Reviews
RG
Robert G.
Fall River, MA
2014 Hyundai Santa Fe S
Verified Customer
.
.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/18/2019
thank you for the 5 star review
Jeffrey MelloService Director
508-673-7646 x 238
TF
Thomas F.
New Bedford, MA
2018 Hyundai Tucson
Verified Customer
Always excellent
My family has bought many vehicles through the years. Always great service top to bottom at this dealership always bring us back. Great job.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/18/2019
thank you for the 5 star review and all the family business
Jeffrey MelloService Director
508-673-7646 x 238
KB
Katherine B.
Little Compton, RI
2012 Hyundai Elantra To
Verified Customer
Love how you love my old Touring
Thanks!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/18/2019
thank you for the 5 star review and allowing us to service your vehicle.
Jeffrey MelloService Director
508-673-7646 x 238
CL
Claudette L.
Swansea, MA
2016 Hyundai Sonata
Verified Customer
Excellent service
Always treated as a valued customer, this is my 5th vehicle purchased and serviced at empire.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/18/2019
thank you for the 5 star review and repeat purchases.
Jeffrey MelloService Director
508-673-7646 x 238
JB
Joann B.
Fall River, MA
2013 Hyundai Elantra
Verified Customer
Service Department best anywhere
Efficient, professional, friendly and honest.. this is what I have come to expect from the Empire Hyundai Service Department and they have never let me down
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/18/2019
thank you for the 5 star review and positive comments
Jeffrey MelloService Director
508-673-7646 x 238
TM
Timothy M.
Fall River, MA
2018 Hyundai Sonata
Verified Customer
The car brand
1
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/18/2019
thank you for the 5 star review
Jeffrey MelloService Director
508-673-7646 x 238
Verified Customer
Providence, RI
2017 Hyundai Accent
Verified Customer
Service
Never a problem when servicing my car here!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/18/2019
thank you for the 5 star review
Jeffrey MelloService Director
508-673-7646 x 238
Verified Customer
Tiverton, RI
2014 Hyundai Sonata
Verified Customer
Service was excellent. Sales people need to back off.
I went to the dealership for a recall and some routine maintenance. As I pulled up to the dealership and got out of my car a salesman approached me and asked me if I was trading my car in. I politely told him no and that I was there for service. He said "ok, what's your payment on that?" I informed that my car was paid off and that I was just there for service. I went to the service desk and the service advisor was polite and attentive. They took my car right away and told me with the recall and the work I had asked to be done would take a couple hours. I sat in the waiting room for a while. Every once in a while I like to get up, take a wall, maybe use the restroom, etc. Every time I left the room the same sales guy kept badgering me about trading my car in. Now I have no problem telling the guy to beat it, but it makes the whole service experience tedious and annoying.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/18/2019
i would like to apologize for the poor service experience. our goal is to provide every customer with a 5 star service visit. tis survey reflects on how well your service advice addressed your concerns. if you have the name of the salesman that was speaking with you that would be appreciated.
Jeffrey MelloService Director
508-673-7646 x 238
JN
Jeffrey N.
Fall River, MA
2013 Hyundai Santa Fe S
Verified Customer
Great Response and quality service
Long wait more then normal but a recall issue had to be addressed ,,it was resolved and great communication amongst service staff as usual
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/18/2019
thank you for the 5 star review. we appreciate your patience.
Jeffrey MelloService Director
508-673-7646 x 238
BF
Brenda F.
Fall River, MA
2017 Hyundai Tucson
Verified Customer
Service
Excellent service
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/15/2019
thank you for the 5 star review
Service Director
508-673-7646 x 238
NP
Nelson P.
Fall River, MA
2018 Hyundai Santa Fe S
Verified Customer
Maintenance service
As usually this place never disappoints
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/15/2019
thank you for the 5 star review
Service Director
508-673-7646 x 238
MT
Marion T.
Portsmouth, RI
2018 Hyundai Elantra
Verified Customer
Friendly staff
The staff are always friendly and do an awesome job.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/15/2019
thank you for the 5 star review
Service Director
508-673-7646 x 238
Verified Customer
New Bedford, MA
2013 Hyundai Sonata
Verified Customer
ReScore Review™
Great Advisor
Lino, advisor, cares
Recommended
Original Review
Good Advisor
See letter dated 3/11/2019 to Empire Hyunda and Customer Service of Hyundai
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/14/2019
i would like to apologize for the poor service your advisor lino provided. our goal is to provide every customer with a 5 star service experience. i have reviewed your letter address the issue with the video. any comments in regards to what lino could have done to achieve a 5 star review would be greatly appreciated.
Jeffrey MelloService Director
508-673-7646 x 238
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/14/2019
Thank you for rescoring Lino the 5 star scores are very important to them and they do take pride in their job and assisting customers.
Jeffrey MelloService Director
508-673-7646 x 238
MM
Michael M.
Acushnet, MA
2017 Hyundai Santa Fe S
Verified Customer
Oil change and recall svc.
I brought my 2017 Santa Fe in for a routine oil change and recall svc...service tech reps. Are always friendly, knowledgeable and answer all my questions...I only get my vehicle serviced here...Frank who helped me this time went above n beyond great customer svc...give him a raise😁
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/15/2019
thank you for the 5 star review and positive comments
Service Director
508-673-7646 x 238
AM
Ann M.
Fall River, MA
2017 Hyundai Accent
Verified Customer
Good service
It's always good service. Thanks 😊
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/15/2019
thank you for the 5 star review
Service Director
508-673-7646 x 238
Verified Customer
Providence, RI
2018 Hyundai Sonata
Verified Customer
Excellent customer service !
Always a pleasure to get maintenance done . Everyone is friendly and provide excellent customer service
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/12/2019
thank you for the 5 star review.
Jeffrey MelloService Director
508-673-7646 x 238
Verified Customer
Fall River, MA
2013 Hyundai Tucson
Verified Customer
ReScore Review™
Great service department
Frank was extremely helpful and actually listened to my concerns and issues when I brought my car in for service.
Recommended
Original Review
The dealership is very helpful.
I like empire Hyundai as a dealership. I dislike Hyundai as a company. The service department was very helpful and Frank was great. I have had recurring issues on top of constant new issues and Hyundai refuses to assist. After 2 engines and continued struggles, Hyundai has yet to complete any of the open cases I have with them.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/12/2019
i would like to apologize for the poor service frank your advisor provided. it is our goal to provide a 5 star experience to every customer. we appreciate you taking the time to complete this review. any comments in regards to what frank could have done would helpful in improving the service we provide.
Jeffrey MelloService Director
508-673-7646 x 238
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/12/2019
thank you
Jeffrey MelloService Director
508-673-7646 x 238
Verified Customer
Fall River, MA
2011 Hyundai Sonata
Verified Customer
Buen servicio muy alto es costo
Deben de bajar los precios
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/12/2019
i would like to apologize for the poor service that andrew your service advisor provided. our goal is to provide a 5 star service experience for every customer. any comments regarding what andrew could have done to achieve a 5 star would be greatly appreciated.
Jeffrey MelloService Director
508-673-7646 x 238
PS
Peter S.
Fall River, MA
2013 Hyundai Santa Fe S
Verified Customer
Tough to find parking, but friendly service
Brought my Santa fe in for a recall & all went well
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/12/2019
thank you for the 5 star review
Jeffrey MelloService Director
508-673-7646 x 238
ES
Elaine S.
Tiverton, RI
2014 Hyundai Sonata
Verified Customer
Sonata recon
Empire service fixed my car to perfection. Frank is the man!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/12/2019
thank you for the 5 star review and patiences while adressing your concern.
Jeffrey MelloService Director
508-673-7646 x 238