OBrien Hyundai of Normal


Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

1768 Reviews

ReScore Reviews™ (12)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.41667/5Overall Rating 2.41667/5rating 2.41667rating 2.41667rating 2.41667
99% Would Recommend
100% Business Response
Latest Review 1 day ago
Verified Customer on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"James and Renee"
Both are very kind and a pleasure to talk to.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/13/2018
Service Type: Maintenance
Review Created: 01/16/2018 07:28 PM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 01/17/2018

Thank you for taking your time to review us after every visit. It'sreview's like this and this kind of support that has made us the number one servicing Hyundai dealer in the district for the entire year of 2017 thank you. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great New Year!!!

Brandon Kessinger
Service Manager
309-664-1222

Michael S. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
every time i go to get my car worked on James or renee are super friendly and quick to greet me and inform me of any issues with my vehicle.
Vehicle: 2007 Hyundai Sonata
Category: Service
Service Date: 01/13/2018
Service Type: Maintenance
Review Created: 01/16/2018 04:26 PM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 01/16/2018

Thank you for the great review! It's always a pleasure having you in for service. I'll try and have a joke ready for you next time. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great New Year!!!!

Brandon Kessinger
Service Manager
309-664-1222

Larry B. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"BN Hyundai service department"
currently driving my third Hyundai vehicle bought at Obrien of Bloomington-Normal, IL. Have only had one questionable occurrence in the service dept. and that was many years ago. I handled that at the time with the person involved in a calm but direct manner and that person has been gone for many years.. The service dep. and everyone there that I have dealt with in the last several years has always been pleasant expirences! Everyone has always been very cordial and easy to deal with. I surely appreciate their knowledge and their attentive work ethic. Many thanks.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/16/2018 02:24 PM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 01/16/2018

Wow what a great review to start the year with thank you. It's review's like this and this kind of support that has made us the number one servicing Hyundai dealer in the district for the entire year of 2017 thank you. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great New Year!!!

Brandon Kessinger
Service Manager
309-664-1222

Katie K. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Great service department. Everyone is very friendly and efficient. Always easy to book an appointment and the free shuttle services are very convenient!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 01/12/2018
Service Type: Repair
Review Created: 01/16/2018 12:16 PM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 01/16/2018

What a great review to start the year with thank you. It's this kind of support that has made us the number one servicing Hyundai dealer in the district for the entire year of 2017 thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Thanks again and have a great New Year!!!!

Brandon Kessinger
Service Manager
309-664-1222

Taylor T. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great dealership! "
Almost 2 years into owning my car, and no complaints with the car or the dealership!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/16/2018 11:47 AM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 01/16/2018

Thank you for taking your time to review us after every visit. It's this kind of support that has made us the number one servicing Hyundai dealer in the district for the entire year of 2017. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great New Year!!!

Brandon Kessinger
Service Manager
309-664-1222

Brittany S. on 01/16/2018
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"Outstanding customer service!"
James is wonderful! Just always as friendly as ever! You can tell he loves helping out customers and makes you feel comfortable getting service! Thank you so much!
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/16/2018 11:45 AM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 01/16/2018

Wow what a great review! I have just shared this review with James it made his day. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great New Year!!!

Brandon Kessinger
Service Manager
309-664-1222

Rose F. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Besyest dealership ever"
As usual James and the service team went above and beyond. Thank yoy
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/13/2018
Service Type: Maintenance
Review Created: 01/16/2018 11:09 AM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 01/16/2018

Thank you for the great review! I have just shared this review with my entire service team. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great New Year!!!!

Brandon Kessinger
Service Manager
309-664-1222

Robert H. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pricey but good"
Bit pricey for an oil change and air filter and thought I get a complimentary car wash. But great work was done to my car. Will come back in the future.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/16/2018 11:08 AM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 01/16/2018

Thank you for the great review! We have not been washing cars due to the weather but you should have received a free car wash voucher to parkway auto laundry at no charge. If you did not receive this please feel free to stop by sometime and I'll get you one or mail it to you if you would like. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great New Year!!!!

Brandon Kessinger
Service Manager
309-664-1222

Randall P. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Trustworthiness"
The service staff is honest and looks out for my best interest in protecting my autos and the safety of my family.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/16/2018 09:53 AM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 01/16/2018

Thank you for choosing us to take care of your family's vehicle's needs for you. It's the continued support of customer's like you that have taken your time after every visit to review us that has made us the number one servicing Hyundai dealer in the district for the entire year of 2017 thank you. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great New Year!!!!

Brandon Kessinger
Service Manager
309-664-1222

Roxanne H. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review"
Hyundai always does a great job. Branden, Rene and James are always helpful, knowledgeable and polite. It is a pleasure, not a chore, to visit the dealership for maintenance of my SUV. I recommend Hyundai to all my friends.

Thanks for the great service.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/16/2018 08:27 AM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 01/16/2018

It's always a pleasure having you in for service. Thanks to your continued support of our service department we have been voted the number one servicing Hyundai dealer in the district for the entire year of 2017 thank you. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great New Year!!!!

Brandon Kessinger
Service Manager
309-664-1222

Navneet J. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick, Easy and Fast service"
It was a pleasant experience this time. I love the speedy service. Thank you!!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/04/2018
Service Type: Repair
Review Created: 01/15/2018 01:42 PM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 01/15/2018

Thank you for the great review to start the year with. It's review's like this and this kind of support that has made us the number one servicing Hyundai dealer in the district for the entire year of 2017. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great New Year!!!!

Brandon Kessinger
Service Manager
309-664-1222

Verified Customer on 01/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Amazing Service - As Always"
I've been coming to this dealership for a couple years now and the staff is always friendly and the service is always fast. It's also a plus that they offer popcorn, snacks, and refreshments while you wait!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 01/05/2018
Service Type: Maintenance
Review Created: 01/14/2018 07:13 AM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 01/14/2018

Thank you for the great review! It's review's like this and this kind of support that has made us the number one servicing Hyundai dealer in the district for the entire year of 2017 thank you. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other feature. I'm glad you enjoyed our new lounge and facility improvements. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great New Year!!!!

Brandon Kessinger
Service Manager
309-664-1222

Verified Customer on 01/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
The service was great!
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 01/06/2018
Service Type: Maintenance
Review Created: 01/13/2018 08:03 PM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 01/13/2018

Thank you for the great review! Thanks to the continued support of our service department we have been voted the number one servicing Hyundai dealer in the district for the entire year of 2017 thank you! Don't forget to like us on Facebook and check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great New Year!!!

Brandon Kessinger
Service Manager
309-664-1222

Stephan S. on 01/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great team"
Best in the biz
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/13/2018 04:18 PM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 01/13/2018

Wow what a great review thank you! It's review's like this and this kind of support that has made us the number one servicing Hyundai dealer in the district for the entire year of 2017 thank you. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great New Year!!!

Brandon Kessinger
Service Manager
309-664-1222

Kyle V. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Review "
Good Work
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/12/2018 09:51 PM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 01/13/2018

Thank you for the great review! It' review's like this and this kind of support that has made us the number one servicing Hyundai dealer in the district for the entire year of 2017. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features.  Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great New Year!!!!

Brandon Kessinger
Service Manager
309-664-1222

Verified Customer on 01/12/2018
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"Super Service!"
OBrien Hyundai has always provided my family with excellent service! This time was no exception. Within two days, we had two cars serviced at the dealership. Both cats were finished in a timely fashion. Renee, James, and the rest of the service team were friendly, and their work was done excellently! The service team deserves more than a 5-star rating, but I was not given a choice of 100 stars.
Vehicle: 2007 Hyundai Entourage
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/12/2018 05:55 PM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 01/13/2018

What a great review to start the year with thank you. We appreciate you choosing us to take care of your family's vehicle's needs for you. Thanks to you and the rest of our awesome customer's we were voted the number one servicing Hyundai dealer in the district for the entire year of 2017. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great New Year!!

Brandon Kessinger
Service Manager
309-664-1222

Verified Customer on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
I went in to get air in my tires, and they found out that my battery was almost dead. They fixed it on the spot.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 01/08/2018
Service Type: Repair
Review Created: 01/12/2018 05:36 PM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 01/13/2018

Thank you for the great review! It was perfect timing on your low tire so we could also take care of your battery before it failed. Thanks to your continued support of our service department we have been voted the number one servicing Hyundai dealer in the district for the entire year of 2017 thank you. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great New Year!!!

Brandon Kessinger
Service Manager
309-664-1222

Dana S. on 01/12/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great service for oil change"
Overall great service, although the wait was a little long for an appointment
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 01/03/2018
Service Type: Maintenance
Review Created: 01/12/2018 11:19 AM
James E., Hyundai Advisor at OBrien Hyundai of Normal responded on 01/12/2018

Thank you for taking the time to review our staff at O'Brien Hyundai. We would like to apologize about your extended wait on your recent visit. However 4 out of 5 is a 80 % and we want to be better than that. We hope you got a chance to check out some of our snacks and refreshments available in our waiting area. Please feel free to like us on Facebook. Again thank you for your time and enjoy your weekend!!!

James Echevarria
Hyundai Advisor
John B. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
As always your service personnel are great. I would give them 10 stars if it went that high.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/12/2018 10:49 AM
James E., Hyundai Advisor at OBrien Hyundai of Normal responded on 01/12/2018

Thank you for the AWESOME five star review!!! We really appreciate you taking the time out of your day to review our team here at O'Brien Hyundai!!! It really means a lot to us. WE would like to also thank you and all of our great customer who voted us your number one servicing dealer in the Central Region!!! Again Thank you and enjoy your weekend.

James Echevarria
Hyundai Advisor
Randall S. on 01/11/2018
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"Another satisfying experience"
Once again the Hyundai team serviced and checked over my Sonata; now nearing 100,000 miles. The car runs like new and is in great shape. Once the service was complete, Brandon came out to let me know it was ready to go and we discussed the timing for future service to maintain the lifetime warranty.

The best feeling is leaving the dealership with confidence that my car has been checked by professionals and ready for another period of problem-free driving.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/05/2018
Service Type: Repair
Review Created: 01/11/2018 10:43 AM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 01/11/2018

I can't think of a better review to start the New Year with thank you. Thanks to your continued support of our service department we have been voted the number one servicing Hyundai dealer in the district for the entire year of 2017. Don't forget to like us on Facebook and check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Myself  and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and welcome to the new O'Brien Hyundai. 

Brandon Kessinger
Service Manager
309-664-1222

Displaying Review 1 - 20 of 1768 in total