Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

388 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
96% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Knoxville, TN
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
Great Service
Great customer service from beginning to end. Very thorough diagnostics. Excellent communication.
Rich D. from European Auto Garage responded on 09/18/2018

Thank you Lindsey! We believe that communication is key to a great relationship! We really appreciate your business and look forward to working with you to maintain your vehicle.
The Team at European Auto Garage

(865) 862-5270

Verified Customer
Knoxville, TN
BMW
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018
Great auto shop
Great people who do great work!
Rich D. from European Auto Garage responded on 09/18/2018

Thank you William! We really appreciate your business and look forward to working with you again!
The Team at European Auto Garage

(865) 862-5270

JM
Jordan M.
Tennessee
Audi A3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Jordan said that this business provided an excellent service. The staff were all courteous and his over all experience was really good.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 09/18/2018

Thank you Jordan! We love to hear that our hard work shows! We really appreciate your business and look forward to working with you in the future!

The Team at European Auto Garage
(865) 862-5270

JF
Jay F.
Tennessee
Mercedes-Benz C300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Jay said the staff provided a very thorough job.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 09/18/2018

Thank you Jay! We really appreciate your business!

The Team at European Auto Garage
(865) 862-5270

JW
Jeff W.
Oak Ridge, TN
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018
Regular Service Visit for Audi A4
Scheduled appointment, was told it would take an hour. Arrived at designated time, checked in. Car was serviced and completed in exactly the time quoted. Can't ask for more.
Rich D. from European Auto Garage responded on 09/13/2018

Thank you Jeff! We strive for efficiency, and sounds like it is working.  We really appreciate your business and look forward to helping you maintain your vehicle in the future!

The Team at European Auto Garage
(865) 862-5270

CH
Chris H.
Jefferson City, TN
Audi S5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018
Very informative
I loved that they gave me a complete list of services that needed fixed soon & things that were coming due
Rich D. from European Auto Garage responded on 09/13/2018

Thank you Chris! We love our Digital Inspections as well! We really appreciate your business and look forward to helping you maintain your vehicle.

The Team at European Auto Garage
(865) 862-5270

BA
Ben A.
Tennessee
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Ben said the mechanic was fast and also very efficient.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 09/13/2018

Thank you Ben! We really work hard to be the most efficient shop in Knoxville.  Glad to hear that it shows! We really appreciate your business, and look forward to working with you in the future!

The Team at European Auto Garage
(865) 862-5270

Verified Customer
Crossville, TN
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Off to a good start
Pretty simple service this time but I will definitely be back.
Rich D. from European Auto Garage responded on 09/13/2018

Thank you Dale! We really appreciate your business and look forward to working with you in the future to help maintain your vehicle.

The Team at European Auto Garage
(865) 862-5270

SS
Shay S.
Knoxville, TN
Volvo XC90
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018
Excellent communication and service
I ordered new tires through Tirerack and had them shipped directly to EAG. They confirmed the appt online in an effortless process. When I arrived at the appointment, they unexpectedly offered me a loaner car which gave me the opportunity to be more productive during the service. They completed the service as per their estimate. Customer service was response and friendly. Very pleased.
Rich D. from European Auto Garage responded on 09/04/2018

Thank you Shay! We love working with Tire Rack they make everything so effortless, with their constant communication and updates.  We really appreciate your business, and look forward to servicing your vehicle in the future.

The Team at European Auto Garage
(865) 862-5270

DF
David F.
Knoxville, TN
Porsche Cayenne
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
David said, the service was good.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 09/04/2018

Thank you David! We really appreciate your business!
The Team at European Auto Garage

(865) 862-5270
Rich D. from European Auto Garage responded on 09/04/2018

Thank you David! We really appreciate your business!

The Team at European Auto Garage
(865) 862-5270

MS
Misty S.
Maynardville, TN
Lexus GS 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Misty said the staff members at the business were accommodating. They fit her in at the last minute, the atmosphere was pleasant, they were informative and done on time.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 09/04/2018

Thank you Misty! We are happy that we were able to accommodate you, especially since you are coming so far. Our Certified technician was able to get get your oil service completed quickly, and get you back on the road. Thank you again, we really appreciate your business!

The Team at European Auto Garage
(865) 862-5270

CM
Carissa M.
Tennessee
Mazda MX-5 Miata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Carissa said she was pleased with the service and the quick turnaround. Mark did a great job.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 09/04/2018

Thank you Carissa!  We really appreciate your business and look forward to servicing your vehicle in the future.

The Team at European Auto Garage
(865) 862-5270

AB
Anita B.
Knoxville, TN
Volvo XC60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Anita said the customer service was good.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 08/22/2018

Thank you Anita! We really appreciate your business!

The Team at European Auto Garage
(865) 862-5270

MC
Michael C.
Lenoir City, TN
Audi A7
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2018
TIRES & OIL CHANGE
Ordered the tires from Tire Rack and had them delivered directly to EAG. The entire process was seamless and professional. While I was there, I added the oil change. Staff was extremely responsive and accommodating. Love the new(er) facility and location. Will take my Audi A7 there for all service in the future.
Rich D. from European Auto Garage responded on 08/22/2018

Thank you Michael! Tire Rack makes working with them a breeze. Between their great prices, road hazard warranty, and excellent communication updates, they are a great partner for tires.  We are always happy to hear that our hard work shows, and that customers love our new location and facility! Thank you again, we really appreciate your business, and look forward to working with you again in the future!

The Team at European Auto Garage
(865) 862-5270

BC
Bobby C.
Tennessee
Porsche 911
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Bobby said the business always does a good job.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 08/22/2018

Thank you Bobby! We really appreciate your business, and look forward to working with you in the future!

The Team at European Auto Garage
(865) 862-5270

AM
Armani M.
Tennessee
Audi A7
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Armani said the service was pretty good,.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 08/22/2018

Thank you Armani! We really appreciate your business!

The Team at European Auto Garage
(865) 862-5270

Verified Customer
Knoxville, TN
BMW
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018
Knowledgeable, friendly, love cars
Great people who love working on cars. Knowledgeable, friendly, professional, and prompt.
Rich D. from European Auto Garage responded on 08/15/2018

Thank you William! Yes, we have total car enthusiasts on our team at EAG, from our front staff, to the technicians in the back.  Thanks again, we really appreciate your business, and look forward to working with you in the future!

The Team at European Auto Garage
(865) 862-5270

AR
Al R.
Tennessee
Porsche 911
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Al said the business did a very thorough inspection. Andrew was very accommodating. He is waiting on a follow-up from the business. Keep up the good work.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 08/22/2018

Thank you Al! We are always happy to hear that our customers like our Digital Inspection Reports. We love them!  They are such a great tool in explaining what's going on with our customer's vehicles. We look forward to helping you make a calculated/educated vehicle purchase. Thank you again, we really appreciate your business.

The Team at European Auto Garage
(865) 862-5270

JJ
Joe J.
Knoxville, TN
Volkswagen Tiguan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Joe said they were very friendly, the staff quickly diagnosed the problem and resolved it very quickly.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 08/15/2018

Thank you Joe! We love to hear that our hard work and expertise shows! We really appreciate your business and look forward to working with you in the future!

The Team at European Auto Garage
(865) 862-5270

RG
Richard G.
Knoxville, TN
Acura NSX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Richard said the employees were friendly. They provided prompt service.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 08/15/2018

Thank you Richard! We really appreciate your business!

The Team at European Auto Garage
(865) 862-5270