Reviews
KO
Kevin O.
Seekonk, MA
2019 Hyundai Tucson
Verified Customer
Service
Great first service experience at Empire. Had a claim re a damaged tire (had purchased coverage), as well as oil change. Leno was a pleasure to work with, all work done as and when promised.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/13/2019
thank you for the 5 star review
Jeffrey MelloService Director
508-673-7646 x 238
PS
Pauline S.
Somerset, MA
2016 Hyundai Tucson
Verified Customer
Professional
My service rep was excellent
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/08/2019
thank you for the 5 star review
Jeffrey MelloService Director
508-673-7646 x 238
PR
Phyllis R.
Fall River, MA
2016 Hyundai Elantra
Verified Customer
Customer satisfaction
They go the extra mile to make sure your concerns are taken care of
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/05/2019
thank you for the 5 star review
Jeffrey MelloService Director
508-673-7646 x 238
JC
Jim C.
New Bedford, MA
2014 Hyundai Santa Fe Sport
Verified Customer
Always a satisfied customer .
Always greeted immediately, staff always very professional.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/01/2019
thank you for the 5 star review
Jeffrey MelloService Director
508-673-7646 x 238
RF
Raymond F.
Fall River, MA
2017 Hyundai Santa Fe Sport
Verified Customer
there service is real good
they are always there to help you
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 10/31/2019
thank you for the 5 star review
Jeffrey MelloService Director
508-673-7646 x 238
Verified Customer
New Bedford, MA
2016 Hyundai Elantra
Verified Customer
Service
Great experience
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 10/28/2019
our goal is to provide every customer with a 5 star experience. any comments in regards to what andrew could have done to achieve this would be appreciated.
Jeffrey MelloService Director
508-673-7646 x 238
Verified Customer
Fairhaven, MA
2018 Hyundai Elantra
Verified Customer
Prompt service, service manager made recommendations and answered all questions.ons
My 2019 Elantra was in need of an oil change. I try to have this completed on a regular basis. Recommendations were made regarding air filters since my squirrel family thinks their acorns should be stored in the engine compartment. I agreed that a new filter was appropriate. Future areas needing attention were pointed out to be handled at another appointment. I am very happy with the. experience.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 10/25/2019
thank you for the 5 star review and additional comments.
Jeffrey MelloService Director
508-673-7646 x 238
Verified Customer
Dartmouth, MA
2017 Hyundai Tucson
Verified Customer
Awesome Service
I love the fact that I showed up early to my appointment and they took my car in right away and I didn’t wait longer than an hour for them to change my oil and filter and also wash my car. I’ve never been somewhere that washes your car after and that is was sold me to keep coming back instead of going to the dealership I bought my car from for oil changes.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 10/22/2019
thank you for the 5 star review
Jeffrey MelloService Director
508-673-7646 x 238
JC
Jacob C.
Fall River, MA
2018 Hyundai Elantra Gt
Verified Customer
Very quick
Went in for a oil change and fuel service was in and out in no time.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 10/22/2019
thank you for the 5 star review
Jeffrey MelloService Director
508-673-7646 x 238
Verified Customer
New Bedford, MA
2013 Hyundai Accent
Verified Customer
service
Always friendly, knowledgeable and informative
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 10/17/2019
thank you for the 5 star review
Jeffrey MelloService Director
508-673-7646 x 238
Verified Customer
New Bedford, MA
2012 Hyundai Elantra
Verified Customer
Quick/honest
Frank was up with pricing and had my car in and out of there
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 10/17/2019
our goal is to provide every customer with a 5 star service experience. any comments in regards to what frank could have done to achieve this would be appreciated .
Jeffrey MelloService Director
508-673-7646 x 238
CT
Carla T.
Wareham, MA
2017 Hyundai Santa Fe
Verified Customer
Quick service, pleasant waiting area.
The service associate was friendly and explained the recommended service clearly.
My car was promptly serviced as I waited in the comfortable waiting area. My vehicle was serviced, washed and ready to go in no time.
My car was promptly serviced as I waited in the comfortable waiting area. My vehicle was serviced, washed and ready to go in no time.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 10/11/2019
thank you for the 5 star review
Jeffrey MelloService Director
508-673-7646 x 238
DF
Deborah F.
Swansea, MA
2015 Hyundai Santa Fe
Verified Customer
Great Friendly Service
The service dept. at Empire Hyundai is great. I have owned 5 different Hyundai vehicles over the past 27 years - all purchased and serviced at Empire. The service receive is handled in a very friendly and informative manner; appointments are easily made to fit my schedule, and the work is always done satisfactorily.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 10/11/2019
thank you for the 5 star review
Jeffrey MelloService Director
508-673-7646 x 238
Verified Customer
Fall River, MA
2017 Hyundai Elantra
Verified Customer
Very good place
Easy access in and out. Friendly and knowledgeable people
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 10/11/2019
thank you for the 5 star review
Jeffrey MelloService Director
508-673-7646 x 238
Verified Customer
Swansea, MA
2012 Hyundai Tucson
Verified Customer
Great work!!!
Staff was friendly, work ethics great!!!!!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 10/11/2019
thank you for the 5 star review
Jeffrey MelloService Director
508-673-7646 x 238
NN
Nicole N.
Fall River, MA
2017 Hyundai Tucson
Verified Customer
Great Service
Always great service! From the girls taking the appointment to the service guys, all are so very nice. They Never pressure you into buying anything which is nice but always let you know what you need and when you need to do it by.
Thanks
One suggestion is more coupons via email for services because as you know fixing vehicles is expensive and coupons help.
Thanks
One suggestion is more coupons via email for services because as you know fixing vehicles is expensive and coupons help.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 10/11/2019
thank you for the 5 star review
Jeffrey MelloService Director
508-673-7646 x 238
Verified Customer
New Bedford, MA
2011 Hyundai Tucson
Verified Customer
Friendly
Comfortable and friendly
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 10/07/2019
thank you for the 5 star review
Jeffrey MelloService Director
508-673-7646 x 238
FS
Frank S.
Fall River, MA
2009 Hyundai Elantra
Verified Customer
Trustworthy professionalism
Empire Hyundai, and especially Mr. Andrew Kennedy, are always upfront and honest in all aspects of servicing my vehicle, as well making me feel at ease.
I am profoundly ignorant about almost everything regarding automobiles, and Mr. Kennedy always takes the time to fully explain How Things Work.
Much appreciated!
I look forward to taking my car back for a mid-Winter tuneup!
I am profoundly ignorant about almost everything regarding automobiles, and Mr. Kennedy always takes the time to fully explain How Things Work.
Much appreciated!
I look forward to taking my car back for a mid-Winter tuneup!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 10/01/2019
thank you for the 5 star review and additional comments.
Jeffrey MelloService Director
508-673-7646 x 238
Verified Customer
North Dartmouth, MA
2016 Hyundai Sonata
Verified Customer
The service department is top notch
I have been a customer for many years and have always been very grateful for the excellent service of the Service Department.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 10/01/2019
thank you for the 5 star review
Jeffrey MelloService Director
508-673-7646 x 238
Verified Customer
Portsmouth, RI
2017 Hyundai Tucson
Verified Customer
Great Car!!
Ok place to get a car. Service is good.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/27/2019
thank you for the 5 star review
Jeffrey MelloService Director
508-673-7646 x 238