Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

1695 Reviews

ReScore Reviews™ (36)

ReScore
Overall Rating 4.2777756/5Overall Rating 4.2777756/5Overall Rating 4.2777756/5Overall Rating 4.2777756/5rating 4.2777756
Original
Overall Rating 2.18919/5Overall Rating 2.18919/5rating 2.18919rating 2.18919rating 2.18919
92% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


RG
Robert G.
Fall River, MA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
.
.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/18/2019

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

TF
Thomas F.
New Bedford, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
Always excellent
My family has bought many vehicles through the years. Always great service top to bottom at this dealership always bring us back. Great job.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/18/2019

thank you for the 5 star review and all the family business 

Jeffrey Mello
Service Director
508-673-7646 x 238

KB
Katherine B.
Little Compton, RI
2012 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Love how you love my old Touring
Thanks!
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/18/2019

thank you for the 5 star review and allowing us to service your vehicle. 

Jeffrey Mello
Service Director
508-673-7646 x 238

CL
Claudette L.
Swansea, MA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Excellent service
Always treated as a valued customer, this is my 5th vehicle purchased and serviced at empire.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/18/2019

thank you for the 5 star review and repeat purchases.

Jeffrey Mello
Service Director
508-673-7646 x 238

JB
Joann B.
Fall River, MA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Service Department best anywhere
Efficient, professional, friendly and honest.. this is what I have come to expect from the Empire Hyundai Service Department and they have never let me down
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/18/2019

thank you for the 5 star review and positive comments 

Jeffrey Mello
Service Director
508-673-7646 x 238

TM
Timothy M.
Fall River, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
The car brand
1
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/18/2019

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

Verified Customer
Providence, RI
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Service
Never a problem when servicing my car here!
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/18/2019

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

Verified Customer
Tiverton, RI
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2019 Category: Service
Service was excellent. Sales people need to back off.
I went to the dealership for a recall and some routine maintenance. As I pulled up to the dealership and got out of my car a salesman approached me and asked me if I was trading my car in. I politely told him no and that I was there for service. He said "ok, what's your payment on that?" I informed that my car was paid off and that I was just there for service. I went to the service desk and the service advisor was polite and attentive. They took my car right away and told me with the recall and the work I had asked to be done would take a couple hours. I sat in the waiting room for a while. Every once in a while I like to get up, take a wall, maybe use the restroom, etc. Every time I left the room the same sales guy kept badgering me about trading my car in. Now I have no problem telling the guy to beat it, but it makes the whole service experience tedious and annoying.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/18/2019

i would like to apologize for the poor service experience. our goal is to provide every customer with a 5 star service visit. tis survey reflects on how well your service advice addressed your concerns. if you have the name of the salesman that was speaking with you that would be appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238

JN
Jeffrey N.
Fall River, MA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Great Response and quality service
Long wait more then normal but a recall issue had to be addressed ,,it was resolved and great communication amongst service staff as usual
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/18/2019

thank you for the 5 star review. we appreciate your patience. 

Jeffrey Mello
Service Director
508-673-7646 x 238

BF
Brenda F.
Fall River, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Service
Excellent service
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/15/2019

thank you for the 5 star review

 

Jeffrey Mello
Service Director
508-673-7646 x 238

NP
Nelson P.
Fall River, MA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Maintenance service
As usually this place never disappoints
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/15/2019

thank you for the 5 star review

 

Jeffrey Mello
Service Director
508-673-7646 x 238

MT
Marion T.
Portsmouth, RI
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Friendly staff
The staff are always friendly and do an awesome job.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/15/2019

thank you for the 5 star review

 

Jeffrey Mello
Service Director
508-673-7646 x 238

Verified Customer
New Bedford, MA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Great Advisor
Lino, advisor, cares

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/14/2019 Category: Service
Good Advisor
See letter dated 3/11/2019 to Empire Hyunda and Customer Service of Hyundai
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/14/2019

i would like to apologize for the poor service your advisor lino provided. our goal is to provide every customer with a 5 star service experience. i have reviewed your letter address the issue with the video. any comments in regards to what lino could have done to achieve a 5 star review would be greatly appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/14/2019

Thank you for rescoring Lino the 5 star scores are very important to them and they do take pride in their job and assisting customers.

Jeffrey Mello
Service Director
508-673-7646 x 238

MM
Michael M.
Acushnet, MA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Oil change and recall svc.
I brought my 2017 Santa Fe in for a routine oil change and recall svc...service tech reps. Are always friendly, knowledgeable and answer all my questions...I only get my vehicle serviced here...Frank who helped me this time went above n beyond great customer svc...give him a raise😁
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/15/2019

 thank you for the 5 star review and positive comments 

 

Jeffrey Mello
Service Director
508-673-7646 x 238

AM
Ann M.
Fall River, MA
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Good service
It's always good service. Thanks 😊
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/15/2019

thank you for the 5 star review

 

Jeffrey Mello
Service Director
508-673-7646 x 238

Verified Customer
Providence, RI
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Excellent customer service !
Always a pleasure to get maintenance done . Everyone is friendly and provide excellent customer service
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/12/2019

thank you for the 5 star review. 

Jeffrey Mello
Service Director
508-673-7646 x 238

Verified Customer
Fall River, MA
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Great service department
Frank was extremely helpful and actually listened to my concerns and issues when I brought my car in for service.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/12/2019 Category: Service
The dealership is very helpful.
I like empire Hyundai as a dealership. I dislike Hyundai as a company. The service department was very helpful and Frank was great. I have had recurring issues on top of constant new issues and Hyundai refuses to assist. After 2 engines and continued struggles, Hyundai has yet to complete any of the open cases I have with them.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/12/2019

i would like to apologize for the poor service frank your advisor provided. it is our goal to provide a 5 star experience to every customer. we appreciate you taking the time to complete this review. any comments in regards to what frank could have done would helpful in improving the service we provide. 

Jeffrey Mello
Service Director
508-673-7646 x 238
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/12/2019

thank you 

Jeffrey Mello
Service Director
508-673-7646 x 238

Verified Customer
Fall River, MA
2011 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/11/2019 Category: Service
Buen servicio muy alto es costo
Deben de bajar los precios
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/12/2019

i would like to apologize for the poor service that andrew your service advisor provided. our goal is to provide a 5 star service experience for every customer. any comments regarding what andrew could have done to achieve a 5 star would be greatly appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238

PS
Peter S.
Fall River, MA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Tough to find parking, but friendly service
Brought my Santa fe in for a recall & all went well
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/12/2019

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

ES
Elaine S.
Tiverton, RI
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Sonata recon
Empire service fixed my car to perfection. Frank is the man!
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/12/2019

thank you for the 5 star review and patiences while adressing your concern.

Jeffrey Mello
Service Director
508-673-7646 x 238