Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

2604 Reviews

ReScore Reviews™ (25)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.56/5Overall Rating 2.56/5rating 2.56rating 2.56rating 2.56
99% Would Recommend
100% Business Response
Latest Review about 20 hours ago

Reviews


Verified Customer
Bloomington, IL
2007 Hyundai Entourage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Service
Professional, friendly, reliable service
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 11/19/2018

We appreciate you taking your time to review us after every visit! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great rest of the week!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Bloomington, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Very accommodating
Great attention to the customers.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 11/19/2018

Thank you for the awesome review to finish the day! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service! Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great week!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Normal, IL
2003 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Excellent
I know and trust OBrien Hyundai. They have always provided excellent service and know their loyal customers by name. They work hard to make sure your vehicle is well taken care of and offer tips to help you maintain your vehicle.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 11/19/2018

Wow what a great review to finish the day with thank you! We appreciate your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great week!!!

Brandon Kessinger
Service Manager
309-664-1222


RR
Ron R.
Canton, IL
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Friendly.Each person l met helped. Especially the front desk..
Thanks ,see you in May. Ron Rupe.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 11/19/2018

Thank you for the great review! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great week!!

Brandon Kessinger
Service Manager
309-664-1222


KB
Kieth B.
Fairbury, IL
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Service department
Very professional service department. Always ask first before work is preformed.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 11/19/2018

What a great review to start a Monday with thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great week!!!

Brandon Kessinger
Service Manager
309-664-1222


AL
Ann L.
Colfax, IL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Always seemless and efficient!
I now have two Hyundai vehicles that I bring in for oil changes and maintenance. Spending more time doing this is not a hardship because O'Brien makes the amenities (waiting room, refreshments) very comfortable. More so yet, Brandon and his service team (James & Renee) are so efficient and pleasant to deal with.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 11/19/2018

Wow thank you for the awesome review and continued support of our service department. We appreciate you choosing us to take care of your vehicles needs for you and your family! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great week!!!

Brandon Kessinger
Service Manager
309-664-1222


DG
David G.
Elkhart, IN
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
Great Customer Service
The staff is very friendly and knowledgeable. They are not "pushy" with their recommendations on suggested services. They explain why the service needs to be done. If several repairs are needed, they prioritize the order on getting them done. Their rates are reasonable. They don't try to talk you into services that are not needed.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 11/19/2018

What a great review to start the week with thank you! We appreciate you still coming after you moved a state away for service wow! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great week!!!

Brandon Kessinger
Service Manager
309-664-1222


DM
Dean M.
Bloomington, IL
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
friendly and competent
..
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 11/17/2018

Thank you for taking your time to review us after every visit. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great weekend!!!

Brandon Kessinger
Service Manager
309-664-1222


DO
December O.
Normal, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Service
Great Customer service and Friendly staff
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 11/17/2018

Thank you for your continued support of our service department! I'm glad you are enjoying your new one! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great weekend!!

Brandon Kessinger
Service Manager
309-664-1222


LD
Lorrie D.
Streator, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Oil change
Always Great service!!! Big thank to James... he is always so kind !! I always appreciate the car wash, thank you !!
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 11/17/2018

I have just shared this review with James I'm sure it will make his day! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great weekend!!!!

Brandon Kessinger
Service Manager
309-664-1222


DP
Debbie P.
Le Roy, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Good Service and friendly emplyees, clean service dept
Always good service and friendly faces!
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 11/17/2018

Thank you for the great review! We appreciate your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great weekend!!!

Brandon Kessinger
Service Manager
309-664-1222


HK
Heather K.
Bloomington, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
5+Stars!
I wish that I could give more than 5 stars for the excellent service that I received. Having a repair covered at 144k miles under the Forever Warranty was such a blessing. I appreciate the staff taking the time to submit all of my paperwork over the last 5 years to get that covered. I’m very thankful to have a service department that always takes care of my transportation needs no matter what! Thank you again!
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 11/17/2018

Wow what a great testimonial and awesome review to start the weekend thank you!! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great weekend!!!

Brandon Kessinger
Service Manager
309-664-1222


SW
Sherman W.
Normal, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Have received great and friendly service at all times.
Great service.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 11/17/2018

Thank you for the great review! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great weekend!!!

Brandon Kessinger
Service Manager
309-664-1222


EC
Elizabeth C.
Normal, IL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Best Service Team
Brandon, Renee and the rest of the O’Brien Hyundai service team are the best!
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 11/17/2018

Wow what a great review to start the weekend thank you! It's always a pleasure having you in for service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great weekend!!!

Brandon Kessinger
Service Manager
309-664-1222


EM
Edward M.
Normal, IL
2014 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Renee
Renee and her staff make it great.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 11/16/2018

Thank you for the great review! I have just shared this review with Renee I'm sure it made her day thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service and online scheduling along with other features. Thanks again and have a great weekend!!!!

Brandon Kessinger
Service Manager
309-664-1222


EJ
Eve J.
Chenoa, IL
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Excellent service
Staff are very accommodating
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 11/16/2018

Thank you for the great review to start the weekend!! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great weekend!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Bloomington, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
The service.
The service department does a great job.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 11/16/2018

Thank you for the great review to start Friday with thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great weekend!!!

Brandon Kessinger
Service Manager
309-664-1222


BM
Bobette M.
Pekin, IL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Great dealership
My car buying experience and service experience at O'Brien has been pleasant and easy.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 11/15/2018

Thank you for the great review to start the afternoon with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great weekend!!!

Brandon Kessinger
Service Manager
309-664-1222


AA
Anita A.
Bloomington, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Love Renee and Brandon!
Always trustworthy and helpful!
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 11/15/2018

Thank you for the great review you just made my day! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great Thursday!!

Brandon Kessinger
Service Manager
309-664-1222


DD
Denise D.
Chenoa, IL
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
great service
Have always received great service. Always kind and take great care of my car. Would not go anywhere else. Keep up the great work.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 11/15/2018

Thank you for the great review to start the afternoon with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region thank you!!!!! Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great Thursday.

Brandon Kessinger
Service Manager
309-664-1222