ReScore Reviews™ (4)
I (Garrett Campbell) owner of East End Auto have attempted to contact Joel numerous times, with unsuscessful attempts, and no returned phone calls.
Joel has been a great customer for many years and we have done multiple repairs to many of his vehicles.
Our towing company recieved a phone call from Joel after hours requesting a tow in for his vehicle with possible alternator issues. The vehicle was located 30 miles from our repair facility. The vehicle was dropped off that evening and the next morning my service advisor contacted Joel and discussed the concerns with his vehicle. He (our service advisor) was told to confirm that the alternator had indeed failed because another shop out of town had replaced the alternator less than a year ago. We ran basic tests and confirmed that the alternator was not charging, then checked all wires to confrim that it was the alternator itself and not the wires to the alternator. The service advisor then contacted Joel again and discussed with Joel that the alternator should be under warranty at the shop it was originally replaced at, and that Joel should bring the vehcile back to them for warranty. Joel at that time asked us to call the other shop and confirm that it was under warranty, a service we usually leave up to customers. But because Joel is such a great customer we decided to give them a call. The other shop confirmed that the alternator was under warranty and we stopped any other work at that time. Our service writer then explained that we charged $150 for the tow, which was 30 miles away from our shop and 30 miles back, and $29.99 for alternator basic test, and no charge for inspecting wiring to and from charging system. Our AAA Roadside prices for a tow 30 miles away from our shop is around $195. We charged Joel $150 for the tow. In closing, I believe that the charges that were charged are less than the going rate for our local pricing. I would love to speak with Joel, because our customer satisfaction is alway my main concern.
Thank you for your time.