Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

440 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
97% Business Response
Latest Review 8 days ago

Reviews


GJ
George J.
Morristown, TN
Mercedes-Benz SLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
George said the business was good, he read some online reviews and heard great things about them. He wanted to mention that he really appreciates the way they took care of him.
This review was collected via phone interview by Customer Research Inc.

AC
Aaron C.
Maryville, TN
Mazda RX-8
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Aaron said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 03/13/2019

Thank you Aaron! We really appreciate your business, and look forward to working with you again in the future!

The Team at European Auto Garage
(865) 862-5270

RJ
Richard J.
Knoxville, TN
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019
EAG
The service once again was superb. The service department and technicians are all 10’s in my opinion.
Rich D. from European Auto Garage responded on 03/11/2019

Thank you Richard! It was so great to see you! We really appreciate your business and wish you didn't have to travel so far for us to work on you X5.  We look forward to working with you in the future and wish you safe travels!

The Team at European Auto Garage
(865) 862-5270

RK
Robert K.
Knoxville, TN
Mercedes-Benz GLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019
Fast work and pleasant people
Keep up the good and reliable work. Stay trustworthy.
Rich D. from European Auto Garage responded on 03/13/2019

Thank you Robert! We love to hear that our hard work shows! We really appreciate your confidence, trust, and business.  We look forward to working with you in the future!

The Team at European Auto Garage
(865) 862-5270

DO
David O.
Maryville, TN
Mercedes-Benz C-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
David said the staff were friendly and professional. They took care of him and offered a great price.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 03/13/2019

Thank you David! We really appreciate your business!

The Team at European Auto Garage
(865) 862-5270

QM
Quentin M.
Knoxville, TN
BMW 325i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Quentin said the staff got him out of trouble and helped him out.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 03/13/2019

Thank you Quentin! We really appreciate you and your business!

The Team at European Auto Garage
(865) 862-5270

Verified Customer
Knoxville, TN
BMW X2
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019
impressed with the cleanliness of the shop, waiting area was great!
great service, will return as soon as needed
Rich D. from European Auto Garage responded on 03/05/2019

Thank you! It is always great to hear that our hard work shows, and that our customers are comfortable with our shop.  We believe that our customer's first impression is key to the start of earning their trust.  Our front end staff works hard to create an great customer experience.  It's great to hear that we have done that with you! Thank you again, we really appreciate your business, and look forward to working with you in the future.

The Team at European Auto Garage
(865) 862-5270

Verified Customer
Knoxville, TN
BMW 128i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019
Great service as always
EAG has consistently provided the best service at a fair price for over a decade now. Would not take my car any other place. Joe.
Rich D. from European Auto Garage responded on 03/05/2019

Thank you Joe! We really appreciate your business, trust, and loyalty! We wouldn't be here without customers like you!  It is always great to hear that our hard work shows, and we are earning our business.  Thank you again!

The Team at European Auto Garage
(865) 862-5270

JM
John M.
Knoxville, TN
MINI Cooper Hardtop
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/01/2019 Category: Service
John said it was a little expensive but they did a good job on it.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 02/06/2019

Thank you John! We love to hear that our hard work shows! We really appreciate your business, and look forward to working with you in the future!

The Team at European Auto Garage

(865) 862-5270

JC
John C.
Tennessee
Volkswagen GTI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Service
John said that the place wasn't pushy, were done in a timely manner and were reasonably priced.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 02/06/2019

Thank you John! Our shop philosophy is to inform our customers the condition of their vehicle. We are then able to work with our customers, to prioritize any repairs or maintenance needed on their vehicles. Car repairs can be costly and we understand. That's why we  work hard to help in any way we can.  We really appreciate your business, and look forward to helping you maintain your vehicle in the future.

The Team at European Auto Garage
(865) 862-5270

RM
Ryan M.
Knoxville, TN
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Ryan said the staff is very up front, explained things very well and did quick service.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 01/22/2019

Thank you Ryan! We really appreciate your business, and look forward to working with you again!

The Team at European Auto Garage
(865) 862-5270

JM
Jose M.
Knoxville, TN
Mercedes-Benz C250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Jose said the business was a good experience.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 01/22/2019

Thank you Jose! We love to hear that our hard work shows.  We really appreciate your business, and look forward to working with you again.

The Team at European Auto Garage
(865) 862-5270

BH
Basil H.
Kingston, TN
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019
Excellent Service
I returned to European Auto Garage because I have received excellent service in the past. This visit was no different. The repairs I needed were performed well and quickly. Your continual excellent service ensures that I will return for any other required work on my vehicle.
Rich D. from European Auto Garage responded on 01/22/2019

Thank you Basil! We really appreciate your business.  It is always a pleasure to work on your vehicle.  

The Team at European Auto Garage
(865) 862-5270

SH
Sharon H.
Knoxville, TN
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Sharon said that the place has never let her down.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 01/22/2019

Thank you Sharon! We love to hear when our customers are happy with our work.  We really strive to provide an exceptional customer experience! We appreciate your business, and look forward to working with you again!

The Team at European Auto Garage
(865) 862-5270

DT
Donna T.
Maryville, TN
Porsche Macan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Donna said the service was seamless. The employees had her vehicle in and out quickly. They provided a good report. The work was done at a better price than others.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 01/22/2019

Thank you Donna!  We love to hear when our customers like our Digital Inspection reports.  It's like giving our customers a "health report" on their vehicle.  
Thank you again, we really appreciate your business!

The Team at European Auto Garage
(865) 862-5270

AO
Andrew O.
Knoxville, TN
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Andrew said they told him what was wrong and he has worked on it himself.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 12/19/2018

Thank you Andrew! We really appreciate your business!

The Team at European Auto Garage

(865) 862-5270

EH
Emily H.
Knoxville, TN
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Emily said everybody is always friendly there. She appreciates their texts that they send her, so she is aware of the work done on her vehicle.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 01/22/2019

Thank you Emily! We love to hear when our customers like the technology we use to communicate their vehicle's "health" and status.  It certainly helps minimize the phone tag of traditional communication.  We realize our customers aren't always available for calls, so texting and our digital inspections make it that much quicker to let our customers know what is happening.
Thank you again, we really appreciate your business!

The Team at European Auto Garage
(865) 862-5270

BH
Basil H.
Kingston, TN
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018
Fantastic Team
Fantastic service from a team who knows what they are talking about and what they are doing. The text sent summarizing your car's health is a great tool. I have found my place when it comes to care maintenance and repair.
Rich D. from European Auto Garage responded on 12/10/2018

Thank you Basil! We love our Digital Inspection Tool as well! It really helps when communicating with our customers, about the health of their vehicle. Thank you for your trust and confidence, we love to hear that our hard work shows! We really appreciate your business, and look forward to working with you to maintain your vehicle.

The Team at European Auto Garage
(865) 862-5270

DM
Dan M.
Seymour, TN
BMW 6 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Dan said this business goes out of the way to accommodate the customers and the prices are good.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 12/11/2018

Thank you Dan! We really appreciate your business and look forward to working with you again in the future!

The Team at European Auto Garage
(865) 862-5270

JK
Judy K.
Tennessee
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Judy said she had no problems at this business. It didn't take that long, and everything went fine.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 12/11/2018

Thank you Judy! We really appreciate your business!

The Team at European Auto Garage
(865) 862-5270