Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

2128 Reviews

ReScore Reviews™ (139)

ReScore
Overall Rating 4.84892/5Overall Rating 4.84892/5Overall Rating 4.84892/5Overall Rating 4.84892/5rating 4.84892
Original
Overall Rating 2.1884055/5Overall Rating 2.1884055/5rating 2.1884055rating 2.1884055rating 2.1884055
92% Would Recommend
100% Business Response
Latest Review 9 days ago

Reviews


Verified Customer
Norman, OK
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Service department is good
Have been treated fairly by the service department
WES B., Parts & Service Director from Edmond Hyundai responded on 09/17/2018

We appreciate your business and look forward to helping you in the future.

Sincerely,

Wes Baker


AF
Alisha F.
Oklahoma City, OK
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Best care!
They always provide the best care and everyone is always very nice.
WES B., Parts & Service Director from Edmond Hyundai responded on 09/17/2018

We appreciate your business and look forward to helping you in the future.

Sincerely,

Wes Baker


Verified Customer
Honolulu, HI
2016 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Quick and fast
Probably the fastest services I’ve had. Went out to get a snack and it was done before I got it.
WES B., Parts & Service Director from Edmond Hyundai responded on 09/14/2018

We appreciate your business and look forward to helping you in the future.

Sincerely,

Wes Baker


KW
Kimberly W.
Norman, OK
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
First Service After Purchasing New Vehicle
I had my first oil change and service (needed a front light bulb replaced) after purchasing a new Tucson in April. The service department was easy to get in contact with and schedule an appointment. They were quick and called when my car was finished!
WES B., Parts & Service Director from Edmond Hyundai responded on 09/13/2018

We appreciate your business and look forward to helping you in the future.

Sincerely,

Wes Baker


PM
Patricia M.
Oklahoma City, OK
2010 Hyundai Elantra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/11/2018 Category: Service
Poor customer service
I have always had a very positive experience at Norman Hyundai. I will be going there from now on.
WES B., Parts & Service Director from Edmond Hyundai responded on 09/13/2018

We apologize that your recent visit to Edmond Hyundai was unsatisfactory. Please give us a call at your earliest convenience so we can help resolve the issues you had. We look forward to talking to you.

Sincerely,

Wes Baker


JS
Jane S.
Edmond, OK
2016 Hyundai Azera
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/11/2018 Category: Service
Whatever
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
JOSH M P., Parts Director from Edmond Hyundai responded on 09/11/2018

Thank you for taking the time to speak with Olen about your issues. We appreciate your business and look forward to helping you in the future. Thank you.


PG
Patricia G.
Edmond, OK
2018 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2018 Category: Service
Oil change
Everything was fine.
WES B., Parts & Service Director from Edmond Hyundai responded on 09/10/2018

We appreciate your business and look forward to helping you in the future.

Sincerely,

Wes Baker


HW
Heather W.
Pond Creek, OK
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018
So helpful
I bought my first ever brand new car from Brian Burton. I came in just to test drive, assuming I would not be able to do this on my own.
They really helped me in my first buying experience. I left there so happy, and being a newly single mother of 3, it was a huge deal!! I couldn’t have had a better experience. I LOVE LOVE LOVE my new Sonata!!
WES B., Parts & Service Director from Edmond Hyundai responded on 09/10/2018

We appreciate your business and look forward to helping you in the future.

Sincerely,

Wes Baker


MJ
Monique J.
Oklahoma City, OK
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Survey
There are Friendly workers.
WES B., Parts & Service Director from Edmond Hyundai responded on 09/10/2018

We appreciate your business and look forward to helping you in the future.

Sincerely,

Wes Baker


RF
Riley F.
Oklahoma City, OK
2009 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Olin
Attention to customer questions
Follow through on job completion
WES B., Parts & Service Director from Edmond Hyundai responded on 09/10/2018

We appreciate your business and look forward to helping you in the future.

Sincerely,

Wes Baker


DM
Daniel M.
Edmond, OK
2011 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/07/2018 Category: Service
Service
Nothing special, a little more $$$ than expected.
WES B., Parts & Service Director from Edmond Hyundai responded on 09/10/2018

We apologize that your recent visit to Edmond Hyundai was unsatisfactory. We will be reaching out to you to see if we can do anything to resolve the issues you had. We look forward to speaking with you in the near future.

Sincerely,

Wes Baker


Verified Customer
Guthrie, OK
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Customer Service and Follow Through
The fact that I was contacted in order to better understand my experience puts Edmond Hyundai above the rest. The staff were friendly and informative.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/05/2018 Category: Service
Small Details
Didn't fill tires during inspection. Other than that. Everything seems fine.
WES B., Parts & Service Director from Edmond Hyundai responded on 09/06/2018

We apologize that your recent visit to Edmond Hyundai was unsatisfactory. We will be reaching out to you to see if we can resolve the issues you had. Also please feel free to give me a call anytime (405)-529-1872 if I can do anything to help you in the future.

Sincerely,

Wes Baker


Verified Customer
Oklahoma City, OK
2018 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Appointments Easy to Make and No Waiting
There’s lots to love about Edmond Hyundai. The service department is prompt, courteous and thorough. Sales reps know their onions and don’t stalk you. Pricing is competitive, and brand loyalty is rewarded.
WES B., Parts & Service Director from Edmond Hyundai responded on 09/05/2018

We appreciate your business and look forward to helping you in the future.

Sincerely,

Wes Baker


DG
Deborah G.
Yukon, OK
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Customer Service
They truly walk the talk concerning Service!
WES B., Parts & Service Director from Edmond Hyundai responded on 09/05/2018

We appreciate your business and look forward to helping you in the future.

Sincerely,

Wes Baker


SS
Sandra S.
Edmond, OK
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Did a good job on service and vacuumed floormats. Thank you!
Did a good job on service and vacuumed floormats for me. I appreciated being able to make an appointment.
WES B., Parts & Service Director from Edmond Hyundai responded on 09/05/2018

We appreciate your business and look forward to helping you in the future.

Sincerely,

Wes Baker


Verified Customer
Sharon, OK
2018 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/04/2018 Category: Service
Fine vehicle service
Brought my car in for free service. Felt like a number. Hyundai makes amazing vehicles. Staff could be more personable. Not a fan of the dealership
WES B., Parts & Service Director from Edmond Hyundai responded on 09/04/2018

We appreciate your business and look forward to helping you in the future.

Sincerely,

Wes Baker


Verified Customer
2010 Hyundai Tucson
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/04/2018 Category: Service
No customer appreciation was shown at all to me either time I was there
I didn't get any consideration, updates, thank you's, etc. Communication was horrible. Waiting time was ridiculous. Cost was too much.
WES B., Parts & Service Director from Edmond Hyundai responded on 09/04/2018

We apologize that your recent visit to Edmond Hyundai was unsatisfactory. We strive to give the best possible customer service and it looks like we failed. We will be reaching out to you to visit and see what we can do to earn your business back. I look forward to speaking with you. 

Sincerely,

Wes Baker


BS
Barbara S.
Edmond, OK
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
It starts with recognition and GREAT service!
The service representative and technician jumped right on the problem to find out what was wrong with my vehicle and kept me updated as they said they would. The car was ready for pick-up when they promised and everything was great. Thanks so much!
WES B., Parts & Service Director from Edmond Hyundai responded on 09/04/2018

We appreciate your business and look forward to helping you in the future.

Sincerely,

Wes Baker


JC
Joseph C.
Edmond, OK
2006 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Edmond Hyundai
Good service, friendly, close by.
WES B., Parts & Service Director from Edmond Hyundai responded on 09/04/2018

We appreciate your business and look forward to helping you in the future.

Sincerely,

Wes Baker


NW
Norma W.
Oklahoma City, OK
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Everyone is so very pleasant and accommodating.
As always, they are efficient, very pleasant and courteous!
WES B., Parts & Service Director from Edmond Hyundai responded on 09/04/2018

We appreciate your business and look forward to helping you in the future.

Sincerely,

Wes Baker