Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

1467 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 4.2666667/5Overall Rating 4.2666667/5Overall Rating 4.2666667/5Overall Rating 4.2666667/5rating 4.2666667
Original
Overall Rating 2.13333/5Overall Rating 2.13333/5rating 2.13333rating 2.13333rating 2.13333
92% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


RT
Robert T.
Fall River, MA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Job well done
The work I needed was done in a timely manner
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/16/2018

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

NB
Nate B.
Fall River, MA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
2018 sonata
Jose and joe worked there butts off for a few days to get me into my 2018 sonata. I could t be more thankful or appreciative of there commitment to helping me out.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/14/2018

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

RS
Raymond S.
Fall River, MA
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Service department
No complaints
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/14/2018

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

Verified Customer
New Bedford, MA
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2018 Category: Service
Very clean and everyone is very nice.
Forgot the name of the gentleman who waited on me, but he was very nice and informed me of a couple of things that needed to be done.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/14/2018

our goal is to provide every customer with a 5 star service experience. any comments in regards to what lino your service advisor could have done to achieve this would be greatly appreciated 

Jeffrey Mello
Service Director
508-673-7646 x 238

Verified Customer
New Bedford, MA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Everything was great
Very friendly and did everything on time. Great service.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/14/2018

thank you for the 5 star review and for choosing empire service department 

Jeffrey Mello
Service Director
508-673-7646 x 238

Verified Customer
Fall River, MA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Exceptional Service
The Service Associate was very kind and informative. Definitely recommend.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/14/2018

thank you for the 5 star review and positive comments 

Jeffrey Mello
Service Director
508-673-7646 x 238

DC
Donald C.
Fall River, MA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Excellent service always
Jeff White and staff are awesome
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/14/2018

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

Verified Customer
Dartmouth, MA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Fantastic Service
Fast and friendly service
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/12/2018

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

CF
Christopher F.
New Bedford, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Great respect for the customer
Satisfied ever time i go to Empire Hyundai
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/12/2018

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

DB
Deborah B.
Newport, RI
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Oil change
Always treated well and fast service
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/12/2018

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

SS
Susan S.
Fall River, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Service and the people providijng it.
The service is prompt, convenient, clearly explained and well done. The people are helpful, polite, they listen and explain, and keep me updated. It is a welcoming atmosphete.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/12/2018

thank you for the 5 star review. we appreciate the opportunity to service your vehicle 

Jeffrey Mello
Service Director
508-673-7646 x 238

SH
Sandra H.
Berkley, MA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Vehicle is always ready on time promised.
Been going to this dealership for many years.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/09/2018

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

RN
Rosemarie N.
Taunton, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
They are the best!
The service department has always been very professional personable awesome staff!! The best around!!
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/09/2018

thank you for the 5 star review and for choosing empire hyundai 

Jeffrey Mello
Service Director
508-673-7646 x 238

JR
James R.
Rochester, MA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
service dept. very good
I was informed and walked thru all the work done to my car.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/09/2018

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

BA
Beverly A.
Somerset, MA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Customer Service
Very satisfied with the service that we have received every time we have brought our Genesis in for service. Jeff White knows our vehicle and when we leave it in his hands we know it will be well taken care of. Dealership should offer loaner vehicle for repairs that take a day or two.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/09/2018

 thank you for the 5 star review and for allowing use to service your vehicle

Jeffrey Mello
Service Director
508-673-7646 x 238

CM
Carmen M.
New Bedford, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Empire gives superb service.
Frank is very helpful he is the man.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/06/2018

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

Verified Customer
Fall River, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
personell
great facility
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/06/2018

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

HG
Hadassam G.
Providence, RI
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Great thorough service
I’m happy with the service. I noticed the difference the minute my car left the parking lot!
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/06/2018

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

CG
Constance G.
Fairhaven, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Service for maintaince
Efficient and informative
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/06/2018

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

TS
Tammy S.
Fall River, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Service center
Andrew as always is very knowledgeable,pleasant,and accommodating with all of my questions and concerns. Speedy in and out with oil change .
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/06/2018

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238