ReScore Reviews™ (3)

ReScore
Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5rating 4.6666667
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
99% Would Recommend
Latest Review 5 days ago
Geno K. ReScore Review on 02/18/2017
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Geno said his experience at this business was good but he is not sure about what they did to resolve any initial dissatisfaction.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 02/06/2017
Review Created: 02/08/2017
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Geno said he was not completely satisfied with the overall experience because there were some follow up issues.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 02/06/2017
Review Created: 02/08/2017
This review was collected via phone interview by Customer Research Inc.
Chris K. at Duxbury Motorworks responded on 02/16/2017

Geno-

As always we are comitted to putting forth our best efforts in everything we do. Your vehicle had a number of issues and we appreciate your faith in us as we tackled them. I certainly share your frustration when the desired goals aren't achieved as quickly as we might hope.

Trudy S. ReScore Review on 03/07/2016
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review"
I am very happy
Vehicle: Toyota Prius
Service Date: 03/04/2016
Review Created: 03/06/2016 03:12 PM

Overall Rating 1/5rating 1rating 1rating 1rating 1
"Chris "
Nice easy going man comfortable sofa and no Television
Vehicle: Toyota Prius
Service Date: 03/04/2016
Review Created: 03/06/2016 03:12 PM
Chris K. at Duxbury Motorworks responded on 03/07/2016

Hello Trudy,

As always, it's nice to be appreciated for what we do and offer. I think (hope?) you meant to score a "5" as opposed to a "1". Please call me if there are any issues I may not be aware of.

Thanks,
Chris

KAREN L. ReScore Review on 12/08/2015
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Reacted too quickly..........."
I am sorry I did not contact you directly, as that probably would have been a better way of expressing my frustration. Chris is great and I have never had a problem with him personally. I just have a lot going on right now and spending money that was not needed just set me off. Chris has agreed to a refund and I would consider returning as this has been handle in a professional manner.
Vehicle: Jeep Liberty
Service Date: 11/28/2015
Review Created: 12/03/2015 03:33 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Not coming back!!!"
I brought my jeep in for a check engine light. They replaced the coil and sent me on my way. Next day I drive it the light came back on. I bring it back in (losing pay for going in late to work) only to be told that the coil was not the problem after all. Brought it to the dealership- it was a spark plug!!! Very expensive spark plug!! Thanks!!
Vehicle: Jeep Liberty
Service Date: 11/28/2015
Review Created: 12/03/2015 03:33 PM
Chris K. at Duxbury Motorworks responded on 12/04/2015

Karen-

Very sorry our diagnosis was not correct. As always, good customer relationships are more important than profit.  Please call us so we can credit this repair attempt back to you. Either stop in, or call. Though not often, we have made mistakes but have always done the right thing by our customers.

JULIE C. on 01/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Personalized service."
Good work, great service and you're not just a number. Convenient location and hours.
Vehicle: Subaru Forester
Service Date: 01/12/2018
Review Created: 01/13/2018 07:55 AM
KIMBERLY F. on 12/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Repeat customer"
If you haven’t brought your car to Duxbury Motorworks you are probably getting ripped off.
Vehicle: Nissan Rogue
Service Date: 12/29/2017
Review Created: 12/30/2017 07:46 AM
Jim C. on 12/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jim said the service was better than he anticipated.
Vehicle: Honda Civic Cpe
Category: Service
Service Date: 12/27/2017
Review Created: 12/29/2017
This review was collected via phone interview by Customer Research Inc.
BRIAN/KIMBERLY F. on 12/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Returning Customer"
I can not say enough good things about Dux Motorworks. They are courteous and fair. They do great work! Highly recommend.
Vehicle: BMW X3
Service Date: 12/23/2017
Review Created: 12/24/2017 05:09 AM
DAVID S. on 12/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Great service. Friendly staff.
Vehicle: Jeep Grand Cherokee
Service Date: 12/20/2017
Review Created: 12/21/2017 06:40 AM
MAUREEN C. on 12/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest and Excellent service"
If you are looking for a place to have service for your vehicle, this is it! Chris and his staff provide excellent and reasonable service.
Vehicle: Honda CR-V
Service Date: 12/15/2017
Review Created: 12/18/2017 02:50 AM
Bill C. on 12/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Bill said he trusts this business with his vehicle.
Vehicle: Buick LaCrosse
Category: Service
Service Date: 12/04/2017
Review Created: 12/06/2017
This review was collected via phone interview by Customer Research Inc.
TREVOR M. on 11/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Work"
They have always do great work on my car and at a reasonable price.
Vehicle: Chevrolet Sonic
Service Date: 11/25/2017
Review Created: 11/25/2017 10:15 PM
MAUREEN C. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"THE BEST"
If you are contemplating a new mechanic, absolutely check this place out! What I like best is how Chris takes his time to explain everything and is extremely honest. I am so happy to have found a small business that I can trust!
Thank you for your service
Vehicle: Honda CR-V
Service Date: 11/16/2017
Review Created: 11/17/2017 02:33 AM
KIMBERLY F. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Return customer"
Reliable, honest, no nickel and diming. Highly recommend.
Vehicle: Nissan Rogue
Service Date: 11/15/2017
Review Created: 11/16/2017 03:33 AM
STEVE/JEN C. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Responsive, honest and fair pricing"
I would highly recommend Duxbury Motorworks. They were very helpful and honest in their assessment and completed the work on time and at a very reasonable price.
Vehicle: Toyota Sequoia
Service Date: 11/11/2017
Review Created: 11/13/2017 06:14 PM
Thomas C. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Thomas said this business did excellent work.
Category: Service
Service Date: 10/12/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
Andy M. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Andy said the employees were honest and flexible. They completed what they said they would.
Vehicle: Toyota Sienna
Category: Service
Service Date: 11/03/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
Robert N. on 10/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Robert said they are very good and helpful. They know what they are doing. Their prices are reasonable.
Vehicle: Ford Taurus
Category: Service
Service Date: 10/27/2017
Review Created: 10/28/2017
This review was collected via phone interview by Customer Research Inc.
Brad N. on 10/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Brad said the staff did good work.
Vehicle: Nissan Titan
Category: Service
Service Date: 10/21/2017
Review Created: 10/24/2017
This review was collected via phone interview by Customer Research Inc.
TREVOR M. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Work"
They're always prompt fast and honest!
Vehicle: Chevrolet Sonic
Service Date: 09/22/2017
Review Created: 10/21/2017 08:19 PM
GEORGE W. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"No waiting"
Great service. Very cordial
Vehicle: BMW 5 Series
Service Date: 09/26/2017
Review Created: 10/19/2017 07:59 PM
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