Business Solutions

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Edwards Hyundai

Average Score
Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5
3.9
(40 Reviews)
58
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
1
Total ReScores
5.0
ReScore Average
58
Net Promoter Score ®

Business Details

About

At Edwards Hyundai, we are always ready to assist you with servicing your Hyundai vehicle. At Edwards Hyundai, we are always ready to assist you with servicing your Hyundai vehicle.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(712) 366-9411

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Central Time (US & Canada)
1029 32 Nd Ave Council Bluffs, IA 51501
Service Department's Reviews
Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5
3.9
(40 Reviews)

AY
gravatar
Angel Y.
Bellevue, NE
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/10/2022
Service Type: Maintenance
verified customer Verified Customer
6
Category: Service
Ignored by service manager
I had called and left voicemail for the service manager, I have been on contact with Hyundai claims regarding my vehicle and between the two, trying to get resolutions is almost extremely impossible.
STEVE D W. from Edwards Hyundai responded on 04/11/2022 09:12 AM

Thank you for your response Angel. We would like the opportunity to address your concerns. At your earliest convenience, please reach out to me. As the Customer Experience Manager, I take all information good and bad to teach our staff to make them better at what we do. Please call me at 712-366-9411 or email me at swinchell@edwardsautogroup.com. Your feedback is valuable and helps us to know where our best opportunities for improvement are. Our goal is to exceed our guest expectations. We do value you and your business.

Sincerely,

Steve Winchell
Customer Experience Manager

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