Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

2729 Reviews

ReScore Reviews™ (27)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.57692/5Overall Rating 2.57692/5rating 2.57692rating 2.57692rating 2.57692
99% Would Recommend
100% Business Response
Latest Review about 11 hours ago

Reviews


Verified Customer
Streator, IL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Excellent
Consistently awesome service!

JB
Japolyn B.
Bloomington, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Excellent service
I always receive excellent service each time I visit. My advisor James is friendly and always has a smile. He’s really great at what he does. Keep up the great work James!
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/16/2019

Thank you for the great review! What a great way to start a Wednesday with! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great summer 2019!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Ashland, IL
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
As Always ...
Courteous, prompt, quality service. Dealt with a different tech this time, and he continued the tradition of service I've received previously.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/15/2019

What a great review to finish the day with thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great 2019!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Bloomington, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Service staff honest and dependable!
The service department at O'Brien Hyundai always keep you informed and offer options on how to keep your car running smooth and safe. When I was overcharged accidentally they caught the error and were quick to inform me and make the refund. The service work was great and the car now has improved brakes. Always pleased with the staff at O'Brien.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/15/2019

Thank you for the great review and for being so understanding we messed up your paperwork. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great 2019!!!!

Brandon Kessinger
Service Manager
309-664-1222


RB
Ron B.
Fairbury, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Great service
Great Service and professional staff
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/15/2019

Thank you for the great review! We appreciate you taking your time to review us after every visit. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great 2019!!!!

Brandon Kessinger
Service Manager
309-664-1222


OG
Olivia G.
Tremont, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Always great service.
Each time I go in for service, it's always a pleasurable experience; courteous & timely.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/15/2019

Awesome what a great review to start the afternoon with thank you!!! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great 2019!!!!

Brandon Kessinger
Service Manager
309-664-1222


AL
Ann L.
Colfax, IL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Great service!
Service department is always efficient and is clear with me on what my car needs. Waiting area is very comfortable with nice amenities which makes waiting on my car enjoyable.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/14/2019

Thank you for always taking your time to review us after every visit. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region. We appreciate you choosing us to take care of Sherman and  his Elantra sister 😀 Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great 2019!!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Secor, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Great customer service
Excellent service James and Renee are great It is nice having my car serviced here where they care about the customer thank you for everything
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/14/2019

What a great review to start the afternoon thank you!!! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great 2019!!!!

Brandon Kessinger
Service Manager
309-664-1222


RS
Renika S.
Normal, IL
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Amazing Service, by honest and friendly service members
I have been coming here for years, and I am never dissatisfied with the service. They address the issue and were honest about cost and care of my vehicle. I know when I bring my vehicle in that these are people I can trust.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/14/2019

What a awesome review to start the week with thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great 2019!!!!

Brandon Kessinger
Service Manager
309-664-1222


PB
Philip B.
Bloomington, IL
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2019 Category: Service
Friendly Service
Renee's service/helpfulness is always outstanding. She goes above and beyond to make sure I am well taken care of. I wanted to give a rating of 4.5 stars, but that was not an option.

You have spoiled me in the past by cleaning out the inside of my car and washing it. It was raining that day, so I understood the outside not getting washed, but I had hoped the inside would have been swept out.

Otherwise, everything else was excellent. Thank you!
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/12/2019

Thank you for taking your time to review us. I will share this with my team so we can earn a 5 star review on your next visit. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great 2019!!

Brandon Kessinger
Service Manager
309-664-1222


KK
Katie K.
Pontiac, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Great Service
As always, the service team did a wonderful job. My car is always taken care of and returned better than the condition I dropped it off in.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/12/2019

Awesome thank you! What a great review to start a Saturday with thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great weekend!!!

Brandon Kessinger
Service Manager
309-664-1222


RP
Randall P.
Bloomington, IL
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Terrific
Your service is superb, your people the best.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/11/2019

Wow what a great review to finish a Friday with thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great 2019!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Mc Lean, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Driving like new with over 100,000 miles
Our Sonata continues to perform like a new vehicle. We couldn't be happier with how reliable it is; much of the credit has to go the top of the line maintenance we receive at OBrien Hyundai.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/11/2019

What a awesome review to finish the week thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great weekend!!!

Brandon Kessinger
Service Manager
309-664-1222


DM
Donna M.
Bloomington, IL
2012 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Great job! Friendly people!
Above and beyond service
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/11/2019

Thank you for your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great weekend!!!

Brandon Kessinger
Service Manager
309-664-1222


EM
Elizabeth M.
Normal, IL
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Friendly, quick, reliable, & knowledgeable
They were able to get everything taken care of in good time. They were friendly and knowledgeable. I was very happy with my experience.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/11/2019

What a great review to finish the week with thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great weekend!!!!
 

Brandon Kessinger
Service Manager
309-664-1222


JC
Jennifer C.
Bloomington, IL
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Great service
Love the personalized service I get every time I bring my car in to be serviced.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/11/2019

Thank you for great review! We appreciate your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great 2019!!!!

Brandon Kessinger
Service Manager
309-664-1222


HK
Heather K.
Bloomington, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Always great service
Thank you for always taking care of all my maintenance needs and keeping my car in top shape!
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/11/2019

Thank you for the awesome review and your continued support of our service department! It's this kind of support that has made us the number one servicing Hyundai dealer in the region thank you! Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a awesome 2019!!!!!

Brandon Kessinger
Service Manager
309-664-1222


CH
Constance H.
Bloomington, IL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Free snacks and play space
My hostess is always welcoming, informative, and highly professional.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/11/2019

What a great review to start a Friday with thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great 2019!!!

Brandon Kessinger
Service Manager
309-664-1222


HN
Heather N.
Towanda, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Great as always
I love the service department at OBrien Hyundai! The staff is super friendly and remembers you when you come in.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/11/2019

Thank you for your continued support of our service department! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a awesome 2019!!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Normal, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Awesome sauce
They are literally the best! Never disappointed! Always quick, friendly, and informative.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/10/2019

Wow what a awesome review to finish the day with thank you!! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website for service specials and online scheduling along with other features. Thanks again and have a great 2019!!!

Brandon Kessinger
Service Manager
309-664-1222