Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

1871 Reviews

ReScore Reviews™ (38)

ReScore
Overall Rating 4.2105284/5Overall Rating 4.2105284/5Overall Rating 4.2105284/5Overall Rating 4.2105284/5rating 4.2105284
Original
Overall Rating 2.21053/5Overall Rating 2.21053/5rating 2.21053rating 2.21053rating 2.21053
92% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


CC
Cheryl C.
Fall River, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
Very professional
Prompt, efficient, knowledgeable and friendly service. Thank you

AB
Antonio B.
Fall River, MA
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Helpful
Shits tight as fuck
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/21/2019

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

NC
Natalie C.
Bristol, RI
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Customer service
Very good
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/21/2019

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

JJ
Jacqueline J.
Providence, RI
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Service visit
Excellent service. Pleasant staff.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/21/2019

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

Verified Customer
Tiverton, RI
2017 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2019 Category: Service
Service Department is ok
Nothing specifically bad to say but it is typical dealership service department. They do the job but nothing stands out as being above average from any other dealership experiences I have had.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/21/2019

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

Verified Customer
Portsmouth, RI
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Friendly staff
Every time I go to get a oil change everyone is so friendly and helpful.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/21/2019

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

Verified Customer
Dartmouth, MA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Unplanned Service
Once again empire took care of an unplanned issue and got me back on the road quickly.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/21/2019

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

Verified Customer
New Bedford, MA
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Friendly
Friendly
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/21/2019

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

CA
Carol A.
Warren, RI
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
N/A
I have always been treated professionally. The work is always explained in detail. Never a problem.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/21/2019

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

WB
William B.
Fall River, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
They do exactly what they say, no surprises
Never have a problem. Always very professional.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/21/2019

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

AS
Allen S.
Somerset, MA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Car
Great Service. In for repairs due to accident and they made it very simple.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/21/2019

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

LL
Linda L.
Westport, MA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Excellent service
Have been there several times for service and have always been well satisfied
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/21/2019

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

Verified Customer
Portsmouth, RI
2011 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Easy
Easy to schedule, easy to find, easy to deal with. Doesn't try to "upsell" unnecessary services for that day, but makes good recommendations for future service needs.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/21/2019

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

MB
M B.
Riverside, RI
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
oil change
they are open and honest about what they are going to do and how long it will take
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/21/2019

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

Verified Customer
Somerset, MA
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Awesome Service
The staff is always helpful...they take the time to explain all your service needs!!!
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/21/2019

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

Verified Customer
North Dartmouth, MA
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Super nice service people
Had a great loaner car
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/21/2019

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

RY
Ruth Y.
Fall River, MA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
The service department is the best
I’ve been quite disappointed in the sales dept simply because they really don’t care about you. They just want your money. I have been quite short with the service dept before and yet they still kept it professional and did what they could to take care of my concerns. They aren’t here to rob you. They are here to meet your needs. The staff is friendly and they are on top of keeping you informed. I love these fellas and will go to see them until this car is paid off.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/21/2019

thank you for the 5 star review we appreciate the opportunity to service your vehicle. 

Jeffrey Mello
Service Director
508-673-7646 x 238

FK
Faith K.
Somerset, MA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Service
Quick and courteous service. Was informed throughout entire process. My car was ready as promised.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/21/2019

thank you for the 5 star reveiw

Jeffrey Mello
Service Director
508-673-7646 x 238

CA
Cheryl A.
North Dartmouth, MA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Excellent Customer Service
The customer service was the best that I have received from any other Dealership I have done business with. I will be doing all my future services with Empire Hyundai!!!
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/21/2019

thank you for the 5 star reveiw and positive comments 

Jeffrey Mello
Service Director
508-673-7646 x 238

DB
Diane B.
Fall River, MA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Another great Job
At the last minute, they offered me a vehicle because of another appointment .
Car was clean, vacuumed and work done right!

And Andrew is the best!
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/14/2019

thank you for the 5 star review

Jeffrey Mello
Service Director
508-673-7646 x 238