Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

429 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
96% Business Response
Latest Review 5 days ago

Reviews


JM
Jose M.
Knoxville, TN
Mercedes-Benz C250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Jose said the business was a good experience.
This review was collected via phone interview by Customer Research Inc.

BH
Basil H.
Kingston, TN
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019
Excellent Service
I returned to European Auto Garage because I have received excellent service in the past. This visit was no different. The repairs I needed were performed well and quickly. Your continual excellent service ensures that I will return for any other required work on my vehicle.

SH
Sharon H.
Knoxville, TN
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Sharon said that the place has never let her down.
This review was collected via phone interview by Customer Research Inc.

DT
Donna T.
Maryville, TN
Porsche Macan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Donna said the service was seamless. The employees had her vehicle in and out quickly. They provided a good report. The work was done at a better price than others.
This review was collected via phone interview by Customer Research Inc.

AO
Andrew O.
Knoxville, TN
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Andrew said they told him what was wrong and he has worked on it himself.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 12/19/2018

Thank you Andrew! We really appreciate your business!

The Team at European Auto Garage

(865) 862-5270

EH
Emily H.
Knoxville, TN
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Emily said everybody is always friendly there. She appreciates their texts that they send her, so she is aware of the work done on her vehicle.
This review was collected via phone interview by Customer Research Inc.

BH
Basil H.
Kingston, TN
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018
Fantastic Team
Fantastic service from a team who knows what they are talking about and what they are doing. The text sent summarizing your car's health is a great tool. I have found my place when it comes to care maintenance and repair.
Rich D. from European Auto Garage responded on 12/10/2018

Thank you Basil! We love our Digital Inspection Tool as well! It really helps when communicating with our customers, about the health of their vehicle. Thank you for your trust and confidence, we love to hear that our hard work shows! We really appreciate your business, and look forward to working with you to maintain your vehicle.

The Team at European Auto Garage
(865) 862-5270

DM
Dan M.
Seymour, TN
BMW 6 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Dan said this business goes out of the way to accommodate the customers and the prices are good.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 12/11/2018

Thank you Dan! We really appreciate your business and look forward to working with you again in the future!

The Team at European Auto Garage
(865) 862-5270

JK
Judy K.
Tennessee
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Judy said she had no problems at this business. It didn't take that long, and everything went fine.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 12/11/2018

Thank you Judy! We really appreciate your business!

The Team at European Auto Garage
(865) 862-5270

MT
Mark T.
Knoxville, TN
Mercedes-Benz E-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018
Very professional
Fast thorough service all employees are courteous & professional. Comfortable surroundings make waiting more tolerable
Rich D. from European Auto Garage responded on 12/10/2018

Thank you Mark!  We love to hear that our hard work shows.  We really appreciate your business and look forward to working with you in the future!

The Team at European Auto Garage
(865) 862-5270

DC
Dick C.
Knoxville, TN
Chevrolet Colorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2018
Fog Lights
I purchased a 2018 Colorado Truck and found the driving lights to be too dim...EAG installed Fog Lights with LED bulbs and replaced all exterior bulbs with LEDs...Next week an Oil Change...They are the BEST.
Rich D. from European Auto Garage responded on 12/10/2018

Thank you Dick! It is always our pleasure to work with you on your vehicles! We hope you enjoy your new lights! I know that everyone who does the retro fit really can tell the difference, and loves them.  We look forward to seeing you again soon.  Thank you again for all your trust and confidence in our shop, we really appreciate it!

The Team at European Auto Garage
(865) 862-5270

MW
Megan W.
Knoxville, TN
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Megan said they have always been very helpful.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 11/20/2018

Thank you Megan!  We really appreciate your business!

The Team at European Auto Garage
(865) 862-5270

FS
F Kevin S.
Knoxville, TN
BMW 135i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Great Job
EAG did a great job aligning my car after installing new front tires.
Rich D. from European Auto Garage responded on 11/15/2018

Thank you Kevin! We really love our Hunter Tire and Alignment equipment.  The road force balance machine makes balancing new tires a breeze, and using our Hawkeye Elite alignment machine with in ground/flush mount lift, helps to create a precision alignment. We really appreciate your business, and look forward to working with you in the future!

The Team at European Auto Garage
(865) 862-5270

MO
Michael O.
Oak Ridge, TN
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Michael said the staff knew what they were doing and did it well. They gave him a great loaner vehicle.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 11/15/2018

Thank you Michael! We really appreciate your business! We totally understand that getting your car serviced isn't always the most convenient thing to do.  That is why we are happy to have loner cars available for extensive services and we also offer shuttle service as an alternative to waiting.. Just one of the small things we do to make vehicle repairs and service more pleasant. 
Thank you again, and we look forward to working with you in the future!

The Team at European Auto Garage
(865) 862-5270

CB
Chris B.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Spoke with Chris's brother. He said they have a business to business working relationship and the work is great.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 11/12/2018

Thank you Chris! We really appreciate your business and look forward to working with you in the future!

The Team at European Auto Garage
(865) 862-5270

KC
Kevin C.
Knoxville, TN
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
2014 GMC is new again
EAG once again did an incredible job of recommending what would give me the most bang for the buck. Alex made the truck new again with ceramic coating and repairing some spots. He also brought the bed cover back to life. He does awesome job on detailing inside and out.
Rich D. from European Auto Garage responded on 11/12/2018

Thank you Kevin! We love to hear when hard work shows. Alex's ceramic coating line has been a great addition to our menu of available services. We understand that our customer's cars not only have to run good, but needs to look good too.  Thank you for your continued trust and confidence in EAG. We look forward to working with you again in the future!

Thanks, The Team at European Auto Garage

(865) 862-5270

TT
Tommy T.
Rockwood, TN
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Tommy said the staff is courteous and quick and keeps the quoted price. He said he will be back.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 11/12/2018

Thank you Tommy! We really appreciate your business, and look forward to working with you in the future!

The Team at European Auto Garage
(865) 862-5270

AC
Andrew C.
Knoxville, TN
BMW 135i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/23/2018 Category: Service
Andrew said they are really good. He was very satisfied and would go back. Also he said they are a little pricey.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 10/26/2018

Thank you Andrew! We are happy to hear you are satisfied, and will be back.  We really appreciate your business and look forward to helping you maintain your vehicle in the future.

The Team at European Auto Garage
(865) 862-5270

SA
Steven A.
Powell, TN
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Steven said this business took care of everything he needed. The staff was kind and friendly.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 10/25/2018

Thank you Steven! We love to hear that our hard work shows, and our team is our best asset! Thank you again, we really appreciate your business, and look forward to working with you in the future!

The Team at European Auto Garage
(865) 862-5270

PF
Phil F.
Knoxville, TN
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Phil said he and his wife are over the moon with this business.
This review was collected via phone interview by Customer Research Inc.
Rich D. from European Auto Garage responded on 10/25/2018

Thank you Phil! We really aim to provide an exceptional customer experience, every customer, every time! We really appreciate your business and look forward to working with you in the future!

The Team at European Auto Garage
(865) 862-5270