyundai 

ST
Suharli T.
San Ramon, CA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021 Category: Service
My genesis is in good hands
Great service professionals. Enrique is very helpful.
Recommended
MARIKA Y. from Dublin Hyundai responded on 07/20/2021

Thank You Suharli, Your opinion means everything! 

Have a great day,
Dublin Hyundai 

Verified Customer
Pleasanton, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/19/2021 Category: Service
My review
Very disappointed with wait time. Promised 2 to 3 hours and it took more than 4.
MARIKA Y. from Dublin Hyundai responded on 07/20/2021

Your opinion of our staff at Dublin Hyundai is very important to us. If you can please contact me at your earliest convenience Id personally appreciate it. 

I look forward to speaking with you. 
Have a great day,
Dublin Hyundai
Marika Young
Customer Relations Manager

AC
Aimee C.
Pleasanton, CA
2017 Hyundai Tucson
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021 Category: Service
Where's Danny?
Update:
I'd like to extend a big thank you to Marika for reaching out to me. Her attentiveness and quick action to address my concerns is unmatched. I felt seen/heard, like a truly valued customer. Marika and Danny are the reason I love working with the Dublin Hyundai team and why I will continue to come back. Hands down, they are the best in the business. Thank you for being an ally to your customers!

Original Review:
I’ve never had an issue with this service center until recently, coincidentally it’s the only time I haven’t seen Danny. Please bring back Danny. He knew what he was doing. I’m frustrated with the lack of communication with the tech I’m currently trying to hunt down for a status update on my car that’s been in the shop for nearly 30 days. First he didn’t read the notes that my car needed a new transmission and almost let me leave with it. Now I can’t get ahold of him and I’m getting emails about my satisfaction with my latest service (that is still ongoing). Does anyone know where my car is?
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/19/2021 Category: Service
Where’s Danny?
I’ve never had an issue with this service center until recently, coincidentally it’s the only time I haven’t seen Danny. Please bring back Danny. He knew what he was doing. I’m frustrated with the lack of communication with the tech I’m currently trying to hunt down for a status update on my car that’s been in the shop for nearly 30 days. First he didn’t read the notes that my car needed a new transmission and almost let me leave with it. Now I can’t get ahold of him and I’m getting emails about my satisfaction with my latest service (that is still ongoing). Does anyone know where my car is?
MARIKA Y. from Dublin Hyundai responded on 07/20/2021

Your opinion of our staff at Dublin Hyundai is very important to us. If you can please contact me at your earliest convenience Id personally appreciate it. 

I look forward to speaking with you. 
Have a great day,
Dublin Hyundai
Marika Young
Customer Relations Manager

MARIKA Y. from Dublin Hyundai responded on 07/26/2021

Thank you SO MUCH Aimee, you have no idea!! Your business an most importantly your opinion of us is very important. As I told you today you can ALWAYS reach out to me & I will ALWAYS do my best to help you. Your loyal business allows me to come to work everyday & actually enjoy my job, that speaks volumes! 

Have a great week,
Dublin Hyundai 
Marika Young 

PW
Philip W.
Danville, CA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021 Category: Service
Great service
Discount and car wash. Can’t ask for anything more at the dealership
Recommended
MARIKA Y. from Dublin Hyundai responded on 07/20/2021

Thank you Philip for your honest feedback. 

Have a great day!
Dublin Hyundai 

MM
Michael M.
Livermore, CA
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2021 Category: Service
Car service
Easy appointments and personnel very friendly getting car in and getting the car back when they promised
Recommended
MARIKA Y. from Dublin Hyundai responded on 07/15/2021

Hello Michael,
    Thank you very much for taking the time & giving us a 5 star review! 

Have a great day,
Dublin Hyundai 

NN
Nick N.
Victorville, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/14/2021
No follow up, no accountability
I took a moment to see if I could provide less than one star. A months long issue with no communication. The sales and vehicles are fine; buyer beware of purchasing a service contract with this location.
MARIKA Y. from Dublin Hyundai responded on 07/21/2021

Good Morning Nick,
   Can you please contact me when you have a free moment? Id personally appreciate it. 

I look forward to hearing back from you. 
Dublin Hyundai 
Customer Relations Manager
Marika Young
925-803-7700

Verified Customer
Hayward, CA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021 Category: Service
Enrique is phenomenal!
Enrique was my guy this time and he was amazing! Communicated with me the entire time as requested and had everything ready for me when I arrived for pick up. He made it a great all around experience.
Recommended
MARIKA Y. from Dublin Hyundai responded on 07/14/2021

Thank you very much for your honest feedback. 

Stay safe & healthy,
Dublin Hyundai 
Marika Young

KU
Kathleen U.
Berkeley, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/13/2021
Great Customer Service
I called the 3 Hyundai Dealers nearest me and Dublin Hyundai called me back the same day! I was really pleased to talk to their professional customer service staff about the recall and service work needed on my 2007 Santa Fe. I chose to go all the way to Dublin because they provided great customer service over the phone. I got an appointment two to three weeks out (Covid has affected all branches of service) and just like i thought i would get, received great service when i arrived at the Service Department. The staff was very professional. It was a scorching hot day and they were very busy but I was assisted within 10 minutes and they even offered me a bottle of cool water. My car stayed for a couple of hours for an assessment of the work needed due to the recall and they came to pick me up from the shopping center about a mile away. It has been a month and the parts still have not come in. I realize manufacturers cant get help because the government is paying people to stay home (not helping our US economy). I am of course concerned about my car, that the recall service needed may cause additional damage if not fixed. The parts, I hope, are all official Hyundai parts and even if they are not made in the USA and coming from Korea 30 days seems reasonable time to wait for parts. I hope to hear back from the parts department soon.
Thanks Hyundai for providing your best service.
Recommended
MARIKA Y. from Dublin Hyundai responded on 07/13/2021

Hello Kathleen,
Thank you so much for trusting us with your business!
Your opinion truly matters to our staff, & we are very proud we were able to earn your business.

Have a great day,
Dublin Hyundai 

MF
Matthew F.
Pleasanton, CA
2008 Hyundai Veracruz
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2021 Category: Service
Great experience
As always, Dublin Hyundai was able to get my car taken care of with a faster than quoted time frame. They always take care of everything and customer service is top notch , especially our service advisor Pedro Espinoza
Recommended
MARIKA Y. from Dublin Hyundai responded on 07/13/2021

Happy Tuesday Matthew,
    Thank you very much for providing us your honest feedback. 

Have a fantastic day,
Dublin Hyundai