Thank you for your feedback. To further clarify your comments, the error warning you had on, the check engine light, can come on for many many reason. There are thousands of code/issues that can cause this ranging from a loose gas cap to a turbocharger failure and everything in between. When you stopped by the other day we offered to see what codes were in the engine computer for you immediately and confirmed the codes you had previously were indeed resolved. The codes that caused the warning light now were, in fact, different.
We ( meaning myself the "smart-ass tech" AKA owner, and Alex ) dropped what we were doing to help you the very instant we knew you were here with a warning light. After retrieving the codes from the computer and comparing them to the previous repair they are unrelated. My "lame-brain" explanation was that your previous faults were for the evaporative emission system and your code that is causing the current fault light is for boost regulation. Again, a different problem as well as confirmation the other issue is fixed. If you would have liked more technical information on this I would have been happy to explain further. For your informational purposes Ill be happy to further explain in writing below.
The code you had stored in the engine computer previously was for the evaporative emission system purge valve, specifically, 003163 for fuel tank ventilation system shut off valve clamped open (present). This is the part that we replaced for you when you returned to have the repair done (Inv.18585). After a test drive and recheck no faults had returned. It was documented on the first repair order (inv17487) that you had fault 002774 Air volume plausibility , volume too high (not present). Considering this code was "not present" and the other code for the evaporative emission issue was "present" we opted to repair this part only and not charge you to replace anything that you didn't need or that we couldn't prove was an issue at the time. This is because we have your best financial interest at heart here. Moving forward to the day you stopped by, this previously recorded "not present" code and others relating to a boost pressure are now causing an issue and a warning light. They are now "present" and I can justify spending your money/our time to figure out why this is happening. I understand this is an inconvenience for us all. Had I been able to take your car in immediately and figure out this problem you can bet that I would have. Unfortunately, I was not able to and in the interest of providing good customer service to you and our clients currently in service we scheduled the next available time when we could give your vehicle our complete attention.
We have been around for awhile now (going on 8 yrs) and have a great reputation of providing excellent customer service. If I rubbed you the wrong way by not giving you a thorough enough explanation of what was going on with your vehicle than I clearly misread what your expectations were and failed you. I accept full responsibility for that. My priority at that moment was to let you get back to whatever it was you were doing that day and schedule time with your vehicle to figure out exactly what was causing this warning. Again in an effort to disrupt your schedule as little as possible it is much more time effective to schedule a time slot rather than wait around on a fully booked day. I would consider all these things good customer service. In reflection the only thing I could have done better for you would be to pull a tech off another vehicle for another client who had an appointment that day and make them work on your car. I personally don't feel that this would have been fair to the other guy and would not want to be treated that way.
At this point in the history of our shop I have become aware we may not be the shop for everyone..... this bashing me on-line rather than giving me a phone call to discuss your concerns has made your decision quite clear and I wish you and your vehicle the best in the future. We have gone ahead with your request to cancel your appointment. Should you care to use our services in the future or have any questions or comments please feel free to reach out to me at Derek@escondidogermanauto.com or by phone at 7607413905.
Derek @ EGA