Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

2112 Reviews

ReScore Reviews™ (15)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.53333/5Overall Rating 2.53333/5rating 2.53333rating 2.53333rating 2.53333
99% Would Recommend
100% Business Response
Latest Review about 11 hours ago

Reviews


SW
Shirley W.
Bloomington, IL
2015 Hyundai Santa Fe S
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
My service guy James E.
Always kind and respectful and he makes sure that I know what my car needs
JAMES E., Hyundai Advisor from OBrien Hyundai of Normal responded on 05/24/2018

Thank you for the great five star review!!!! I really appreciate you taking the time to review us. Special thanks to you and all of our other great customer for voting O'Brien Hyundai you number one servicing dealer in the Central Region!!! It really means alot to us. Again Thank you Ms. Shirley and have a great weekend.

James Echevarria
Hyundai Advisor

BM
Barbara M.
Normal, IL
2017 Hyundai Santa Fe S
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
A place you can trust
I know that when I leave my vehicle in Hyundai care, I will receive the best care at reasonable prices. I also receive a complete diagnostic check. Love this place!
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 05/24/2018

And we love having you here! Thank you for choosing us to take care of your family's vehicles needs for you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great summer!!!!

Brandon Kessinger
Service Manager
309-664-1222


RR
Ron R.
Canton, IL
2012 Hyundai Genesis
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Ron Rupe
Personal friendly service,


,
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 05/24/2018

Thank you for the 5 star review! It's this kind of support that has made us the number one servicing Hyundai dealer in the region for the entire year of 2017. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


GA
Gaye A.
Bloomington, IL
2015 Hyundai Genesis
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Great Customer service from sales to service
My Genesis is an awesome buy and OBrien Hyundai of Normal has a great crew!
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 05/24/2018

Thank you for taking your time to review us after every visit. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region for the entire year of 2017! Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a awesome summer!!!

Brandon Kessinger
Service Manager
309-664-1222


Anonymous avatar
Verified Customer
Washington, IL
2015 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Good service department
The service department worked on my car. They performed the work in a good amount of time at the agreed price.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 05/24/2018

Thank you for the great review. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great summer!!!!

Brandon Kessinger
Service Manager
309-664-1222


JB
Joann B.
Normal, IL
2008 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Love them
Rene and everyone at OBrian are wonderful! Thanks for taking care of my Elantras over many years!
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 05/23/2018

Thank you for the great review! I can't wait to share this with Renee. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region for the entire year of 2017! Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


DS
Daniel S.
Normal, IL
2012 Hyundai Sonata Hyb
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Friendly Staff
The staff makes this a great experience. Brendan, Renee and James are great to work with and always helpful.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 05/23/2018

Thank you for always taking your time to review us after every visit.  It is truly this kind of support that has made us the number one servicing Hyundai dealer in the region for the entire year of 2017. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


KD
Kori D.
Dwight, IL
2005 Hyundai Xg350
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
The service I get, from Brandon in particular
Brandon always goes above and beyond to provide excellent customer service to me and to make sure I have all my questions answered in regards to maintenancing the car. I am always satisfied with the work and appreciate that he is trustworthy and so knowledgeable.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 05/22/2018

Thank you for the great review and taking your time to send our president a email. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region for the entire year of 2017. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


JW
James W.
Fairbury, IL
2016 Hyundai Tucson
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
2016 HYUNDAI TUCSON
They always greet us with a smile and do a good job.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 05/21/2018

What a great review to finish a Monday thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


Anonymous avatar
Verified Customer
Normal, IL
2014 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Oil change experience
Welcoming, on time arrival. Excellent service. Comfortable waiting area, with well stocked refreshments.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 05/21/2018

What a great review to start the week with thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great summer!!!!

Brandon Kessinger
Service Manager
309-664-1222


BA
Bj A.
Bloomington, IL
2017 Hyundai Tucson
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018 Category: Service
Excellent service
Friendly, courteous, wonderful facilities!
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 05/20/2018

Thank you for taking your time on your weekend to review us. It's this kind of support that has made us the number one servicing Hyundai dealer in the region for the entire year of 2017. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great summer!!!!

Brandon Kessinger
Service Manager
309-664-1222


Anonymous avatar
Verified Customer
Bloomington, IL
2013 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Service
We had a good experience. This is my son's car so we do not frequent this area much but do use it when he is passing by.

We may not buy another Hyundai as we were unhappy with the decision on the warranty. We went to a licensrd Hyundai dealer once but since we had not called the warranty place first they voided thr lifetime warranty.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 05/20/2018

Thank you for the great review! The lifetime powertrain warranty that was given to customers from the Extreme group does pay but as you stated has very strict guidelines and hard to keep going that's why the O'Brien group does not participate in that program. New Hyundai warranty is 10 year 100,000 miles for their powertrain and certified used have the same. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


AT
Arthur T.
Bloomington, IL
2014 Hyundai Santa Fe S
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Service
Staff is friendly and has highly skilled technicians
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 05/19/2018

Thank you for the great review to start our Saturday with. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region for the entire year of 2017. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


DD
Denise D.
Chenoa, IL
2013 Hyundai Accent
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
friendly, timely just great overall
What can i say? Service is great, people are friendly and popcorn is good.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 05/18/2018

Thank you for the great review I think you said it all. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks to taking your time to review us we have been voted the number one servicing Hyundai dealer in the region for the entire year of 2017
 Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great weekend!!!!

Brandon Kessinger
Service Manager
309-664-1222


RH
Roxanne H.
Normal, IL
2013 Hyundai Santa Fe S
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Great service, professional staff, polite, knowledgeable, honest.
The service department is always a pleasant experience. I trust the staff. Brandon, Renee and James are always great to work with and are helpful. They explain everything and the cost and always exceed expectations.

I highly recommend Hyundai to all my friends.

Best regards,

Roxanne Huxford
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 05/18/2018

It's always a pleasure having you in for service. It's this kind of support that has made us the number one servicing Hyundai dealer in the region for the entire year of 2017. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great weekend!!!!!

Brandon Kessinger
Service Manager
309-664-1222


DP
Donald P.
Morton, IL
2016 Hyundai Tucson
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Excellent
Nice people..
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 05/18/2018

Thank you for the great review we think your pretty nice also! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region for the entire year of 2017. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great weekend!!!!

Brandon Kessinger
Service Manager
309-664-1222


LS
Lucas S.
Bloomington, IL
2017 Hyundai Tucson
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Excellent as always.
Great customer care. Fast service. Knowledgeable mechanics who can be trusted to get the job done right the first time.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 05/18/2018

Thank you for always taking your time to review us after every visit. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region for the entire year of 2017. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great weekend!!!

Brandon Kessinger
Service Manager
309-664-1222


Anonymous avatar
Verified Customer
Bloomington, IL
2013 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Great place.
Great service, excellent people.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 05/18/2018

Thank you for taking your time to review us. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region for the entire year of 2017. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great weekend!!!

Brandon Kessinger
Service Manager
309-664-1222


JC
Joseph C.
Clinton, IL
2018 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Professional and Friendly
When I was having an issue with my car something just didn't seem right I made one call to Obrien Hyundai in Normal. I knew it would be dealt with in a fast and professional manor. Had a loaner while my car was being serviced, less than 3 hours problem was solved.
JAMES E., Hyundai Advisor from OBrien Hyundai of Normal responded on 05/18/2018

Thank you for the great five star review! We appreciate you taking the time to review our team at O’Brien Hyundai, it really means a lot to us.  Special thanks to you and all of our other great customers who have voted us your number one servicing dealer in the Central Region! Again thank you and enjoy your weekend! 

James Echevarria
Hyundai Advisor

Anonymous avatar
Verified Customer
Normal, IL
2015 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
They just take care of it
From appointment reminders to washing the car, I don’t have to worry about my car. They ensure it’s ready for travel.
JAMES E., Hyundai Advisor from OBrien Hyundai of Normal responded on 05/18/2018

Thank you for the great five star review! We would like to thank you and all of our other great customers who have voted us your number one servicing dealer in the Central Region! It really means a lot to us and appreciate you taking the time to review us as well. Also putting your mind at ease so you have no worries is one of our goals as you may know! Again thank you and enjoy your weekend!! :) 

James Echevarria
Hyundai Advisor