OBrien Hyundai of Normal


Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

1504 Reviews

ReScore Reviews™ (11)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.36364/5Overall Rating 2.36364/5rating 2.36364rating 2.36364rating 2.36364
99% Would Recommend
100% Business Response
Latest Review 1 day ago
Scott M. on 10/22/2017
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"oil change"
as always fast and courtesy service
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/22/2017 07:51 AM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 10/22/2017

Thank you for taking your time to review us after every visit. It's this kind of support that has made us the number one servicing Hyundai dealer in the district thank. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service with our new lounge and facility improvements. Don't forget to check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Thanks again and have a great weekend.

Brandon Kessinger
Service Manager
309-664-1222

Benita F. on 10/20/2017
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"Outstanding Customer Service"
Best Customer Service of any Car Dealership I have dealt with
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/20/2017 10:28 AM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 10/20/2017

Wow what a great review to finish the week with thank. It's review's like this that we are building or reputation and thanks to your continued support of our service department we have been voted the number one servicing Hyundai dealer in the district. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service with our new lounge and facility improvements. Don't forget to check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Thanks again and have a great weekend. 

Brandon Kessinger
Service Manager
309-664-1222

Donna M. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, helpful "
Great service
Vehicle: 2012 Hyundai Azera
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/20/2017 04:42 AM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 10/20/2017

What a great review to start a Friday with thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service with our new lounge and facility improvements. Don't forget to check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Thanks again and welcome to the new O'Brien Hyundai 

Brandon Kessinger
Service Manager
309-664-1222

JOSEPH C. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional "
From the first time to test drive to the day we signed paperwork on our new 18 Sonata we have been treated with respect. The staff has been professional in everyway. We will continue to have the car serviced at your facility.
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/19/2017 06:01 PM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 10/19/2017

Thank you for taking your time to review us. It's this kind of support that has made us the number one servicing Hyundai dealer in the district thank you. We are glad you are enjoying your new Sonata and look forward to taking care of your vehicle's needs for you. Don't forget to check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Thanks again and welcome to the new O'Brien Hyundai 

Brandon Kessinger
Service Manager
309-664-1222

David R. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I get great service and the staff are so friendly"
Yes---actually my son also has hyundai
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/19/2017 01:14 PM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 10/19/2017

Thank you for taking your time to review us after every visit. It's this kind of support that has made us the number one servicing Hyundai dealer in the district thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service with our new lounge and facility improvements. Don't forget to check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Thanks again and welcome to the new O'Brien Hyundai

Brandon Kessinger
Service Manager
309-664-1222

Susan P. on 10/18/2017
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"Great service "
Service department is the best!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/18/2017 11:49 AM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 10/18/2017

What a great review thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service with our new lounge and facility improvements. Don't forget to check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Thanks again and welcome to the new O'Brien Hyundai 

Brandon Kessinger
Service Manager
309-664-1222

Lisa M. on 10/18/2017
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"Good Job"
Honest, did a good job figuring out what was wrong and getting it fixed.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/18/2017 05:56 AM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 10/18/2017

Thank you for the great review! It's review's like this and this kind of support that has made us the number one servicing Hyundai dealer in the central region. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service with our new lounge and facility improvements. Don't forget to check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Thanks again and welcome to the new O'Brien Hyundai 

Brandon Kessinger
Service Manager
309-664-1222

Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great place"
Excellent service
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 08:01 PM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 10/17/2017

Thank you for always taking your time to review us after every visit. I'm sorry I missed you on your last visit. Thanks to your continued support of our service department we have been voted the number one servicing Hyundai dealer in the district thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service with our new lounge and facility improvements. Don't forget to check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Thanks again and welcome to the new O'Brien Hyundai 

Brandon Kessinger
Service Manager
309-664-1222

Kevin S. on 10/17/2017
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"Car repair"
Great service
Vehicle: 2008 Hyundai Accent
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 07:44 PM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 10/17/2017

What a great review to finish the day with thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service with our new lounge and facility improvements. Thanks to your continued support of our service department we have been voted the number one servicing Hyundai dealer in the district. Don't forget to check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Thanks again and welcome to the new O'Brien Hyundai 

Brandon Kessinger
Service Manager
309-664-1222

WESLEY B. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent as always!"
James was extremely helpful getting my car repaired. The service team did an excellent job!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 06:31 PM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 10/17/2017

Thank you for taking your time to review us after every visit. It's this kind of support that has made us the number one servicing Hyundai dealer in the district thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service with our new lounge and facility improvements. Don't forget to check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Thanks again and have a great night

Brandon Kessinger
Service Manager
309-664-1222

Matthew G. on 10/17/2017
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"excellant"
The staff in the service department are friendly and very helpful
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/17/2017 03:27 PM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 10/17/2017

Thank you for taking your time to review us after every visit to review us. It's this kind of support that has made us the number one servicing Hyundai dealer in the district thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service with our new lounge and facility improvements. Don't forget to check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Thanks again and welcome to the new O'Brien Hyundai 

Brandon Kessinger
Service Manager
309-664-1222

Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Outstanding
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 01:45 PM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 10/17/2017

Thank you for the great review! It's review's like this that we are building or reputation on thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service with our new lounge and facility improvements. Don't forget to check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Thanks again and welcome to the new O'Brien Hyundai 

Brandon Kessinger
Service Manager
309-664-1222

Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Suggestion"
Service is always great! Wanted to get car waxed but service no longer available at this site!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 11:53 AM
James E., Hyundai Advisor at OBrien Hyundai of Normal responded on 10/17/2017

Thank you for the five star review!!! We appreciate you taking the time out of your day to review our staff at O'Brien Hyundai. I will gladly pass along your suggestion to upper management. Special thanks to you and all of our other great customer who voted us your number one servicing dealer in the Central Region. Again thank you for your continued support, it means a lot and we hope the rest of your week is wonderful!!

James Echevarria
Hyundai Advisor
Nico L. on 10/17/2017
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"Great people"
Great team , great dealer
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/17/2017 11:52 AM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 10/17/2017

Thank you for taking your time to review us. It's this kind of support that has made us the number one servicing Hyundai dealer in the district thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service with our new lounge and facility improvements. Don't forget to check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Thanks again and welcome to the new O'Brien Hyundai 

Brandon Kessinger
Service Manager
309-664-1222

Kyle M. on 10/17/2017
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"Wonderful "
A++++++
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/17/2017 10:48 AM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 10/17/2017

Thank you for the great review! It's review's like this that we are building or reputation on thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service with our new lounge and facility improvements. Don't forget to check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Thanks again and welcome to the new O'Brien Hyundai 

Brandon Kessinger
Service Manager
309-664-1222

Verified Customer on 10/17/2017
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"Service Staff"
Brandon, Renee and James are always friendly and helpful. The service team does a great job taking of my vehicle to keep me on the toad.
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/17/2017 06:30 AM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 10/17/2017

Thank you for taking your time to review us after every visit. You just made my day thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service with our new lounge and facility improvements. Don't forget to check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Thanks again and welcome to the new O'Brien Hyundai 

Brandon Kessinger
Service Manager
309-664-1222

Terri G. on 10/16/2017
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"They are always friendly, helpful and knowledgeable."
Yes, I would recommend this business and have before to family and friends.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/23/2017
Service Type: Repair
Review Created: 10/16/2017 07:34 PM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 10/16/2017

Thank you for the great review! I can't wait to share this review with my entire service team tomorrow. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service with our new lounge and facility improvements. Don't forget to check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Thanks again and welcome to the new O'Brien Hyundai.

Brandon Kessinger
Service Manager
309-664-1222

Daniel G. on 10/16/2017
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"Well done"
They are always great
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/16/2017 06:48 PM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 10/16/2017

Thank you for the great review! Sorry I missed you on your last visit. I'm glad my service team did a great job for you. Thanks to your continued support of our service department we have been voted the number one servicing Hyundai dealer in the district thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service with our new lounge and facility improvements. Don't forget to check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features.  Thanks again and welcome to the new O'Brien Hyundai 

Brandon Kessinger
Service Manager
309-664-1222

Michael D. on 10/16/2017
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"Fantastic customer service"
Brandon, Renee, James and the shuttle drive all go above and beyond. Extremely personable, knowledgeable and assist each guest with the knowledge they have a direct impact on the experience each guest recieves.
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/16/2017 06:13 AM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 10/16/2017

Thank you for the great review! I can't think of a better way to start the week than this review thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service with our new lounge and facility improvements. Don't forget to check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Thanks again and welcome to the new O'Brien Hyundai 

Brandon Kessinger
Service Manager
309-664-1222

Nancy C. on 10/15/2017
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"Service personnel are wonderful"
A bug asset to this dealership is Renee, James and Brandon. All very helpful and trustworthy. Always appreciate their advice .
Vehicle: 2005 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/15/2017 05:39 PM
Brandon W K., SERVICE MANAGER at OBrien Hyundai of Normal responded on 10/15/2017

Thank you for the great review! What a great review to start the week thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service with our new lounge and facility improvements.  Don't forget to check out the new O'Brien Hyundai website it contains service specials and online scheduling along with other features. Thanks again and welcome to the new O'Brien Hyundai 

Brandon Kessinger
Service Manager
309-664-1222

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