Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

3299 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.51613/5Overall Rating 2.51613/5rating 2.51613rating 2.51613rating 2.51613
99% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


LH
Leonard H.
Normal, IL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2019 Category: Service
Hyundai service
Acceptable service for our Santa Fe. Just waiting for notification that a shock has arrived per the service department.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/21/2019

Thank you for taking your time to review us on your weekend. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great weekend!!!

Brandon Kessinger
Service Manager
309-664-1222


DP
Denise P.
Bloomington, IL
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Beat service ever!
Always get the best service at Hyundai dealer! Love everyone there! Competitive pricing also! Great place!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/21/2019

Wow what a awesome review to start the weekend with thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great weekend!!!

Brandon Kessinger
Service Manager
309-664-1222


WV
Wanda V.
Normal, IL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Awesome, as always
The service department has never let me down. They are always courteous and professional. They all know peoples names, which is amazing.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/20/2019

Thank you for taking your time to review us after every visit and your continued support of our service department. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great weekend!!!

Brandon Kessinger
Service Manager
309-664-1222


EM
Elizabeth M.
Normal, IL
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Great service!
Staff are friendly, knowledgeable, and respectful. Service was completed in a timely manner. Overall a great experience!!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/20/2019

Thank you for taking your time to review us! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great weekend!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Hudson, IL
2007 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
.
.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/20/2019

Thank you for the great review to start this Friday with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great weekend!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Normal, IL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
oil change
Always friendly, comfortable waiting area, love the popcorn.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/19/2019

Thank you for taking your time to review us after every visit. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great rest of your week!!!

Brandon Kessinger
Service Manager
309-664-1222


GM
Gregory M.
Normal, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Great Service
Great people
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/19/2019

Thank you for the great review and taking your time to review us after every visit. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great rest of your week!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Normal, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Excellent service
The service here is great! James is amazing and is so friendly every time we are there. We have recommended this location to friends and get both vehicles serviced here.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/19/2019

Thank you for the awesome review to start the afternoon with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. I have just shared this review with James and it made his day. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great rest of your week!!!

Brandon Kessinger
Service Manager
309-664-1222


BF
Bret F.
Normal, IL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Great service
Fast and friendly
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/18/2019

Thank you for the great review to finish the day with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great rest of your week!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Normal, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Consistent high-quality service
We just completed a cross country trip with no worries. That means a lot.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/18/2019

Thank you for taking your time to review us after every visit. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great Wednesday!!!

Brandon Kessinger
Service Manager
309-664-1222


MH
Matthew H.
Normal, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Best Place in town
Always exceed expectations!!!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/18/2019

Thank you for your continued support of our customer service department. We appreciate you taking your time to review us after every visit. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great rest of your week!!!

Brandon Kessinger
Service Manager
309-664-1222


TH
Timothy H.
Normal, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
T
Friendly, knowledgable staff in a comfortable setting
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/18/2019

Thank you for taking your time to review us. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great rest of your week!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Normal, IL
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Feels like home
I always feel at home when I come into O’Brien Hyundai. James, Angel, and Rene are definite assets to your dealership.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/17/2019

Thank you for the great review! I have just shared this review with my entire service team thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great rest of your week!!
 

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Bloomington, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Recall appointment
Brought my Tucson in due to a recall. Was greeted promptly and was given a time estimate. The work was completed ahead of schedule and even got a car wash coupon.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/17/2019

What a awesome review to finish the day with thank you! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great rest of your week!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Normal, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Great service, always!
Appreciate the good service and care my vehicle receives at O'Brien Hyundai, most especially appreciate Renee!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/17/2019

Thank you for taking your time to review us after every visit! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! I have just shared this review with Renee and it made her day thank you. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great week!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Bloomington, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
🙌🤘👍👏
Always the same great service!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/17/2019

Thank you for the great review! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great week!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Normal, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
excellent service
always have a great experience.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/17/2019

Thank you for the great review and your continued support of our service department.  It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great week!!

Brandon Kessinger
Service Manager
309-664-1222


DZ
Dava Z.
Bloomington, IL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2019 Category: Service
Confident
If they it needs to be done...it does!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/16/2019

Thank you for the great review to start the week with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great week!!!

Brandon Kessinger
Service Manager
309-664-1222


KB
Keith B.
Fairbury, IL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2019 Category: Service
Clean and professional
Absolutely love driving up to the service bay doors being greeted promptly. Clean inside and out. The service manager updated me on the problem and explained it in detail. Having said this though I'm disappointed with Hyundai though. The service manager informed me that Hyundai was aware of this problem with my Santa Fe. I feel it should have been addressed beforehand by Hyundai as it was a simple fix. Instead I had to make a trip to my dealer....35....miles away and waste a better part of my morning.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/15/2019

Thank you for taking your time on your weekend to review us. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great rest of the weekend!!

Brandon Kessinger
Service Manager
309-664-1222


RS
Ross S.
Normal, IL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2019 Category: Service
Service Appointment
Friendly service the work being done right. Options provided on future repairs and what can be done later. The Service Team does a FANTASTIC job.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/15/2019

Thank you for your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Don't forget to like us on Facebook through the O'Brien rewards app for points towards your next visit. Thanks again and have a great rest of your weekend!!!

Brandon Kessinger
Service Manager
309-664-1222